MGT 350w (Practice and Syntax Word) Flashcards
For exam 1
Figuratively
Literally
Figuratively means symbolically
When he said the governor had ’the brain of a gnat,’ he was speaking figuratively.
Literally means actually or exactly
The candidate meant what he said when he declared the budget would be literally disaterous.
Amateur, Novice
Usually, anamateuris someone who enjoys a particular activity but does not receive pay for it. That person would be a professional.
An amateur may be a beginner or an expert.
Anoviceis a beginner, a person who lacks experience.
Everyday
Every Day
Everyday is an adjective “these are my everyday jeans”
Every Day –when you refer to a noun This is part of my routine every day. Every day is a new opportunity to improve
Compliment
Complement
Compliment–An expression of praise
Complement—When things go well together
She complimented Jack because his plan complemented the company’s objectives.
Allude Elude
Allude-to BE COY OR REFER TO SOMETHING IN AN INDIRECT MANNER. Elude-TO EVADE OR TO HIDE.
AFTER STEALING THE PIZZAS SHE TRIED TO ELUDE THE POLICE. SHE WOULD REGULARLY ALLUDE to wanting a better relationship
Lien
Lean
Lien–a right to keep possession of property belonging to another person until a debt owed by that person is discharged.
Lean—cause something to rest against – move into a sloping position –thin
留置权-拥有财产的权利，直到该人的债务被解除为止。
精益-使某些东西靠着-移至倾斜位置-瘦
Because he could not pay his property taxes, a $2,600 lien was put on his house.
He was leaning into her so he would not fall.
Affect
effect
Affect—to influence something, usually used as a verb
effect—usually used as a noun meaning the result of something. Also, a sound effect.
Edgar Allen Poe reference
R A—AFFECT V—Verb E—Effect N—Noun
Fewer and Less
Use fewer for things that can be counted. Use less for bulk or quantity.
We got fewerthan a 50 inches of snow.
We had less snowfall than last year.
Loose
Lose
Loose (sounds like goose) means the opposite of tight.
Lose (sounds like views) is the opposite of win or find.
NAU’s opponent in Saturday’s game is likely to lose the football game.
His clothes were loose after he lost 50 pounds.
Continual
Continuous
Continual means to repeat on a somewhat regular basis.
Continuous means uninterrupted or unceasing, like the ticking of a clock.
Continual means to repeat on a somewhat regular basis.
Continuous means uninterrupted or unceasing, like the ticking of a clock.
Beside – Next to.
Besides –in addition to.
Number
Amount
Number—If you can count it
Amount—If you cannot count it
Number
Amount
The number of students is surprising.
The amount of rain is tremendous.
imply
infer
Imply—To suggest something indirectly
Infer—Reach a conclusion or make a decision based on available information.
If smoke is present, we may infer that a fire is burning.
Your rude comments seem to imply I do not know how to operate this car.
Lay
Lie
Lie means to recline.
A person or animal can choose to lie on something.
Lay means to place. Lay always
has a direct object.
Before Iliedown for a nap,
Ilaymy phone on the table.
Adverse
Averse
Adverse –unfavorable or hostile.
Averse- Being opposed or having a distaste for.
Adverse weather required all the city’s street plows.
The mayor said she is averse to deficit spending.
Disinterested
Uninterested
Disinterested describes a person who is impartial (has not taken a side, unbiased.)
Uninterested describes a person who is bored.
A jury should be composed ofdisinterestedindividuals.The econ major wasuninterestedin syntax.
Emerge Immerge
Emerge—to come forth or rise out of
Immerge—plunge into or sink into.
The sun finally emerged from behind the clouds.
He immerged himself in the ocean after the eight-hour drive.
Proceed
Precede
Precede means to go before.
Proceed means to go on or to continue.Josh was preceded in death by his mother.
The instructor waited for the students’ return before she would proceed with the lecture.
For exam 2
Dual Duel
Dual—Having two parts
Duel —conflict between two entities
The associates couldn’t agree so decided to duel it out after the meeting.
She is enrolled in a dual-degree program and will graduate from both NAU and Chongqing University.
The dual benefits of MGT350W are improved professional writing skills and networking practice.
Historically, a duel was a deadly contest with the intention of protecting a person’s honor.
Hoard
Horde
Hoard—to store, a secret stockpile
Horde—a large group
After the coronavirus pandemic, Jackson continued to hoard toilet paper, fearing he might one day run out.
Melanie sought help for her mother who has a tendency to hoard and lives in an unsafe house because it is filled with too many items.
The horde of locals seeking the two-for-one special overwhelmed the restaurant staff.
A horde of bees swarmed guests at the barbeque.
Disparate Desperate
Disparate-Markedly distinct
Desperate—Involving hopelessness
Economics and finance are disparate majors with very little overlap.
For your resume, avoid combining disparate activities in one bullet point.
