Finals Flashcards

1
Q

Qualities of a servant leader

A

Value Divers Opinion
Cultivate a culture of trust
Develops other leaders
Helps people with life Issues
Encourages
Sells instead of Tells
Thinks YOU, not ME
Act with humility

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2
Q

Five steps to succesful change

A

1) Acknowledge and understand the need for change
2) Communicate the need and involve the people in developing the change
3) Develop change plans
4) Implement change plans
5) Evaluate progress anc celebrate success

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3
Q

10 Components of an effective change management strategy

A

-Run a change impact analysis
-Make the case to stakeholders
-Builda team of sponsors
-Create a commucation with plan
-Involve the Team early and often
-Reduce cultural Tension
-Identify the activities and tools that support the change management Strategy
-Develop an official Resistance management plan
-Focus on generating early “Quick-wins”
-Change management frameworks should always be changing

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4
Q
A
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