Mobile Device Security Troubleshooting Flashcards
1
Q
Signal drop / weak signal - Mobile Device Security Troubleshooting
A
- Drops and weak signals prevent traffic flows
- Make sure you’re connecting to a trusted WiFi network
- Never trust a public WiFi Hotspot, tether with your own device
- Run a speed test
2
Q
Power drain - Mobile Device Security Troubleshooting
A
- Power drains faster than normal
- Heavy application use
- Increased network activity
- High resource utilization
- Check application before install - Use an App scanner
- Run anti-malware - Check for malicious activity
- Perform a clean install - Factory reset, reinstall apps
3
Q
Slow data speeds - Mobile Device Security Troubleshooting
A
- Unusual network activity
- Unintended WiFi connections, data transmission overlimit
- Check your network connection - Run a WiFi analyzer
- Check network speed - Run speed check / cell tower analyzer
- Examine running apps for unusual activity
- Large file transfers, constant activity
4
Q
Unintended Bluetooth pairing - Mobile Device Security Troubleshooting
A
- Connect with a device that isn’t yours
- Remove the Bluetooth device - Re-pair the device again
- Disable Bluetooth radio - No communication at all
- Run an anti-malware scan - Check for malicious apps
5
Q
Leaked information - Mobile Device Security Troubleshooting
A
- Unauthorized account access
- Determine cause of data breach
- Factory reset and clean install
- Check online data sources
6
Q
Unauthorized location tracking - Mobile Device Security Troubleshooting
A
- Real-time tracking information and historical tracking details
- Run an anti-malware scan
- Check apps with an online app scanner
- Perform a factory reset
7
Q
Unauthorized camera / microphone use - Mobile Device Security Troubleshooting
A
- Third-party app captures intimate information
- Run an anti-malware scan
- Confirm that loaded apps are legitimate
- Factory refresh
