MIDTERMS LESSON 2 COMMUNICATION Flashcards
more than simply the transmission of a message from a sender to a recipient.
Communication Process
recognizes that people are both simultaneously senders and recipients of messages
transactional model of communication
dynamic process that is constantly changing.
Communication Process
Factors affecting communication in teams
- levels of trust, power, status, and motivation.
* Team dynamics
use of language in an attempt to share meaning with others.
Verbal Communication
in here the meanings of words are often highly subjective.
Verbal Communication
team must collectively define precisely what they mean in order to effectively implement their goal.
Verbal Communication
A misunderstanding among
team members when some often assume that everyone understands the same meaning for a word.
Bypassing
a source of much misunderstanding and conflict in assigning tasks and processing information.
Bypassing
When givers of information have poor perspective-taking they tend to overestimate a receivers’ familiarity with the information being discussed. Hence, ________ happens.
Miscommunication
assume that the receivers have sufficient background information to make sense of brief messages. To avoid verbal miscommunications, team members need to disambiguate their words with clear definitions.
Miscommunication
These are nonverbal cues that can help communicate with others
body language, vocal tones, gestures, touch, eye contact, facial expressions, and use of time and space
Communication that can result to being ambiguous cues and easily misunderstood.
Nonverbal communication
What do team members have to do in order to avoid misunderstanding and being ambiguous when using nonverbal cues or nonverbal communication?
Effective team members need to develop awareness as to how their nonverbal communication might be influencing the team and develop sensitivity to the nonverbal messages of others in the team.
This can lead to a dysfunction in the information processing and unnecessary conflicts might arise among the team.
poor communication
TRUE OR FALSE. When a team develops knowledge and skills in effective and appropriate communication, the team can foster distrust, establish team norms, and develop a non-collaborative and creative climate.
FALSE
By doing this to the flow of communication a team can empower members to make informed communicative choices that will increase productivity and foster cohesiveness among the members
Attention
Patterns of communication among group members, like other structural features of groups, are sometimes deliberately set in place when the group is organized
Communication networks
These regular patterns of information exchange among members of a group.
Communication networks
all members can and do communicate with all other members.
Comcon
What are the three-person networks?
Wheel
Comcon
Pinwheel
What are the four-person networks?
Wheel
Kite
Circle
Comcon
this decreases team productivity and erodes cohesiveness.
defensive climate
occurs in response to perceived threats to one’s self-esteem and shifts mental attention away from the message content and team tasks to instead defending oneself and distorting information.
defensive climate
