Methods of communication Flashcards
what are the three methods of communication
Verbal Communication: This involves the use of words to convey a message. It includes spoken and written communication. Effective verbal communication requires clarity, conciseness, and coherence.
Non-Verbal Communication: This includes body language, facial expressions, gestures, posture, and eye contact. Non-verbal cues can reinforce or contradict what is being said verbally.
Building Rapport: This is about creating a connection and trust with others
What’s matching and mirroring
Subtly imitating the other person’s body language, tone of voice, and energy level to create a sense of familiarity and comfort
Explain Levels of Listening
Internal Listening: Focusing on your own thoughts and feelings.
Focused Listening: Paying attention to the speaker, but still with some internal dialogue.
Global Listening: Fully engaging with the speaker, understanding both verbal and non-verbal cues, and being empathetic.
What are the Theories of Relationship Management
Transactional Analysis: This theory, developed by Eric Berne, involves understanding interactions based on three ego states: Parent, Adult, and Child. It helps in analyzing communication patterns and improving interpersonal relationships.
Power Dynamics: This involves understanding the influence and authority within relationships. Recognizing power dynamics can help in managing conflicts and negotiations effectively.
Stakeholder Management Theories: These theories focus on identifying and managing the needs and expectations of stakeholders in a project or organization. Key aspects include stakeholder analysis, engagement strategies, and communication plans.
Transactional Analysis Ego states are
Parent: This state contains the attitudes and behaviors incorporated from external sources, primarily parents. It can be nurturing or critical.
Adult: This state is rational and objective, dealing with the here and now. It processes information and makes decisions based on reality.
Child: This state is the repository of feelings, impulses, and behaviors from childhood. It can be free and spontaneous or adapted to conform to parental expectations.