John and Janie seemed like a disparate couple because she liked to socialize and he preferred to spend time privately.
I’m desperate and need help completing the report.
Alumnus
Alumna
Alumni
Alumnae
Alumnus-single male
Alumna-single female
Alumni-group of male or male/female
Alumnae-a group of females Graduate or a former student
Appraise
Apprise
Appraise—Determine the value of
Apprise—To notify or inform
The realtor was adept as appraising property values.
Apprise—My job is to apprise the boss of personnel changes
Capitol Capital
Capitol—The building that serves as the seat of government.
Capital— A city serving as a seat of government. Also, an amount of money or property. Principal.
Our nation’s capital is Washington D.C.
I visited Capitol Hill for my first time.
In Arizona, the capital is Phoenix and the capitol building has a copper roof.
We need capital to start the business.
Apart A part
Apart—separation between two or more things
A part — a portion of a whole
(A is an article and part is a noun.)
I’m a part of this university.
I’m sad when we’re apart.
Apart from the party incident, we have been social distancing.
The siblings were born two years apart.
The two classes are a part of her course of study.
Council
Counsel
Council—A group of people elected or appointed to serve in a group (Legislative or administrative)
Counsel—To advise
Her goal was to be elected to the Long Beach City Council.
Calm, balanced counsel (advice) is needed before choosing the best job offer.
Will the counsel for the defendant please stand?
I should have listened to her counsel.
The student council voted in the new user fee.
Allusion
Illusion
illusion is a distortion of the senses, a misconception or a false impression. An allusion is an indirect reference.
A statement that refers to something without mentioning it directly.
He makes vague allusions to Harry Potter being his son. Mirrors give the room an illusion of depth. A mirage is an optical illusion. He resents any allusion to his baldness. The speech’s allusions to the president’s actions were subtle but clear.
Formally
Formerly
Formally—In a formal manner
Formerly —In the past
She formally accepted the job when signing the contract.
They knew they would get married in the future, but she formally popped the question on their Grand Canyon hike.
The man was formerly known as Sue.
He was known formerly as the vice president.
Formerly he had feared death; now he was at peace.
Idol
Idle
Idyll
Idol- a person or thing that is admired or greatly revered
Idle-avoiding work, lazy (adjective) Spend time doing nothing (verb) Not engaged in a gear (as in a motor)
Idyll— an extremely happy, peaceful, or picturesque episode or scene, typically an idealized or unsustainable one.
I consider my father my idol because of all he sacrificed for my future.
In modern Africa we find a lion-idol among the Balonda.
Thousands of workers have been idled by the strike.
While it is uncomfortable to remain idle, it the doctor’s orders.
He is idle.
The weekend had been an idyll of sorts, not real life, and she knew her life was about to change.
One day I will live the idyll after achieving my career goals.
Miner
Minor
Miner—a person working in a mine
Minor —a lesser item an underage person
The Arizona miner was familiar with copper.
They had a minor accident.
The minor was charged with illegal consumption.
I’ll finish the minor tasks before starting the report.
Device
Devise
Device—Invention or mechanism
Devise —To design or arrange
She had her device within reach.
The team devised a plan to work remotely.
I plan to devise a system for better organization.
The device malfunctioned regularly.
The app allows me to devise my own playlists.
Stationary
Stationery
Stationary—immovable
Stationery — writing material
They rode stationary bikes in spin class.
Writing thank you notes on quality stationery is better than plain paper.
The company stationery is on a thick stock and appears classy.
Our operations are stationary during the pandemic.
Snakes are the most stationary of vertebrates.
She selected the most unique stationery for the wedding invitations
Populous
Populace
Populace —the masses; population of a place (noun)
Populous—Densely populated (adj)
Social distancing by the populace reduced fatalities during the outbreak.
Los Angeles is California’s most populous city.
The region is the most populous mining center in the U.S.
After the city became more populous in 1990, the council raised taxes to support expanded infrastructure.
Next month, the populace will elect a president
For exam 2 (Chapter 13, 14, 5, 6)
chapter 13 Flashcard
Job boards
Definition:
An online employment site that provides job listings and job-search information.
applicant tracking systems (ATS)
Definition:
Software that helps organizations automatically post job openings, screen résumés, rank candidates, and generate interview requests.
career paths
Definition:
The steps taken as a job candidate moves from entry-level positions to higher positions in a particular field or profession.
internship
Definition:
An opportunity for students to gain practical experience in a supervised work environment, with or without pay.
networking
Definition:
The process of developing a list of person-to-person contacts during a job search.
hidden job market
Definition:
Those jobs that are not advertised or listed.
a group of terms definition
Niche websites
Definition:
A site that lists jobs in specialized fields or for individuals with special backgrounds or needs.
open job market
Definition:
Jobs that are advertised or listed.
branding
Definition:
The process of developing a distinctive image that reveals a candidate’s talents; may include creating a tagline and an elevator pitch.
tagline
Definition:
A short description of something that distinguishes the candidate (e.g., Working harder, working smarter).
customized résumé
Definition:
A résumé that is tailored to fit each company and position.
summary of qualifications
Definition:
A bulleted list at the top of your résumé that lists the candidate’s most impressive qualifications.
chronological résumé
Definition:
A résumé that lists work history job by job, starting with the most recent position.
functional résumé
Definition:
A résumé that focuses attention on a candidate’s skills rather than on past employment; also called a skills résumé.
