MIDTERMS LESSON 2 COMMUNICATION

Question 1

more than simply the transmission of a message from a sender to a recipient.

Answer 1

Communication Process

Question 2

recognizes that people are both simultaneously senders and recipients of messages

Answer 2

transactional model of communication

Question 3

dynamic process that is constantly changing.

Answer 3

Communication Process

Question 4

Factors affecting communication in teams

Answer 4

• levels of trust, power, status, and motivation.

* Team dynamics

Question 5

use of language in an attempt to share meaning with others.

Answer 5

Verbal Communication

Question 6

in here the meanings of words are often highly subjective.

Answer 6

Verbal Communication

Question 7

team must collectively define precisely what they mean in order to effectively implement their goal.

Answer 7

Verbal Communication

Question 8

A misunderstanding among

team members when some often assume that everyone understands the same meaning for a word.

Answer 8

Bypassing

Question 9

a source of much misunderstanding and conflict in assigning tasks and processing information.

Answer 9

Bypassing

Question 10

When givers of information have poor perspective-taking they tend to overestimate a receivers’ familiarity with the information being discussed. Hence, ________ happens.

Answer 10

Miscommunication

Question 11

assume that the receivers have sufficient background information to make sense of brief messages. To avoid verbal miscommunications, team members need to disambiguate their words with clear definitions.

Answer 11

Miscommunication

Question 12

These are nonverbal cues that can help communicate with others

Answer 12

body language, vocal tones, gestures, touch, eye contact, facial expressions, and use of time and space

Question 13

Communication that can result to being ambiguous cues and easily misunderstood.

Answer 13

Nonverbal communication

Question 14

What do team members have to do in order to avoid misunderstanding and being ambiguous when using nonverbal cues or nonverbal communication?

Answer 14

Effective team members need to develop awareness as to how their nonverbal communication might be influencing the team and develop sensitivity to the nonverbal messages of others in the team.

Question 15

This can lead to a dysfunction in the information processing and unnecessary conflicts might arise among the team.

Answer 15

poor communication

Question 16

TRUE OR FALSE. When a team develops knowledge and skills in effective and appropriate communication, the team can foster distrust, establish team norms, and develop a non-collaborative and creative climate.

Answer 16

FALSE

Question 17

By doing this to the flow of communication a team can empower members to make informed communicative choices that will increase productivity and foster cohesiveness among the members

Answer 17

Attention

Question 18

Patterns of communication among group members, like other structural features of groups, are sometimes deliberately set in place when the group is organized

Answer 18

Communication networks

Question 19

These regular patterns of information exchange among members of a group.

Answer 19

Communication networks

Question 20

all members can and do communicate with all other members.

Answer 20

Comcon

Question 21

What are the three-person networks?

Answer 21

Wheel
Comcon
Pinwheel

Question 22

What are the four-person networks?

Answer 22

Wheel
Kite
Circle
Comcon

Question 23

this decreases team productivity and erodes cohesiveness.

Answer 23

defensive climate

Question 24

occurs in response to perceived threats to one’s self-esteem and shifts mental attention away from the message content and team tasks to instead defending oneself and distorting information.

Answer 24

defensive climate

Question 25

kinds of communication climate

Answer 25

defensive climate

supportive climate

Question 26

emphasizes the content of a message and yields increased cooperation and trust, which is essential for the development of psychological safety.

Answer 26

supportive climate

Question 27

involve framing comments in a manner minimize unease and consider the perceptions and feelings of the sender

Answer 27

Description messages

Question 28

contain judgments, accusations, you-statements, contempt, fault finding, and criticism, which are often met with efforts to absolve oneself from blame

Answer 28

Evaluation messages