Final Exam

Question 1

A shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people.

Answer 1

Culture

Question 2

A formal system of task and reporting relationships that coordinates and motivates an organization’s members so that they can work together to achieve the organizations goals.

Answer 2

Organizational Structure

Question 3

Important decisions are made by higher level managers

Answer 3

Centralization of Authority

Question 4

Important decisions are made by middle level and supervisory level managers

Answer 4

Decentralization of Authority

Question 5

The number of people directly reporting to a specific manager.

Answer 5

Span of Control

Question 6

Where everyone understands the reason why the organization exists.

Answer 6

Common Purpose

Question 7

Coordinating individual efforts into a group or organization wide effort

Answer 7

A coordinated effort

Question 8

Tasks are completed by different individuals who have a specific work specialization

Answer 8

What is Division of Labor?

Question 9

A chain of command

Answer 9

Hierarchy Authority

Question 10

He said “The set of shared, taken for granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.”

Answer 10

Edgar Schien

Question 11

A system that has a stronger impact

Answer 11

High Performance Work Systems

Question 12

_____% of HR states that they struggle to find qualified applicants

Answer 12

83%

Question 13

How many years will technology / AI replace the labor force?

Answer 13

2-5 years

Question 14

Economic or productive potential of an employee’s knowledge, experience, and actions.

Answer 14

Human Capital

Question 15

Reciprocity, knowledge, and capabilities embedded in informal & close personal relationships

Answer 15

Social Capital

Question 16

Assesses employee’s performance & provides employees with feedback.

Answer 16

Performance Review

Question 17

Decisions made about people based on irrelevant characteristics such as skin color gender, religion, or age.

Answer 17

Workplace Discrimination

Question 18

Staffing, Performance Management, Learning & Development, Compensation

Answer 18

Human Resource Practices

Question 19

50% of workplace bullying victims have have developed anxiey, depression, and other mental health issues

Answer 19

Mental Health Effects of Bullying

Question 20

Organizations of employees formed to protect and advance their members’ interests by bargaining with management over job-related issues.

Answer 20

Labor Unions

Question 21

Planned and thought-out changes that anticipates future problems.

Answer 21

Proactive Change

Question 22

Making changes in response to a problem, May cause pushback.

Answer 22

Reactive Change

Question 23

Change that is less threatening, easy to implement, and is predictable.

Answer 23

Adaptive Change

Question 24

Pre-existing customer groups being split and condensed into specialized groups.

Answer 24

Niche Market Demassification

Question 25

Psychological processes that arouse and direct goal directed behavior

Answer 25

Motivation

Question 26

Unfreezing, changing, and refreezing.

Answer 26

Lewins Change Model

Question 27

An organization’s pain points

Answer 27

Diagnosis - Organizational Development

Question 28

Changes in the way a product or service is conceived, manufactured, or distributed.

Answer 28

Process Innovation

Question 29

Changes in the appearance, function or performance of a product.

Answer 29

Product Innovation

Question 30

Inputs, Target Elements of Change, and Outputs

Answer 30

System Change Model

Question 31

What is received for performing tasks.

Answer 31

Extrinsic Rewards

Question 32

Internal rewards

Answer 32

Intrinsic Rewards

Question 33

Work-life balance, personal growth, positive work environment, and meaningful work.

Answer 33

Non-monetary Incentives & Rewards

Question 34

Theory stating that goals should be specific & linked to action plans

Answer 34

Results of Goal Setting Theory

Question 35

Develops competence in learning job skills / duties

Answer 35

Learning Goal Orientation

Question 36

Performance Goal Orientation

Answer 36

Demonstrating the competence an employee has learned

Question 37

Distributive, Procedural, and Interactional

Answer 37

Justice Theory

Question 38

A theory stating that objectives should be specific, challenging, achievable. Objectives should direct attention, regulate effort, increase persistence, and foster the practice of strategies.

Answer 38

Goal Setting Theory

Question 39

Develops competence in skills and duties

Answer 39

Learning Goal Orientation

Question 40

Monitoring performance, compairing it with goals, and correcting actions as needed to ensure things go smoothly

Answer 40

Controlling

Question 41

Ability to meet customer needs

Answer 41

Quality

Question 42

Minimizing errors by managing the stages of production

Answer 42

Quality Control

Question 43

Urges employees to strive for “zero defects”

Answer 43

Quality Assurance

Question 44

Logging devices or people using technology.

Answer 44

Employee tracking and Monitoring

Question 45

W. Edwards Deming

Answer 45

Developed Deming Management

Question 46

Companies should do what in Deming Management

Answer 46

Companies should improve systems instead of blaming workers.

Question 47

Improved quality leads to what (Deming Management)

Answer 47

Increased market share, company prospects, and employment.

Question 48

Quality can be improved using

Answer 48

Hard data, and PDCA