Career Objective
Definition:
A brief statement on a résumé that summarizes the applicant’s career goal.
keywords
Definition:
Words that a résumé tracking system may include to describe the skills, traits, tasks, and job titles that an employer wants; words that might appear in job descriptions.
action verbs
Definition:
Verbs in the active voice that can make your résumé more forceful and persuasive.
e-portfolio
Definition:
A collection of digitized materials that provides viewers with a snapshot of a candidate’s performance, talents, and accomplishments; can be navigated with the help of menus like a personal website.
Video résumés
Definition:
A résumé prepared as a professional-grade video for posting to YouTube or for sending directly to a potential employer.
plain-text résumé
Definition:
An electronic version of a résumé that is saved with .txt file type; suitable for e-mailing or pasting into online résumé bank submission forms.
cover letters
Definition:
A letter of application used to (a) introduce a résumé, (b) highlight the candidate’s strengths in terms of benefits to the employer, and (c) gain an interview; may be solicited or unsolicited.
solicited cover letter
Definition:
A letter written in response to an announced employment position.
Blind job postings
Definition:
A job posting that does not include the employer’s name.
Elevator pitch
Definition:
A memorized 60-second (or shorter) speech that candidates use to explain who they are, what they want, and problems they can solve.
Introspection
Definition:
The act of self-analysis that helps job candidates explore what they like or dislike so that they can make better employment decisions.
Print-based résumé
Definition:
A traditional hard-copy résumé that has been attractively formatted to maximize readability; also called a presentation résumé.
Professional references
Definition:
A list of the names and contact information for instructors, current employer, previous employers, colleagues, and subordinates who are willing to answer inquiries regarding a candidate’s qualifications for employment.
Unsolicited cover letter
Definition:
A letter prospecting for a job when no opening is known.
Chapter 13 practic
Which of the following statements about today’s job market and job search is most accurate?
a. Today's employment process emphasizes the needs of the applicant. b. Technology has become an integral part of the job-search process. c. Employees can expect to remain in the same job throughout their careers. d. Most résumés are first read by screening committees.
a. Today’s employment process emphasizes the needs of the applicant.
Incorrect. In previous years, the emphasis was on what the applicant wanted. However, in today’s job market, employers are most interested in how a candidate will add value to their organization. Additionally, technology has become an integral part of the job-search and hiring processes.
The first step in the employment process is to __________.
a. write a customized and persuasive résumé b. purchase a professional interview suit c. contact your references d. analyze your interests and goals and evaluate your qualifications
d. analyze your interests and goals and evaluate your qualifications
The employment process begins with introspection. This means looking inside yourself to analyze your interests and goals and to evaluate your qualifications so that you can make good employment choices.
The best method for finding a job in today’s competitive job market is through __________.
a. the Web b. classified ads c. networking d. an internship
c. networking
Although the Web provides some job leads, person-to-person networking remains the No. 1 tool for finding a position.
Samantha wants to begin searching for a job using the Web. The best source for her online search will probably be __________.
a. a mobile app such as Indeed Job Search or Job Aware b. a large job board such as Monster c. a niche site that relates to her specific degree d. a company's website
d. a company’s website
Probably the best way to find a job online is at a company’s own website.
The No. 1 social media site for job searching and recruiting is __________.
a. Twitter b. Facebook c. Google+ d. LinkedIn
Although Facebook, Twitter, and Google+ may help you find some jobs, the best social media site to use in the job-search process is LinkedIn. This site allows you to begin your professional networking and lets recruiters know of your talents.
d. LinkedIn
An important part of the job-search process is developing a personal brand. Personal branding involves _________.
a. deciding what makes you special and desirable in the job market b. answering interview questions using success stories c. writing a persuasive résumé d. getting a new tattoo that reveals your uniqueness
deciding what makes you special and desirable in the job market
Personal branding involves deciding what makes you special and desirable in the job market so that you can emphasize these qualities on a résumé, during an interview, or in professional networking opportunities.
Brooke worked 15 years as a graphic artist, but she lost her job due to downsizing within her company. She must now write a résumé to begin her search for a new job. What résumé style would be best for her to use?
a. Chronological résumé b. Functional résumé c. Video résumé d. Infographic résumé
Chronological résumé
Chronological résumés work well for candidates who have experience in their field of employment and for those who show steady career growth. However, they are less appropriate for people who have changed jobs frequently or who have gaps in their employment records.
