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SPEECH > midterm > Flashcards

midterm Flashcards

1
Q

A physiological process.

A

HEARING

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2
Q
  • A complex affective, cognitive, and behavioral
    process.
  • Most widely used daily communication activity.
A

LISTENING

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3
Q
  • a process which Motivates a person to attend to a message.
A

AFFECTIVE PROCESS

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4
Q
  • a process which is Understanding and interpreting the message’s
    meaning.
A

COGNITIVE PROCESS

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5
Q
  • Related to responding with verbal and nonverbal
    feedback.
A

BEHAVIOURAL PROCESS

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6
Q
  • Choosing to listen because the person likes their style
    or they engage..
A

APPRECIATIVE LISTENING

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7
Q
  • Choosing to listen to recall information.
A

COMPREHENSIVE LISTENING

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8
Q
  • Choosing to listen to understand and critically evaluate
    the worth of the message.
  • Requires more psychological processing than the other
    types of listening.
A

CRITICAL LISTENING

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9
Q
  • The anxiety a person feels about listening.
  • This may increase when a person worries about
    misinterpreting the message making it difficult to focus
    on the message.
A

LISTENING APPREHENSION

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10
Q
  • This is a person’s favored and usually unconscious
    approach to listening.
  • May be influenced by cultural and co-cultural identity.
A

LISTENING STYLE

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11
Q
  • Focuses on and evaluates the facts and
    evidence.
  • Appreciate the details and enjoy processing
    complex messages.
  • Highly likely to ask questions to get even more
    information.
A

CONTENT-ORIENTED LISTENER

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12
Q
  • Focuses on the feelings their conversational
    partner may have.
  • Tend to notice whether their partners are
    pleased or upset and encourage them to
    continue using nonverbal cues.
A

PEOPLE-ORIENTED LISTENER

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13
Q
  • Focuses on the ultimate point the speaker is
    trying to make.
  • Tend to get frustrated when ideas are
    disorganized and when the person rambles.
  • Often anticipate what the speaker is going to
    say and may even finish their sentence for
    them.
A

ACTION-ORIENTED LISTENER

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14
Q
  • Prefer brief and hurried conversations and
    often use nonverbal and verbal cues to signal
    that the speaker needs to be more concise.
  • may tell others exactly how much time they
    have to listen, interrupt when time pressured,
    regularly check the time, or rapidly nod their
    heads for the speaker to pick up the pace.
A

TIME-ORIENTED LISTENER

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15
Q
  • The habitual and unconscious process of
    receiving messages.
  • May only attend to certain parts of the
    message and assume the rest.
A

PASSIVE LISTENING

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16
Q
  • Deliberate and conscious process of attending
    to, understanding, remembering, evaluations,
    and responding to messages.
A

ACTIVE LISTENING

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17
Q
  • The process of intentionally perceiving and focusing on
    a message.
A

ATTENDING

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18
Q
  • Accurately interpreting a message.
A

UNDERSTANDING

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19
Q

Paraphrasing that Focuses on the denotative
meaning of the message.

A

content paraphrase

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20
Q

paraphrasing that Focuses on the emotions
attached to the message.

A

feelings paraphrase

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21
Q

______ is intellectually identifying with the
feelings or attitudes of another person.

A

empathy

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22
Q

experiences an emotional
response parallel to the
other person’s emotions.

A

emphatic responsiveness

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23
Q

Using everything the listener
knows about the speaker
and their circumstances to
understand their feelings.

A

perspective taking

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24
Q

it translates our
intellectual understanding of
what the speaker has
experienced into feelings of
concern, compassion, or
sorrow for that person.

A

sympathetic responsiveness

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25
Q
  • Ability to retain and recall information later.
A

remembering

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26
Q
  • Critically analyzing a message to determine the
    truthfulness, utility, and trustworthiness of it.
  • Involves ascertaining the accuracy of facts.
A

evaluating

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27
Q

Providing feedback.

A

responding

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28
Q

______ _______Response Strategies
- Supportive responses encourage the other
person to talk about and make sense of a
distressing situation.

A

emotional support

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29
Q

_____ ______ Response Strategies
- When the comforter cannot agree with the
speaker, this will be the most effective if they
clearly demonstrate respect.

A

constructive criticism

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30
Q

______ _______ ______ Critique Strategies
- To be respectful, honest, and helpful.
- Must use the “I” language, be specific, and
identify what the speaker did well before
suggesting improvement.

A

formal constructive speech

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31
Q

Interactions that
occur between two
people to help build,
maintain, and
sometimes end
interpersonal
relationships.

