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Dynamics 365 > MB2-715 Dynamics 365 customer engagement Online Deployment > Flashcards

MB2-715 Dynamics 365 customer engagement Online Deployment Flashcards

81071: Deployment for customer engagement in Microsoft Dynamics 365

1
Q

Which of the following is not supported for Dynamics 365 when using Windows 10 or later?

Answers:

Edge

Internet Explorer 11

Chrome

Internet Explorer 10

A

Answers:

Edge

Internet Explorer 11

Chrome

  • Internet Explorer 10

Explanation: IE 10 is not supported but the other browsers listed are supported.
Reference: Accessing Dynamics 365, Windows OS: Web Browser Requirements

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2
Q

Which of the following license types includes access to Online / On Premise dual use rights?

Answers:

Enterprise Edition

Business Edition

Sandbox instance

Production instance

A

Answers:

  • Enterprise Edition

Business Edition

Sandbox instance

Production instance

Explanation: The Enterprise edition license includes dual use rights for online and on-premise. The Business edition is online only. Sandbox instance and Production instance are not valid license types.
Reference: Licensing Details

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3
Q

How much storage is included with all Dynamics 365 Online production subscriptions?

Answers:

1GB

10GB

50GB

Unlimited

A

Answers:

1GB

  • 10GB

50GB

Unlimited

Explanation: All subscriptions include 10GB. Additional storage is available for purchase of depending amount of users.
Reference: Licensing Plans

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4
Q

You add a user to Office 365 with the Service Administrator role. The user can access Dynamics 365 Online but cannot view sales records. What actions should you take?

Answers:

Change the access type on the user record in Dynamics 365 to Read/Write

Assign the user a Dynamics 365 license

Assign the user at least one security role

Make the user an Office 365 Global Administrator

A

Answers:

Change the access type on the user record in Dynamics 365 to Read/Write

  • Assign the user a Dynamics 365 license
  • Assign the user at least one security role

Make the user an Office 365 Global Administrator

Explanation: Users with the Service Administrator role are not added to Dynamics 365 until assigned a license. Then a security role must be added. Adding a security role or a license by itself is not sufficient.
Reference: Microsoft Online Services administrator roles

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5
Q

You have a Dynamics 365 Online subscription with 10 user subscription licenses. In Dynamics 365 there are 10 users of which one is disabled. You need to add a new member of staff to Dynamics 365. What should you do first?

Answers:

Create the user in CRM

Delete the disabled user in CRM

Purchase a user subscription license

Create the user in the Office 365 Administration Center

A

Answers:

Create the user in CRM

Delete the disabled user in CRM

Purchase a user subscription license

  • Create the user in the Office 365 Administration Center

Explanation: Users cannot be created or deleted in Dynamics 365. There is no need to purchase a license because one is available. The user must be first created in the Office 365 Administration Center.
Reference: Manage Users

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6
Q

How many non-interactive users can be created for an instance of Dynamics 365 Online?

Answers:

One

Five

Ten

Twenty-five

A

Answers:

One

  • Five

Ten

Twenty-five

Explanation: Only five users can marked as non-interactive
Reference: Non-interactive users

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7
Q

Which of the following actions cannot be performed on a production instance?

Answers:

Switch type

Full Copy

Minimal Copy

Reset

A

Answers:

Switch type

Full Copy

Minimal Copy

  • Reset

Explanation: Resetting an instance can only be performed on sandbox instances
Reference: Administer instances

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8
Q

At what level does the storage limit for Dynamics 365 Online apply?

Answers:

For each instance

For all instances in a tenant

One limit for all production instances and another for all non-production instances in a tenant

For all instances in a subscription

A

Answers:

For each instance

For all instances in a tenant

One limit for all production instances and another for all non-production instances in a tenant

  • For all instances in a subscription

Explanation: The storage limit applies at the subscription level
Reference: Manage storage

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9
Q

What happens when an instance is placed in Administration Mode?

Answers:

The instance is unavailable to all users except the Deployment Administrator.

The instance is unavailable to all users except those with the Global Administrator role.