What is the best advice for creating the main heading section of your résumé?
a. Include an eye-catching e-mail address such as imyourman@gmail.com. b. Avoid bolding or italicizing your name. c. Place your name as the first line of the main heading. d. Include your current work e-mail address so that you can check it frequently.
the first line of a résumé should always be your name. If you want to add a professional look, add your middle initial. You should also format your name so that it stands out on the page.
c. Place your name as the first line of the main heading.
What is the best advice when writing a career objective for a résumé?
a. Avoid the words entry-level, which can downplay your talents. b. Make the objective general so that you can be considered for multiple positions. c. Use complete sentences and the pronoun I. d. Focus on your needs so that employers will know your expectations.
a. Avoid the words entry-level, which can downplay your talents.
You should avoid the words entry-level, which emphasize lack of experience or show poor self-confidence. Other good tips include avoiding complete sentences and the pronoun I, focusing on the employer’s needs rather than your own, and being specific.
Which of the following statements would be most impressive within a summary of qualifications section on a résumé?
a. Processed an average of 24 tax forms daily with 100 percent accuracy b. Familiar with corporate and individual tax returns c. Enjoy working with others d. Knowledgeable in a variety of income tax software packages
a. Processed an average of 24 tax forms daily with 100 percent accuracy
A summary of qualifications section on a résumé is a bulleted list near the top of the résumé that identifies and quantities an individual’s specific accomplishments and qualifications. The only statement that is specific and quantifies an accomplishment is Processed an average of 24 tax forms daily with 100 percent accuracy.
In the education section of your résumé, you should __________.
a. include both high school and college information b. include relevant seminars attended and workshops completed c. avoid including your GPA to save valuable space d. list all college courses that you have taken to give the employer a complete picture of your extensive background
b. include relevant seminars attended and workshops completed
In the education section, you should include relevant courses, certificates earned, seminars attended, workshops completed, and honors earned.
Which of the following will maximize the hits your résumé receives from an applicant tracking system?
a. Use accurate, specific names of schools, degrees, products, job titles, and companies. b. Include as many abbreviations and acronyms as possible. c. Avoid descriptions of interpersonal traits or aptitudes. d. Describe your experience, education, and qualifications in general terms.
a. Use accurate, specific names of schools, degrees, products, job titles, and companies.
Using accurate, specific names of your schools, degrees, jobs, and employers will produce the most hits.
An e-portfolio is __________.
a. a collection of digitized materials that gives a snapshot of the candidate's qualifications b. the name given to résumés posted on job-search websites such as Monster.com c. an electronic copy of your résumé recorded on a CD or flash drive d. the addition of work samples and personal information sent as an attachment to an embedded résumé
a. a collection of digitized materials that gives a snapshot of the candidate’s qualifications
An e-portfolio is a collection of digital files that can be navigated with the help of menus and hyperlinks to showcase a candidate’s performance, talents, and accomplishments.
A cover message should always __________.
a. emphasize reader benefits b. state your salary requirements c. give a complete overview of your education and work experience d. explain to the reader why you really need a job
a. emphasize reader benefits
A cover message should always stress reader benefits. Therefore, as an applicant, you should describe your strong points in relation to the needs of the employer
Which of the following is the best closing sentence for a cover message?
a. I will be available for an interview on Tuesday, March 11, at 10 a.m. b. Please call me any time at your earliest convenience. c. I hope to hear from you soon. d. To add to your team a well-trained, knowledgeable accountant with proven analytical and communication skills, call me at (555) 555-1234 to arrange an interview.
d. To add to your team a well-trained, knowledgeable accountant with proven analytical and communication skills, call me at (555) 555-1234 to arrange an interview.
This is the best closing because it reviews the applicant’s strongest skills, makes it easy for the reader to contact the individual, and avoids weak, vague, or presumptuous language.
The first step in the job-search process is writing your résumé.
a. True
b. False
b. False
Although it’s natural to think that the first step in finding a job is writing a résumé, the job search begins by analyzing your interests and goals and evaluating your qualifications to make good employment choices.
When posting your résumé online, always use reputable, well-known sites.
a. True
b. False
a. True
When posting your résumé online, use only reputable, well-known sites; don’t divulge personal data; set up a separate e-mail account for the job search; post information privately; remove all posted résumés after the job search is complete; don’t reveal your references without permission; and don’t respond to “blind” job postings.
Job seekers should avoid using social media sites to network and to search for employment opportunities.
a. True
b. False
b. False
As digital technology continues to change our lives, successful job candidates have learned the value of using social media to receive job alerts, expand personal contacts, research companies, get recommendations, and allow companies to find them.
