Midterm Flashcards
[levels of management]-managerial skills
technical skill
interpersonal skill
conceptual skill
diagnostic skill
political skill
[levels of management] involves understanding and demonstrating proficiency
technical skill
[technical skill] may engage in actual operation of the organization; they need to have an understanding of how production and service occur in the org in order to direct and eval line employees
first-level managers
[technical skill] use more technical skills related to planning and organizing
middle managers
[technical skill] need to have a skill to understand the complex financial workings of the org
top managers
[levels of management] involves human relations;
manager’s ability to interact effectively with organizational members
interpersonal skill
communication is a critical part
interpersonal skill
[levels of management] manager’s ability to see the org as a whole “the big picture”; involves understanding how org units work together and how the org fits into its competitive envi
conceptual skill
[levels of management] used to investigate problems, decide on remedy and implement solution
diagnostic skill
[diagnostic skill] deal primarily with issues of motivation and discipline (deter. employees’ performance)
first-level managers
[diagnostic skill] deal with issues related to larger units (why sales in a location was dipped)
middle managers
[diagnostic skill] diagnose org-wide problems and and address issues such as strategic pos’n, possibility of outssourccing tasks or oppor. for overseas expansion
top managers
[levels of management] involves obtaining power and preventing other employees from taking away one’s power; cannot stand alon as manager’s skill
political skill
[political skill] need higher lvls of political skill. Interacting with competitors, suppliers, customers and shareholders
top managers
liabilities of a hospital
corporate liabilities
vicarious liabilities
[liabilities of a hospital] arising from failure of the hospital to furnish accommodations and facilities
necessary to carry out its purpose
corporate liabilities
[liabilities of a hospital] acts of hospital employees
vicarious liabilities
Elements of Administration
Planning
Organizing
Staffing
Budgeting
Supervising
Motivation
Evaluation
[EA] most important; what, when, where, how; decision making for future events
process of systemic planning
[EA] principles of organizing (D.A.S.C.A.U)
– Departmentalization
– Acquisition of human and non-human resources
– Specialization and division of labor
– Coordination
– Authority and responsibility
– Unity of command
[EA] 2nd most important
staffing
[EA] budgeting - recording assembly and summarization of financial effects of
executive action.
Accounting
[EA] budgeting - investigation and report on the fidelity and legality of all financial
transactions.
auditing
[EA] budgeting - acquisition of the property and materials needed in administration.
purchasing
[EA] day-to-day relationship between an executive and his immediate subordinates
supervising