The instance is unavailable to all users except those with the Dynamics 365 System Administrator or System Customizer role.

The instance is unavailable to all users except those who are members of the Office 365 security group assigned to the instance.

A

Answers:

The instance is unavailable to all users except the Deployment Administrator.

The instance is unavailable to all users except those with the Global Administrator role.

  • The instance is unavailable to all users except those with the Dynamics 365 System Administrator or System Customizer role.

The instance is unavailable to all users except those who are members of the Office 365 security group assigned to the instance.

Placing an instance into Administration Mode immediately restricts access to any users who are not a Dynamics 365 System Administrator or System Customizer on that instance.

Reference: Instance Administration Tasks - Administration Mode

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10
Q

When are updates to Dynamics 365 Online applied?

Answers:

As soon as an administrator approves the update

After the administrator approves and schedules the update

As soon as the update is made available by Microsoft

One month after the update is made available by Microsoft

A

Answers:

As soon as an administrator approves the update

  • After the administrator approves and schedules the update

As soon as the update is made available by Microsoft

One month after the update is made available by Microsoft

Correct. Explanation: Customers must approve an update before it is applied.
Reference: Dynamics 365 Online update policy

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11
Q

You need to find out when an instance will be updated? What should you do?

Answers:

Log a support call with Microsoft

Look in the Settings area of the Dynamics 365 web application

Look in the Dynamics 365 Online Administration Center in Office 365

Look in the Office 365 Administration Center under Subscriptions

A

Answers:

Log a support call with Microsoft

Look in the Settings area of the Dynamics 365 web application

  • Look in the Dynamics 365 Online Administration Center in Office 365

Look in the Office 365 Administration Center under Subscriptions

Explanation: Updates are managed in the Dynamics 365 Online Administration Center in Office 365
Reference: Approve update to Dynamics 365 Online

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12
Q

Which of the following services is required to use OneNote integration with Dynamics 365 Online?

Answers:

Yammer

SharePoint

Exchange

Office 365 Groups

A

Answers:

Yammer

  • SharePoint

Exchange

Office 365 Groups

Explanation: OneNote documents are stored in SharePoint.
Reference: OneNote

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13
Q

Which of the following features allow you track emails in Dynamics 365 on any mail app on any device?

Answers:

Server-Side Synchronization

Folder Level Tracking

Email Router

Forward Mailbox

A

Answers:

Server-Side Synchronization

  • Folder Level Tracking

Email Router

Forward Mailbox

Explanation: Marketing, private social network and document management are not features of Parature
Reference: Parature, Yammer and SharePoint

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14
Q

You have integrated Dynamics 365 with Office Groups. In Dynamics 365, where would you see Office Group conversations?

Answers:

In a dashboard component

On the form for a record

In the related items area for a record

In the Document Management area under Settings

A

Answers:

In a dashboard component

On the form for a record

  • In the related items area for a record

In the Document Management area under Settings

Explanation: Office Group conversations are tied to Dynamics 365 at the record level and are shown in the Related items area
Reference: Office Groups

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15
Q

Where are files uploaded to OneDrive for Business from within a Dynamics 365 record stored?

Answers:

In the Microsoft Dynamics CRM database

In the same SharePoint site as OneNote documents

In the same OneDrive for Business site for documents uploaded from within Office 365

In a sub-site of the same SharePoint site as OneNote documents

A

Answers:

In the Microsoft Dynamics CRM database

In the same SharePoint site as OneNote documents

  • In the same OneDrive for Business site for documents uploaded from within Office 365

In a sub-site of the same SharePoint site as OneNote documents

Explanation: OneDrive files are not stored in CRM or SharePoint sites used for OneNote
Reference: OneDrive for Business

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16
Q

For a person using multiple apps in Dynamics 365, what would be the preferred to ensure that when opening Dynamics 365, you will open to the right app.