You should prepare a tailored résumé for every position you seek.
a. True
b. False
a. True
Because the competition is so stiff in today’s job market, you cannot get by with a generic, all-purpose résumé. Therefore, you must prepare a tailored, customized résumé for each company and position if you want to stand out from the crowd.
The most popular résumé style with recruiters is the chronological résumé.
a. True
b. False
T
The most popular résumé style with recruiters is the chronological résumé because it quickly reveals a candidate’s education and experience.
You should always limit the length of your résumé to one page.
a. True
b. False
F
You should make your résumé as long as needed to sell your skills. Recruiters who are serious about candidates often prefer a full picture with the kind of details that can be provided in a longer résumé.
You should include your references on your résumé because it adds credibility to your application materials.
a. True
b. False
F
Listing references directly on a résumé takes up valuable space. Moreover, references are not normally instrumental in securing an interview. Therefore, prepare a separate list of three to five individuals who would be willing to answer inquiries regarding your qualifications.
Distorting facts on a résumé is acceptable in today’s competitive job market.
a. True
b. False
F
Although self-promotion is an inherent element in all résumés, distorting facts on a résumé is unethical and illegal.
Video and infographic résumés are suitable for all individuals and professions.
a. True
b. False
F
Although the use of video and infographic résumés has expanded, such résumés may not be suitable for all individuals, employers, or professions. Therefore, before you commit time and energy to developing these types of résumés, decide whether they are appropriate for your career field.
Smart applicants use the same cover message for every job for which they apply.
a. True
b. False
F
The biggest mistake that job seekers make when writing cover messages is being too generic by using the same message for every job opening. Cover messages should be personalized and customized for every position.
Chapter 14
the group of terms definitions
Screening interviews
Definition:
An interview used to screen candidates to eliminate those who do not meet minimum requirements; may be done in person during job fairs or on college campuses, by telephone, or by computer.
sequential interview
Definition:
An interview that allows a candidate to meet individually with two or more interviewers over the course of several hours or days.
Hiring/placement interview
Definition:
An interview conducted with the most promising candidates.
Panel interviews
Definition:
An interview conducted by a team of two or more people who will be the candidate’s supervisors and colleagues.
Empty words
Definition:
Verbal pauses such as um, uh, like, and basically that detract from an interview and may suggest that a candidate is unprepared.
Follow-up message
Definition:
A brief e-mail message sent to an interviewer if the candidate doesn’t hear anything within five days or at a specified time.
success stories
Definition:
Stories explaining specific examples of the candidate’s education and work-related experience that demonstrate to a potential employer the candidate’s qualifications and achievements.
Two-way video interviewing
Definition:
An interview typically conducted through video chat that enables the hiring company to better assess a candidate’s communication skills, body language, and personality than a one-way video interview.
Resignation letter
Definition:
A letter to a supervisor announcing the decision to leave a position.
Digital dirt
Definition:
Information available online that can hurt a candidate’s chances during the employment search process.
STAR technique
Definition:
An abbreviation that stands for Situation Task Action Results, which is a storytelling technique used when responding to behavioral or situational interview questions.
One-on-one interview
Definition:
An interview in which the candidate discusses with a company representative the job and the candidate’s qualifications.
rejection follow-up message
Definition:
A brief message sent after being rejected for a job
Situational question
Definition:
A question that helps employers test the candidate’s thought processes and logical thinking; interviewers describe a hypothetical situation and ask how it would be handled.
Group interviews
Definition:
An interview during which an organization interviews several candidates for the same position at the same time.
illegal question
Definition:
An interview question that violates federal laws prohibiting discrimination.
Follow-up call
Definition:
A telephone call made to an interviewer if the candidate doesn’t receive a response within five days or at a specified time.
Interview follow-up message
Definition:
A brief message of thanks sent after an interview; also called a thank-you message.
Recommendation letter
Definition:
A letter written by a reference that discusses a job candidate’s qualifications for a position.
application form
Definition:
A form that some organizations require job applicants to fill out instead of submitting résumés.
One-way video interview
Definition:
An asynchronous video interview in which a candidate responds to pre-scripted questions prepared by the hiring organization.
Behavioral question
Definition:
An interview question that asks an applicant to describe past behavior in order to determine whether the candidate is suitable for a position; usually begins with something like Tell me about a time when…
Job rejection message
Definition:
A message that rejects a job offer.
Reference request message
Definition:
A message asking permission to use someone as a reference for employment purposes.
Job acceptance message
Definition:
A message that confirms the details of the job offer and that confirms a candidate’s acceptance.
Online interview
Definition:
An interview that takes place online using technology such as webcams, Skype, and videoconferencing software.
