Midterm Study Guide Flashcards
Setting goals and strategically deciding how to achieve them
Planning
Communication, Self-Motivation, Leadership, Responsibility, Team Work, Problem Solving, Decisiveness, Ability to Work Under Pressure, Flexibility, and Negation are examples of…
Soft Skills
The efficient and effective pursuit of organizational goals
Managment
What they implement directly affects employees, customers, and suppliers
Middle Managers
Thinking analytically; seeing the big picture; understanding how everything works together are examples of
Conceptual Skills
Which theory views employees as good, trustworthy & productive
Theory Y
Who is the Father of Industrial Psychology
Hugo Munsterberg
Which philosophers said “The work process should be under the control of workers with the relevant knowledge versus managers acting as facilitators.”
Mary P. Follett
New research from the UBC Sauder School of Business shows that even if they don’t get money, status of influence, people desire what?
Power
The application of data such as statistics and computer simulations to manage people.
Quantitative Management
Employees, Owners & the Board of Directors are examples of what?
Internal Stockholders
A systematic assessment of a company’s performance in implementing socially responsible programs.
Social Audits
A vendor who provides raw materials, services, equipment, labor, or energy to organizations
Suppliers
Companies / Organizations that join together to achieve advantages the neither can perform alone.
Strategic Allies
A situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or illegal.
Ethical Dilemma
This process involve managers on all levels of the organization planning long term goals
Strategic Management
Specific, Measurable, Achievable Realistic, and Timely
S.M.A.R.T Goals
What the organization wants to become in the future.
A companies Vision Statement
Day-to-do planning of accomplishing tasks in 1-52 weeks
Operational planning
Contributions of a specific department in the organization that helps you break down and understand your strategy for the next 6-24 months.
Tactical Planning
The 4 decision making styles.
Directive, Analytical, Conceptual, Behavioral
This explains how managers should make decisions.
Rational Decision Making
This bias adds up all the money spent on a project and states that because it is so costly the project cannot/should not be abandoned at any juncture even when data proves otherwise.
Sunk Cost Bias
He studied how managers actually make decisions.
Herbert Simon
This bias classifies people or information based on observed or inferred characteristics.
Categorical Thinking Bias
Belief in one’s ability to complete a task.
Self-Efficacy
Understanding your emotions as well as others emotions
Emotional Intelligence
What are the 3 components of attitude.
Affective, Cognitive & Behavioral
The organization, identification, and interpretation of sensory information in order to represent and understand the presented information or environment
What is perception.
“Those people are pretty much the same”
Stereotyping
Two or more people who share norms, goals, and have a common identity
Group
A small group of people with a common purpose, performance goals, and mutual accountability
A Team
The process of getting oriented and getting acquainted with.
Forming
The group now evolves into a team where they can set guidelines on what members will do together and how they will do it
Norming
How do you build a group into a high performance team?
Through collaboration, trust, setting goals, timely feedback, motivation, and accountability.
Asking “What’s next?” at the end of a project.
Adjourning
When your group is concentrating on solving problems and completing assigned tasks.
Performing
The group now evolves into a team where they can set guidelines on what members will do together and how they will do it.
Norming
The emergence of personalities, roles, and conflicts, in a group.
Storming
Includes members from different areas within an organization, such as finance, operations, and sales.
Cross Functional Teams
Basing your first impression of someone on a single trait
Halo Effect
Tension people feel when they experience extraordinary demands, constraints or opportunities and are uncertain about how they are going to handle the demands, constraints or opportunities.
Stress
Sweaty palms, restlessness, backaches, upset stomach and headaches are symptoms of…
Physiological signs of stress
Forgetfulness, Boredom, Irritability, Anxiety, and Depression are _______ signs of stress
Psychological
Sleeplessness, Change in eating habits, and Increased smoking/alcohol/drugs are signs of what type of stress.
Behavioral signs of stress
Conflict that hinders the organizations performance.
Dysfunctional Conflict
Benefits the main purposes of the organization and serves its interests where there is discussion about the issues with out fear, anxiety or perceived threat which leads to problem solving and decision making.
Functional Conflict
Clashes because of personal dislikes or disagreements.
Personality Conflict
Feeling inferior or resentment because you are comparing yourself to a team member who possesses something you desire
Envy Based Conflict
