MISC

Question 1

What Are The Five Telephone Triage Questions?

Answer 1

1.) What kind of problem are you having? (chief complaint)

2.) How long has it been going on? (onset/duration)

3.) Is it getting worse? (severity)

4.) Does it affect your vision? (associated symptoms)

5.) Does anything make it better? (modifying factors/relief)

Question 2

What Are The Telephone Triage Categories?

Answer 2

1.) Emergency
2.) Urgent
3.) Routine

Question 3

Emergency

Answer 3

Must Be Evaluated Immediately (Ex: Pain In The Eye With No Other Symptoms)

Question 4

Urgent

Answer 4

Must Be Seen Within 12-24 Hours or 24-48 hours

Question 5

Routine

Answer 5

To Be Seen At Next Available Appointment (Ex: Eye Exam)

Question 6

Telephone

Answer 6

“Lifeline” Into and Out Of The Practice

Question 7

Triage

Answer 7

System of Sorting/ Assigning Priorities For Medical Treatment Based On Urgency Of Symptoms.

Question 8

Two Main Types Of Filing System

Answer 8

Alphabetical And Numerical

Question 9

HIPAA

Answer 9

Health Insurance Portability And Accountability Act

Question 10

Purpose Of HIPAA

Answer 10

Improve the portability and continuity of health insurance coverage, to improve access to long-term care services and coverage, and to simplify the administration of health care.

Question 11

Use

Answer 11

The sharing, employment, application,
utilization, examination, or analysis of (PHI) within the covered entity

Question 12

Disclosure

Answer 12

The sharing or release of PHI in any
manner outside the covered entity

Question 13

PHI

Answer 13

Protected Health Information

Question 14

HIPPA Privacy Rule

Answer 14

Individuals have right to receive an accounting of disclosures of PHI made by your office

Exceptions:
-Treatment
-Payment
-Health Care Operations

Question 15

Minimum Necessary Principle

Answer 15

Requires office to take reasonable steps to limit the use, disclosure, and request for PHI to the minimum necessary to accomplish intended purpose

Question 16

Ethics

Answer 16

Rules of conduct recognized in respect to a particular class of human actions

Question 17

Informed Consent

Answer 17

To inform patients or their legal guardian about the patient’s health care and health care options

Question 18

Electronic Medical Record (EMR)

Answer 18

The electronic record of patient health information generated by encounters at ONE particular delivery setting.

Question 19

Electronic Health Record (EHR)

Answer 19

A lengthy electronic record of patient health information generated by ONE or MORE encounters in any care-delivery setting. Digital format capable of being shared across different health care settings.

Question 20

Interface

Answer 20

Program designed to enable the exchange of data between two sources (enable software to connect one information system to another to share certain data or outputs), to join systems to perform tasks seamlessly and without double entry of data, such as integration of testing equipment with the software.

Question 21

Security Measures

Answer 21

Safeguarding computing resources, ensuring data integrity, limiting access to authorized users, and maintaining data confidentiality.

Question 22

Storing Information/ Software Back Up

Answer 22

Refers to the copying and archiving of computer data so it may be used to restore the original after a data loss event.

Question 23

Electronic Claim Submission

Answer 23

Submitting insurance claims electronically through a software vendor or a third party clearing house

Question 24

Network

Answer 24

Set of connected computers that are able to communicate and share data or programs.

Question 25

Operating System

Answer 25

Software program that provides the commands and logic that operates the computer.

Question 26

How many rings should telephone be answered in?

Answer 26

Before third ring ends.

Question 27

Which may not be a triage question?

a). What kind of problem are you having?
b.) What medications are you on?
c.) How long have your symptoms been going on?
d.) Does it affect your vision?

Answer 27

b.) What medications are you on?

Question 28

Interportability

Answer 28

The capability of systems to pass meaningful information between them.

Question 29

E-Prescribing

Answer 29

A prescriber’s ability to electronically send an accurate, error-free and understandable prescription directly to a pharmacy from the point-of- care. This is an important element in improving the quality of patient care.

Question 30

Meaningful Use

Answer 30

Using certified electronic health record (EHR) technology to:

improve quality and efficiency of health care and maintain privacy of patient health information.

Question 31

During fee presentation should you apologize to patient?

Answer 31

No. Do not apologize for the fee Patients realize there is a fee associated with professional services. But you should make the reason for fees clear to patient.

Question 32

Use

Answer 32

Sharing, employment, application,
utilization, examination, or analysis of Protected Health Information (PHI) within the covered entity

Question 33

Disclosure

Answer 33

The sharing or release of PHI in any
manner outside the covered entity

Question 34

Which is not required for documentation of released PHI?

A. Date, name, address
B. Description of information released
C. Age, name, password
D. Verified identity of requestor

Answer 34

C

Question 35

Which is not a part of implementing HIPAA?
A. Identify those in your office who need access to PHI to do their job
B. Further identify anyone else who may need access
C. Create policies and procedures for disclosure
D. Unlimited PHI disclosure for staff developing criteria

Answer 35

D

Question 36

Prior to scheduling a patient appointment, which of the following should be done first?
A. Check with the doctor
B. Make certain the purpose of the visit is known, to schedule properly
C. Determine if special tests are needed
D. Determine the patient’s insurance company

Answer 36

B