Résumé follow-up message
Definition:
A message sent after a candidate’s résumé generates no response within a reasonable time.
chapter 14 practice
As a job applicant, you should view an interview as an opportunity to convince the employer of your potential, expand on the information in your résumé, and __________.
a. demonstrate that you will someday be CEO of the company b. make certain that this company employs workers your age c. learn more about the job and the company d. determine whether this company has substantial employee benefits
c. learn more about the job and the company
A job interview is an opportunity for you to expand on the information in your résumé, to find out more about the job and whether it suits your career goals, and to learn more about the job and the company.
What is the most common type of hiring or placement interview?
a. Video interview b. Group interview c. One-on-one interview d. Sequential interview
c. One-on-one interview
The most common type of hiring or placement interview is the one-on-one interview. In this type of interview, an applicant sits down with a company representative to talk about the job and the applicant’s qualifications.
What type of hiring or placement interview is typically conducted by people who will be your supervisors and colleagues and who take turns asking questions?
a. One-on-one interview b. Sequential interview c. Panel interview d. Stress interview
c. Panel interview
Panel interviews are typically conducted by people who will be your supervisors and colleagues. Usually seated around a table, interviewers take turns asking questions.
__________ are specific examples of your educational and work-related experience that demonstrate your accomplishments and achievements.
a. Job descriptions b. Behavioral questions c. Career objectives d. Success stories
d. Success stories
To feel confident and to sell yourself, prepare and practice success stories, which are specific examples of your educational and work-related experience that demonstrate your accomplishments and achievements.
One of the most important steps in performing well in an interview is __________.
a. purchasing a professional interview suit b. putting together a list of references c. updating your Facebook status d. researching the prospective employer
d. researching the prospective employer
One of the most important steps in effective interviewing is gathering detailed information about a prospective employer. Recruiters are impressed by candidates who have done their homework.
What is the best advice to follow when arriving at an interview?
a. Wait for the interviewer to initiate a handshake. b. Be polite and courteous to everyone you meet. c. Arrive at your interview at least 30 minutes before your scheduled time to show your enthusiasm for the job. d. After introductions, sit down immediately to demonstrate your seriousness about the interview.
b. Be polite and courteous to everyone you meet.
When you arrive at an interview, be courteous and congenial to everyone because you will be judged not only by the interviewer but also by everyone who sees you. You should also arrive five or ten minutes early, initiate a handshake, and wait for the interviewer to offer you a chair.
If an interviewer says Tell me about yourself, you should __________.
a. give a brief history of yourself, beginning with where and when you were born b. elaborate on all jobs that you have held and include personal or humorous references to demonstrate your wit and personality c. summarize relevant educational, professional, and business-related strengths in one or two minutes d. identify your major weakness and describe how you are correcting it
c. summarize relevant educational, professional, and business-related strengths in one or two minutes
Do not discuss all previous positions that you have held or include personal or humorous references. Instead, you should summarize relevant educational, professional, and business-related strengths in one or two minutes using success stories.
What is the best response to the interview question Why do you want to work for us?
a. I heard that you offer excellent benefits and an amazing pay scale. b. Your company has a good reputation. c. Your market share and your commitment to continued growth are impressive, and I would like to be part of the team that helps you achieve your goals. d. I'm broke and I should begin paying off my college loans.
c. Your market share and your commitment to continued growth are impressive, and I would like to be part of the team that helps you achieve your goals.
This answer is focused on the company and shows that you did your research.
An interviewer asks you the following question: You notice that the subordinates in your department are disgruntled with your colleague who is their supervisor, and, as a result, their productivity is faltering. What would you do? This is an example of a __________ interview question.
a. behavioral b. brain teaser c. stress d. situational
d. situational
This is a situational question. When employers ask situational questions, they describe a hypothetical situation and ask how you would handle it.
Which of the following is an inappropriate and potentially illegal interview question?
a. Are you able to work weekends and holidays? b. Have you ever worked under another name? c. What do you like to do in your spare time? d. Are you a U.S. citizen?
Are you a U.S. citizen
Select the best statement to include in an interview thank-you message.
a. Talking with you on Tuesday, October 25, about the marketing associate position was both informative and interesting. b. Thank you for taking the time to interview me. c. I really hope to hear from you soon because I am very interested in the position. d. Thx for the intrvw!
Talking with you on Tuesday, October 25, about the marketing associate position was both informative and interesting.
This statement is effective because it is confident and mentions the interview date and the specific job title.
After writing a follow-up letter to thank your interviewer, your next step should be __________.
a. alerting your references that they may be contacted by the employer b. calling the organization's human resources department to learn more about your competitors who also interviewed for the open position c. waiting at least one month for a call of acceptance or rejection d. sending a small gift to the receptionist to show your sincere appreciation
a. alerting your references that they may be contacted by the employer
Once you’ve thanked the interviewer, you should alert your references that the employer may contact them. Sending gifts, calling the human resources department to learn about the other applicants, and waiting one month to hear from the organization are not recommended.
