meal satisfaction

Question 1

outputs in foodservice systems model?

Answer 1

meals, customer and employee satisfaction, financial accountability

Question 2

techniques to assess customer satisfaction

Answer 2

walk-through audits, talking with guests, customer comment cards, exit interviews, mystery shopper reports, customer surveys, focus groups

Question 3

satisfaction w/ health care food services measured by

Answer 3

plate waste audit, meal rounds, comment cards

Question 4

what is plate waste audit?

Answer 4

express as % uneaten food for each menu item, randomly select trays from given meal, if >50% uneaten repeat study next time item served

Question 5

ways to ^ satisfaction?

Answer 5

publish menus in advance, offer daily specials at reduced price

Question 6

factors in employee satisfaction?

Answer 6

work situation, personality, values, social influence, job satisfaction

Question 7

accountability is:

Answer 7

measured by defining goals of department and having records in place for tracking achievement towards goals

Question 8

these should be kept for at least one year:

Answer 8

invoice of food purchases, staff education / training records, nutrition/food service audits, menu and menu substitutions