Answers:

Set a default app in Dynamics 365

Create a URL for the app – open Dynamics 365 by choosing the specific URL

Open Dynamics 365 to the app launcher and open the app from there

Have the administrator consolidate the multiple apps into one for this user

A

Answers:

Set a default app in Dynamics 365

  • Create a URL for the app – open Dynamics 365 by choosing the specific URL

Open Dynamics 365 to the app launcher and open the app from there

Have the administrator consolidate the multiple apps into one for this user

Explanation: A URL is the fastest way to navigate to a specific app. Especially if they have been saved as favourites.
Reference: App Modules Capabilities

17
Q

Which clients support the Dynamics 365 App Modules?

Answers:

Web Clients, Phones, and Tablets

Web Client and Tablets

Phones and Tablets

Web Client only

A

Answers:

Web Clients, Phones, and Tablets

Web Client and Tablets

Phones and Tablets

  • Web Client only

Explanation: App Modules are not enabled on other clients
Reference: App Modules Capabilities

18
Q

A few users in Dynamics 365 does not have access to the App they need. Other users can access it just fine.

What should be the first thing you should check.

Answers:

The App Module has been configured to include their Team

The App Module has been configured for the right roles

The Users have a security role that will let them see the App

That the users are using the right URL to access Dynamics 365

A

Answers:

The App Module has been configured to include their Team

The App Module has been configured for the right roles

  • The Users have a security role that will let them see the App

That the users are using the right URL to access Dynamics 365

Explanation: Since it is only a few users that does not have access the app, it is more likely the users that are missing a security role, rather than the App not having been configured properly. However, it is a valid answer to check both B and C.
Reference: My Apps Access Control

19
Q

What is the earliest version of Microsoft Office that is supported for the installation of Dynamics 365 for Outlook?

Answers:

Office 2003

Office 2007

Office 2010

Office 2013

A

Answers:

Office 2003

Office 2007

  • Office 2010

Office 2013

Explanation: Office 2003 and Office 2007 are not supported
Reference: Software components

20
Q

A user has access to two Dynamics 365 instances and wants to know whether he or she can access and work offline with both organizations in Microsoft Dynamics CRM for Outlook. How should you advise the user?

Answers:

This is possible; but only one organization can be made available offline. Run the Configuration Wizard to add both organizations.

Create two user accounts. Configure an organization for each user account.

Only one organization can be configured.

A. This is possible; both organizations can be made available offline. Run the Configuration Wizard to add both organizations.

A

Answers:

  • This is possible; but only one organization can be made available offline. Run the Configuration Wizard to add both organizations.

Create two user accounts. Configure an organization for each user account.

Only one organization can be configured.

A. This is possible; both organizations can be made available offline. Run the Configuration Wizard to add both organizations.

Explanation: CRM for Outlook can be configured with multiple organizations but offline working can only be configured with one organization
Reference: Configure Multiple Instances

21
Q

What should an administrator configure to prevent notes on contacts in Outlook being copied to Dynamics 365?

Answers:

Server-side synchronization settings

Synchronization fields

System synchronization filters

User synchronization filters

A

Answers:

Server-side synchronization settings

  • Synchronization fields

System synchronization filters

User synchronization filters

Explanation: Synchronization fields are used to configure the fields that are copied between Dynamics 365 and Outlook
Reference: Synchronized fields

22
Q

Which of the following does not apply to the Dynamics 365 for tablets app?

Answers:

More than one dashboard can be shown

Entities can be made read-only

Form components can be hidden

The app can be configured to not show specific entities

A

Answers:

More than one dashboard can be shown

Entities can be made read-only

  • Form components can be hidden

The app can be configured to not show specific entities

Explanation: Hiding form components (a configurable property on a form) only applies to the phones app
Reference: Configure entities for mobile, Hide Form Components for Dynamics 365 for Phone

23
Q

Which of the following applies when working offline in the mobile apps?

Answers:

All synchronized records can be viewed

All synchronized records can be edited

New records can be created and edited before going online

New records can be created and linked to other new records before going online

A

Answers:

All synchronized records can be viewed

All synchronized records can be edited

  • New records can be created and edited before going online

New records can be created and linked to other new records before going online

Explanation: Only recently viewed records can be viewed but not edited. New records can be created while offline and edited before going online.
Reference: Mobile device apps, Offline working

Dynamics 365 (9 decks)

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