Select the best statement to include in an interview follow-up message.
a. I really need this job, so please let me know if you need additional information. b. Have you made a decision yet? c. I am inquiring about the status of the account representative position. d. I haven't received any information about the account representative position that I interviewed for three weeks ago.
This statement sounds desperate and doesn’t mention the position. The best statement is I am inquiring about the status of the account representative position because it mentions the position and is professional and courteous without sounding desperate, angry, frustrated, or intrusive.
c. I am inquiring about the status of the account representative position.
What is the best advice when completing a job application form?
a. Write Open or Anything when identifying the position desired. b. Leave sections blank that do not apply. c. When explaining the reasons for leaving previous positions, be honest by recording answers such as Fired, Quit, or Personal Reasons. d. Print responses using blue or black ink.
d. Print responses using blue or black ink.
Sending an application or résumé follow-up message __________.
a. demonstrates your serious interest in the position b. should be done immediately following your interview c. is discouraged because it makes you appear desperate d. is necessary only when applying for management positio
a. demonstrates your serious interest in the position
You should send an application or résumé follow-up message because it can jog the memory of the personnel officer, demonstrate your serious interest, and allow you to emphasize your qualifications or add new information.
Most screening interviews take place on the telephone or by video.
a. True
b. False
T
Although some screening interviews are conducted during job fairs or on college campuses, many take place on the telephone or by video. Even though a screening interview may be a short conversation, don’t treat it casually. If you don’t perform well, it may be your last interview with that organization.
Group interviews are often conducted to evaluate leadership skills and communication styles.
a. True
b. False
T
Group interviews occur when a company interviews several candidates for the same position at the same time
When an employer calls you to arrange an interview, avoid taking notes during the phone call to stay focused on the conversation.
F
You should take good notes during, not after, the phone conversation. Record directions, names, dates, and times before the call has ended.
ery few of today’s companies screen applicants using the Internet; instead, they prefer to investigate potential employees using private agencies.
a. True
b. False
F
Many companies now use tools such as Google and social networking sites to screen applicants. Check out your online presence to make sure everything posted about you online is professional and positive.
During an interview you should hold a direct eye gaze with your interviewer(s).
a. True
b. False
A direct eye gaze, at least in North America, suggests interest and trustworthiness. Therefore, practice appropriate eye contact during an interview.
When answering questions during an interview, you should reveal some weaknesses to make you look human.
a. True
b. False
F
Stay focused on your strengths and on the skills and traits that employers seek. Avoid revealing weaknesses, even if you think they may make you look human. You won’t be hired for your weaknesses, only for your strengths.
You’ve just been asked the following question: Describe a time when you worked successfully as part of a team. This is an example of a behavioral question.
a. True
b. False
T
Near the end of most interviews you will be asked whether you have any questions. The best response to this question is to say no to avoid sounding too eager.
a. True
b. False
F
ollowing a job interview, you should wait at least one week to send a thank-you message so that you don’t come across as too desperate or eager.
a. True
b. False
F
After a job interview, you should always send a thank-you message to set you apart from other applicants. These messages are most effective when they are sent immediately after an interview and when they are sent to each person who interviewed you.
Because you will likely accept a position over the phone, you do not need to write an acceptance message.
a. True
b. False
F
Although you will likely accept a position over the phone, it is still a good idea to follow up with an acceptance e-mail or letter to confirm the details and to formalize the acceptance.
Chapter 5
the group of terms definitions
e-mail
Definition:
A mainstay of business communication for messages transmitted within organization as well as with customers and suppliers.
podcasts
Definition:
A digital media file that is distributed over the Internet and downloaded on portable media players, personal computers, and other devices; may also be called webcasting with audio content or vcasting with video content.
wikis
Definition:
A Web-based tool that employs easy-to-use collaborative software allowing multiple users collectively to create, access, and modify documents.
subject line
Definition:
Probably the most important part of an e-mail message or memo; summarizes the central idea and provides quick identification for reading or filing.
down-editing
Definition:
A skillful e-mail technique for inserting responses into parts of an incoming message.
interoffice memorandum
Definition:
A paper-based internal communication channel used primarily to convey confidential information, emphasize ideas, deliver lengthy documents, or lend importance to a message.
Instant messaging (IM) Definition: A communication tool that allows people to use the Internet or an internal intranet to “chat” in real time by exchanging brief text-based messages.
Text messaging (or texting) Definition: A communication tool used to exchange brief messages in real time, usually delivered by smartphone.
SMS
Definition:
Abbreviation for short message service; a service supplied by cell phone service providers that allows texting.
presence functionality
Definition:
A benefit of instant and text messaging that enables coworkers to locate each other online, thus avoiding wild goose chases hunting someone who is out of the office.
phishing
Definition:
The fraudulent use of email to persuade recipients to disclose personal information.
malware
Definition:
Malicious software designed to disrupt the operation of a network or computer.
spim
Definition:
Spam (unsolicited advertisements) sent via instant messaging.
netiquette
Definition:
Rules of etiquette for polite interaction on the Internet.
influencers
Definition:
Well-connected bloggers who boast large audiences.
