Midterms

Question 1

3 Tips on

Answer 1

1. Begin with the end in mind
2. Listen Listen Listen
3. Actively seek feedback

Question 2

7cs

Answer 2

Conciseness
Concreteness
Consideration
Correctness
Clarity
Completeness
Courtesy

Question 3

Communication skills for leaders

Answer 3

Listening
Managing Meetings
Delegating Tasks
Compliments
Positive Verbal and Non-verbal Communication

Question 4

Components of leadership

Answer 4

Follower
Leader
Goal

Question 5

Decision Making Steps

Answer 5

Regocnize need for a decision
Frame the problem
Generate and assess alternatives
Implement chosen alternatives
Learn from feedback

Question 6

Decision making styles

Answer 6

Directive - min info, few alternative
Analytic - careful decisions in unique situtations
Conceptual - Broad outlook and mmany alternatives
Behavioaral - Avoid conflict situations by working well with others
Consistent- Balance task/people

Question 7

Types of decision making

Answer 7

Programmed and Non-programmed

Question 8

Importance of decision making

Answer 8

Better utilisation of resource
Bussiness Growth
Achieving objectives
Increases Efficiency
Facilitates innovation
Motivates employees
Solving problems in management
Teamwork

Question 9

Cowboy and Bowler hat

Answer 9

Cowboy - equal member
Bowler - Deadlock - closure of debate

Question 10

Deciding too early and late

Answer 10

Too early
-quick not always best
-leaders make sure members are on same page
-surpression of all options
-groupthink

Too late
-deadlock
-pressure on call to question
-lengthy doesnt always mean best

Question 11

SMART goal

Answer 11

Specific
Measurable
Achievable
Realistic
Timely

Question 12

Steps to set goals

Answer 12

Identify goals
Set objectives
List Obstacles
Identigy people
List Skills
Develop a plan
List Benefits

Question 13

Leadership goals

Answer 13

1Become an active listener
2Learn to accept cosntructive Critism
3Offer more constructive feedback

4Improve your confidence
5Improve employee relations
6Improve decision making-skills
7Improve time management

8Be comforatable delagating tasks
9Become a mentor
10Build a dynamic team
11Become aware of your team’s personal strengths

13Lead by example
14Learn to become adaptable to growth and change
15Practice transparency
16Micromanage less

Question 14

Leadership communication styles

Answer 14

Coaching
Mentoring
Delegating
Directing