Communication and Professionalism Flashcards
1
Q
What do you need for communication and professionalism
A
- Communication skills
- Avoid jargon
- Avoid interrupting
- Clarify customer statements
- Setting expectations
- Maintain positive attitude
- Avoid being judgmental
- Be on time and avoid distractions
- Difficult situations - Don’t argue or be defensive
- Don’t minimize problems
- Maintain confidentiality
