Mission Brand Flashcards
What is the cultural expectation for Mission employees?
Be nice to everybody and be infectiously fun
What mindset should I have when it comes to hospitality?
Make them want more Mission in their life
What do I do if I can’t give a guest the exact accommodation they want?
give them the next best thing that can be offered
What do I do if I am running late?
email info@missionnavyyard.com
should you I.D. everyone prior to the arrival of security?
Yes
What I do when starting a guests order?
ask for a credit card and ring in EVERY drink before I make it
can you use your comp tab for food?
No!
when there is nothing to do, what should I do?
engage with the guests and build relationships
is it ok to drink alcohol while clocked in?
No!
How should I be moving at all times?
with a sense of urgency
Do i need to bring my own bottle opener?
Yes
What should I do if i have a conflict or issue with a shift I am scheduled for? or if I forget to lockout?
email info@missionnavyyard.com
What do I do if I have questions about my paycheck?
email payroll@missiongroupdc.com
When are off requests due by?
Sunday’s by 5pm a whole week in advanced
