MOD 8

Question 1

Control of undertaking making sure that errthang is acc to plan, he orders have been given, the principles which have been laid down, mistakes in order that they may be rectified and prevented from recurring

Answer 1

Henri fayol

Question 2

Control is checking current performace against predeterminced

Answer 2

Edward Francis Leopold Brech

Question 3

• process a manager takes to assure that actual performance conforms to what an org planned earlier
• anything that puts regulation to a process or act

Answer 3

Controlling

Question 4

Controlling in general:

Answer 4

• Verifying everything is according to plan
• Effective and efficient utilization of org resources so as to achieve the planned goals
• measures deviation of actual performance from actual performance

Question 5

Characteristics of controlling:

Answer 5

-management process
-end function but still continuous
-closely linked with planning
-Forward looking
-embedded in each level of org hierarchy
-Pervasive function
-dynamic
tool for achieving org aacts

Question 6

purpose of a system of control:

Answer 6

• get the job accomplished despite envi and org obstacles, constraints, and uncertainties
• Necessary to ensure that the work is done according to objectives set earlier, acts planned are within sched, resources for plan allocated
• supervisors wll recog gaps in health workers knoeledge
• enables supervisor to recog and reward good work
• enables management to identify causes of deficiencies in the work

Question 7

General requirements for a system of controls:

Answer 7

1. there has to be a plan

2. Quantification of activities

Question 8

Types of Control:

Answer 8

Preliminary

Question 9

type of control; aka feed forward controls; proper directions are set and right resources are available

Answer 9

Preliminary

Concurrent

Post-action

Question 10

type of control; sometimes called steering controls; focus on what happens during work process

Answer 10

Concurrent

Question 11

type of control; aka feedback controls; focus on end results

Answer 11

Post-action

Question 12

Process of controlling:

Answer 12

1. setting performance standards
2. measurement of actual perf
3. Comparing actual perf wit standards
4. Analyzing deviations
5. Correcting deviations

Question 13

are the plans or targets which have to be achieved in the course of business functon; criteria for judging; source of job desc

Answer 13

Standards

Question 14

is determination of the quantity of a well defined entity

Answer 14

Measurement

Question 15

2 types of measurements:

Answer 15

Tangible and intangible

Question 16

Define minimum acceptable level of service in org; generally accepted, objective standard of measurement such as rule or guideline against which an org level of perf can be compared

Answer 16

Operational standards

Question 17

In labs, we follow rules from:

Answer 17

WHO- world Health Org
CDC- centers for disease control and prevention
CLSI- Clinical laboratory standards institute
ISO- International Organization for standardization
OSHA

Question 18

the ongoing monitoring and reporting of program accomplishments, particularly progress towards pre-establsihed goals

Answer 18

Performance measurement

Question 19

Importance of perf measurement:

Answer 19

1. ensure cust reqs have been met
2. set sensible onjectives and comply with them
3. provide standards for establishing comparisons
4. provide visisbility and scoreboard
5. highlight qality problems
6. provide feedback

Question 20

Performance measurement in CL:

Answer 20

• human resources
• Material Resources
• Financial Resources