TED talks
Definition:
Thought-provoking podcasts on topics in technology, entertainment, and design (TED); delivered by a mix of entrepreneurs, scientists, and other opinion leaders.
crowdsourcing
Definition:
The practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.
blog
Definition:
A website with journal entries usually written by one person with comments added by others.
engagement
Definition:
Relationships and interactions between companies and customers thought to be created through blogging and online networking resulting in goodwill and brand loyalty.
viral marketing
Definition:
The rapid spread of messages online, much like infectious diseases that pass from person to person.
cloud computing
Definition:
Storing and accessing information and software applications in remote network clusters, or “clouds”
Texting etiquette
Definition:
Guidelines for appropriate use of texting including addressing, introducing, timing, responding, and expressing.
VoIP
Definition:
Abbreviation for Voice over Internet protocol.
Web 2.0
Definition:
A dynamic, hyperconnected Web environment in which users are empowered to create content, review products, and edit and share information.
An e-mail message would be most appropriate to__________.
a. send a disciplinary notice to an employee b. offer condolences to a colleague who had a death in the family c. schedule a meeting d. deliver a performance review to a subordinate
c. schedule a meeting
E-mail is appropriate for short, informal messages. However, it is not appropriate for messages requiring a “human” element or for critical work situations such as human resources annual reviews, discipline, or promotions.
Which of the following statements about memos is most accurate?
a. Memos are necessary for messages that require a permanent record. b. Memos are inappropriate for complex, lengthy messages. c. Memos are used more often than e-mail messages in today's workplace. d. Memos should be used to communicate with outside entities such as buyers, customers, and financial institutions.
a. Memos are necessary for messages that require a permanent record.
Although e-mail has largely replaced memos, memos are still necessary for complex, lengthy internal messages that are too long for e-mail, require a permanent record, demand formality, or inform employees who may not have access to e-mail. Within organizations, memos deliver changes in procedures, official instructions, and reports.
Because most e-mail messages and memos cover nonsensitive information, they should be written using a(n) __________ organizational pattern.
a. direct b. problem-solution c. indirect d. chronological
a. direct
Because most e-mail messages and memos contain nonsensitive information, they should be written directly, revealing the main idea immediately. This technique is called frontloading.
Which of the following statements about instant messaging and texting is most accurate?
a. Texting allows users to use the Internet to communicate in real time in a private chat room with one or more individuals. b. Some organizations forbid employees to use instant messaging and texting. c. Users of instant messaging and text messaging, unlike e-mail users, do not need to worry about fraudulent schemes, viruses, malware, or spam. d. Although popular among teens, instant messaging is rarely used by employees to conduct business.
b. Some organizations forbid employees to use instant messaging and texting.
More and more workers are sending texts and instant messages to stay connected with colleagues and customers. Despite the rise of these messages, some organizations forbid texting or instant messaging, fearing a loss of privileged information, hacking, viruses, malware, phishing schemes, and a decline in employee productivity.
What is the best advice for using instant messaging or texting on the job?
a. Make yourself available at all times. b. Learn about your organization's messaging policies c. Feel free to use instant messaging or texts to send sensitive information. d. Use jargon, slang, or abbreviations freely to save time.
b. Learn about your organization’s messaging policies
To be professional, learn about your organization’s messaging policies and follow them. In addition, make yourself unavailable when you must complete a project or meet a deadline, use proper grammar and spelling, and avoid sending confidential or sensitive information.
Brianna just started a new job that requires her to use texting to communicate with clients and coworkers. To display proper texting etiquette, Brianna should __________.
a. interrupt a face-to-face conversation with a coworker to send a quick text to a customer to demonstrate how responsive she is to her clients b. send multiple messages to coworkers if she does not receive an immediate response c. use texts to convey any kind of business news, including sad news and sensitive business matters d. avoid sending texts in public areas such as performance venues, restaurants, and meetings
d. avoid sending texts in public areas such as performance venues, restaurants, and meetings
To demonstrate texting etiquette, Brianna should avoid sending texts in public areas and during face-to-face conversations. She should also never use texting to convey sensitive information or send multiple messages to coworkers who don’t respond immediately.
News professionals, educators, and corporate trainers create digital audio or video files; receivers then download the files to view or hear the file contents. What are these digital audio or video files called?
a. Web forums b. Wikis c. Blogs d. Podcasts
d. Podcasts
Used by the news media, in education, and for corporate training, podcasts, not wikis, are digital audio or video files that users can download to their computers or smartphones for viewing or listening.
