Mod C : chapter 61-62

Question 1

Formal request for supplies.

Answer 1

requisition

Question 2

Quantity of a product that is used within a given time.

Answer 2

rate of use

Question 3

Part of a letter (or printed stationery) that contains the name and address of the person sending the letter.

Answer 3

letterhead

Question 4

Time reserved on the schedule for emergency patients.

Answer 4

buffer time

Question 5

Business machine that is attached to a phone line and that transmits hard copy written messages (handwritten or typed); “fax” is short for “facsimile.”

Answer 5

fax machine

Question 6

Individual who has been examined and diagnosed and had treatment planned by the dentist.

Answer 6

patient of record

Question 7

Part of the letter that contains the introductory greeting.

Answer 7

salutation

Question 8

Waiting period between patient procedures

Answer 8

down time

Question 9

Computer program designed to create most types of business documents.

Answer 9

word processing software

Question 10

Time increments used in planning appointments.

Answer 10

units of time

Question 11

Device used for a filing system; is like a bookmark.

Answer 11

outguide

Question 12

Time estimate that allows for delays in ordering or shipping of materials.

Answer 12

lead time

Question 13

Type of communication in which words are used as a form of expression.

Answer 13

verbal communication

Question 14

Written statement that explains the manufacturer’s responsibility for replacing and repairing a product.

Answer 14

warranty

Question 15

File of a patient who has been seen within the past 2 to 3 years

Answer 15

active file

Question 16

Business machine that can make duplicates (copies) from an original.

Answer 16

copier

Question 17

Notation system that is used when the supply of an item is getting low and the item must be reordered.

Answer 17

reorder tags

Question 18

Files of patients who have not been seen over the past 3 years

Answer 18

inactive files

Question 19

List of patients who can come for an appointment on short notice

Answer 19

call list

Question 20

Way of advertising or recruiting people to a business

Answer 20

marketing

Question 21

Insert placed between files that displays the letters or numbers of the patient records that follow it

Answer 21

file guide

Question 22

Schedule of patients and procedures that is placed throughout the office for viewing by staff

Answer 22

daily schedule

Question 23

How long a product may be stored before use.

Answer 23

shelf life

Question 24

Type of communication in which body language is used as a form of expression.

Answer 24

nonverbal communication