Mod 1 Lec 1 - Therapeutic Communication Flashcards
comes to PT to receive treatment
patient
seeks out a pt; such as a pt giving a speech about the profession
client
Two necessary traits of a therapist
bedside manors, compassion
Three roles of a pt
educate, supervise, research, prevent, wellness
seven guiding factors of a pt
altruism, accountability, compassion, excellence, integrity, professionalism, social responsibility
core values of pt acronym
aaceips
three constraints of pt practice
sociocultural, insurance, referral
Two other considerations of pt practice besides the basic examination - intervention
outcome, discharge planning
causative or risk factor
etiology
heath condition, disorder, disease
pathophysiology
body functions and structures consequences of disease
impairment
restriction in the ability to form at the personal level
functional limitation
inability or restricted ability to perform actions that deal with society
disability
restriction or disadvantage attributed to social policy or barriers that limit fulfillment of normal roles
handicap
to approach a person, group, idea, or object with regard or esteem
respect
deeply held attitudes and beliefs we have about truth, beauty or worth of a person, object, action, or idea
values
Being this requires specialized and extensive training and knowledge
professional
means honesty
veracity
means fairness
justice
means doing good for others in society
beneficence
means avoiding doing harm
nomaleficence
means earning trust and respect of patient
fidelity
means respect for patient’s rights to make own decision
autonomy
things that are important to employer or other organizations which you may belong to
corporate values
values that reflect the common god of society/city/state/country
societal
what are the type of problems called that a pt can have with insurances or patients
value conflicts
three sources of value conflicts
religion, health status, occupation, place of residence, age, ethnicity
three things to remember when communicating with patients
each person is different, introduce yourself and what you do, have a conversation, remove distractions, make the patient express understanding of the plan, repeat yourself
Six variables that will impact how you and the patient communicate
mental status of patient/pt, vocabulary, clarity, attitude, humor, tone/volume
This is whether or not the patient is ready to receive/provide information and whether or not the pt is a good communicator/listener
mental status of provider/patient
what does HOH mean
hard of hearing
knowing when to use medical terminology and how to communicate to a patient
vocabulary
always tell blank before blank
good news, bad news