A

interpersonal comm

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32
Q

● Sets of expectations
two people have for
each other based on
their previous
interactions.
● Helps satisfy our
innate human need
to feel connected
with others.

A

interpersonal relationships

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33
Q
  • People we know by name.
  • Interactions are mostly impersonal.
    impersonal communication.
A

acquaintances

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34
Q

Interchangeable chit-chat.

A

impersonal comm

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35
Q

– attempting to maintain a
positive self-image in a relational situation.

A

saving face

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36
Q

People who we have voluntarily negotiated more
personal relationships with.

A

friends

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37
Q
  • People who we share a high degree of
    interdependence, commitment, disclosure,
    understanding, affection, and trust.
A

intimates

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38
Q

Partners are not sexually attracted to
each other or do not act on an
attraction they feel.

A

platonic rs

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39
Q
  • Partners acknowledge their sexual
    attraction.
A

romantic rs

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40
Q
  • Conceptualised by Irwin Altman and Dalmas Taylor.
  • Describes the different kinds of self-disclosure used in
    relationships.
A

social penetration theory

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41
Q
  • Made by J__ L__ and Harry Ingham (1970).
  • A window of four panes with information about you.
A

johari window
JOE LUFT

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42
Q

________ created the Relationship Filtering Model.

A

STEVE DUCK

43
Q

consists of communication
strategies used to keep a relationship going smoothly
and satisfactorily.

A

RELATION MAINTENANCE

44
Q

DECLINING AND DISSOLVING
RELATIONSHIPS

A

COMING APART

45
Q
  • The first sign that the relationship is coming
    apart.
  • Communication decreases in quantity and
    quality.
A

CIRCUMSCRIBING

46
Q
  • Interacting without enthusiasm or emotion.
A

STAGNATING

47
Q

Creating a physical distance and making
excuses not to do things together.

A

AVOIDING

48
Q

is when people attempt to
explain why the relationship failed.

A

GRAVE-DRESSING

49
Q

Although the relationship ended, partners
may still interact through a different type of
relationship called

A

RELATIONSHIP TRANSFORMATION

50
Q
  • Coined by Joe Walther (1996).
  • Describes the phenomenon of “putting our best foot
    forward” and assuming our online partner is similar to
    us.
A

HYPERPERSONAL COMM

51
Q
  • The use of many different mediums to maintain
    relationships.
A

MEDIA MULTIPLEXITY

52
Q

The tension between conflicting forces.

A

DIALECTICS

53
Q

The competing psychological tensions existing in
relationships.

A

RELATIONAL DIALECTICS

54
Q

the desire to do things
independently.

A

AUTONOMY

55
Q

the desire to link your actions
and desires to your partner.

A

CONNECTION

56
Q

the desire to share intimate
ideas and feelings.

A

OPENNESS

57
Q

the desire to keep intimate
ideas and feelings to yourself.

A

CLOSEDNESS

58
Q

the desire for originality and
uniqueness in you or your partner’s behaviour
or the relationship.

A

NOVELTY

59
Q

the desire for consistency,
reliability, and dependability.

A

PREDICTABILITY

60
Q

Choosing one desire and ignoring its opposite
for the time being.

A

TEMPORAL SLECTION

61
Q

Choosing a certain topic to satisfy one desire
and other topics to satisfy the opposite.

A

TOPICAL SEGMENTATION

62
Q

Compromising between the desires of both
partners.

A

NEUTRALISATION

63
Q

Changing your perspective about the opposing
desire so they no longer seem contradictory.

A

REFRAMING

64
Q
  • By P_____ (2013)
  • Describes the decision-making process we go through
    as we choose whether or not to disclose confidential;
    information about ourselves or about others.
A

COMMUNICATION PRIVACY MANAGEMENT THEORY

65
Q

Choosing to maintain privacy by changing the
subject, masking your feelings, or practicing
strategic ambiguity.

A

INDIRECT STRATEGIES

66
Q

Establishing a personal boundary to people
who expect you to disclose information or
feelings you prefer to keep private.

A

DIRECT STRATEGIES

67
Q

Submitting to another’s demands while concealing
one’s desires and expectations.

A

PASSIVE COMM STYLE

68
Q

A COMMUNICATION STYLE WHERE Attacking another person’s self-concept and/or
expressing hostility in order to inflict pain.

A

AGGRESSIVE COMM STYLE

69
Q

________ COMMUNICATION STYLE
* Uses messages that .describe personal needs, rights,
desires, and expectations honestly and directly in ways
that also demonstrates respect and value.

