Methods of Communication

Question 1

verbal communication

Answer 1

communication via the use of spoken words (meetings, interviews, appraisals)

Question 2

written communication

Answer 2

use of written words which provides a permanent record of the message for future reference (letters, memorandum, reports, notices, executive summaries, abstract, research proposals)

Question 3

visual communication

Answer 3

use of visual stimuli to communicate information or ideas (charts, infographics, tables, photograph, diagrams, sign language, tables)

Question 4

non-verbal communication

Answer 4

any form of communication other than oral communication (email, video conference, mobile devices)

Question 5

barriers to communication

Answer 5

high costs, technological issues, jargon, geographical location, internal politics, poor presentation skill, language proficiency, miscommunication, negative aura, psychological hindrance (eyesight/hearing problems)

Question 6

consequences of poor communication

Answer 6

low morale where staff feel undervalued and out of touch, errors and mistakes due to employees not being told anything, lower productivity, marketing mistakes (high costs), lack of coordination and control