A

ASSERTIVE

70
Q
  • Physically or psychologically removing yourself from
    the conflict.
A

AVOIDING (LOSE-LOSE)

71
Q
  • Satisfying the needs or accepting the opinions while
    neglecting your own.
A

ACCOMMODATING (LOSE-WIN)

72
Q
  • Satisfying your own needs and having no desire or
    concern for the needs of others in the relationship.
A

COMPETING (WIN-LOSE)

73
Q
  • Both partners give up part of their desire to satisfy each
    other.
A

COMPROMISING, PARTIAL LOSE-LOSE

74
Q
  • Working through the problem together to discover a
    mutually satisfying solution.
A

COLLABORATING (WIN-WIN)

75
Q

_______FAMILIES
- Issues are not discussed and are decided by
the family authority figure.

A

PROTECTIVE

76
Q

_______ FAMILIES
- All members discuss issues but the family
authority figure makes the final decision.

A

CONSENSUAL

77
Q

_______ FAMILIES
- All members discuss issues and everyone
participates in the decision making.

A

PLURALISTIC

78
Q

_______ FAMILIES
- All members may discuss issues, but each
member makes their own decision and is
responsible for its consequences.

A

LAISSEZ-FAIRE

79
Q

_______ are formulated to help the group meet its
goals and conduct its conversations.

A

Ground rules

80
Q

_______ is multiplying the force of a group of
individuals working together which results in combined
effort greater than any of the parts.

A

Synergy

81
Q

_____ STAGE
* Characterised by orientation, testing and dependence.

A

FORMING

82
Q

_______ STAGE
* Characterised by conflict and power plays.
* The politeness from the previous stage may be
replaced with aggressive echanges.

A

STORMING

83
Q

_______ is a deterioration of mental efficiency,
reality testing, and moral judgement. This happens if
the group does not storm.

A

Groupthink

84
Q

_______ STAGE
* Characterised by increased cohesion, collaboration,
and motivation.
* Members come to appreciate their differences and
strengthen their relationships.

A

NORMING

85
Q

______ STAGE
* Characterised by harmony, productivity,
problem-solving and shared leadership.

A

PERFORMING

86
Q

______ STAGE
* Characterised by celebrating goal accomplishment.
* Some groups may disband after the goal is completed

A

ADJOURNING

87
Q

_____-CONFLICT
* Occurs when group members who actua;;u agree about
something believe they disagree due to poor
communication.

A

PSEUDO-CONFLICT

88
Q

_______________ CONFLICT
* Occurs when two or more group members’ goals,
ideas, or opinions about the topic are incompatible.

A

ISSUE-RELATED GROUP

89
Q

__________ GROUP CONFLICT
* Occurs when two or more members become defensive
because they feel like they are being attacked.

A

PERSONALITY-RELATED

90
Q

_________ AND CONFLICT
* It is more difficult to catch the subtle meanings of
members’ messages.

A

VIRTUAL GROUPS

91
Q

Information and opinion _____
- Provides content for the discussion.

A

givers

92
Q

Information and opinion _____
- Probe others for their ideas and opinions.

A

seekers

93
Q

Information and opinion _______
- Scrutinise the content and reasoning
- Help members understand the statements.

A

analyzers

94
Q

______
* Helps the group develop and maintain cohesion,
commitment, and positive working relationships.

A

MAINTENANCE ROLES

95
Q
  • Keeps track of the group’s objectives and
    helps move the group through the agenda.
A

Expediters

96
Q
  • Make sure all members have an opportunity to
    participate.
A

Gatekeepers

97
Q
  • Take careful notes of group discussions and
    decisions.
  • Distribute copies of their notes prior to the next
    meeting.
  • These notes can be published as minutes.
A

RECORDERS

98
Q

______is a very short document that describes
the problem, background, process, decision, and
rationale. Most are one or two pages long.

A

Written brief

99
Q

_________t is a written document that
provides a detailed review of the problem-solving
process used to arrive at the recommendation.

A

Comprehensive reporT

100
Q

_____ is a summary of a written brief delivered
verbally.

A

Oral brief

101
Q

______ is similar to a comprehensive report. More
detailed review of the group’s problem-solving process.

A

Oral report

102
Q

___________n is a structured problem-solving
discussion held by a group in front of an audience.

A

Panel discussioN

103
Q

is a computer0mediated
audiovisual presentation of the group’s process and
outcome that can be received through email.

A

Remote access report (RAR)

SPEECH (3 decks)

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