MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Flashcards
Which of the following responses represents a Microsoft Business Applications customer engagement app?
Dynamics 365 Field Service
Office 365
Azure
Which of the following responses represents a Microsoft Business Applications customer engagement app?
*Dynamics 365 Field Service
Office 365
Azure
How does the Power Platform relate to Dynamics 365 customer engagement apps?
Dynamics 365 Customer Engagement apps are built on the Power Platform
The Power Platform is a separate product that is not integrated with Dynamics 365
The Power Platform is a replacement for Dynamics 365 Customer Engagement apps
How does the Power Platform relate to Dynamics 365 customer engagement apps?
*Dynamics 365 Customer Engagement apps are built on the Power Platform
The Power Platform is a separate product that is not integrated with Dynamics 365
The Power Platform is a replacement for Dynamics 365 Customer Engagement apps
Which of the following Dynamics 365 customer engagement apps would most likely to be used by a construction company that needs to manage the construction jobs they’re working on and manage the selling and quoting of those jobs to customers?
Microsoft Dynamics 365 Project Operations
Dynamics 365 Sales
Dynamics 365 Customer Service
Which of the following Dynamics 365 customer engagement apps would most likely to be used by a construction company that needs to manage the construction jobs they’re working on and manage the selling and quoting of those jobs to customers?
*Microsoft Dynamics 365 Project Operations
Dynamics 365 Sales
Dynamics 365 Customer Service
Which of the following applications can be integrated with Dynamics 365 to provide document management capabilities that include versioning and collaboration?
Microsoft SharePoint
Microsoft Excel
Microsoft Word
Which of the following applications can be integrated with Dynamics 365 to provide document management capabilities that include versioning and collaboration?
*Microsoft SharePoint
Microsoft Excel
Microsoft Word
You want to display reports in Dynamics 365 that not only include Dynamics 365 data, but data from other applications as well. The reports should include multiple interactive visualizations. Reports should be easily accessible without needing to leave Dynamics 365. Which of the following applications can be integrated to provide this functionality?
Microsoft Sharepoint
Microsoft Word
Power BI
You want to display reports in Dynamics 365 that not only include Dynamics 365 data, but data from other applications as well. The reports should include multiple interactive visualizations. Reports should be easily accessible without needing to leave Dynamics 365. Which of the following applications can be integrated to provide this functionality?
Microsoft Sharepoint
Microsoft Word
*Power BI
Which of the following searching or filtering options would be used if you wanted to display a list of Accounts with open orders?
Advanced Filter
Quick Find
Categorized Search
Which of the following searching or filtering options would be used if you wanted to display a list of Accounts with open orders?
*Advanced Filter
Quick Find
Categorized Search
What is a Customer Journey?
The building and tracking of a marketing effort
The customer service process
The sales process
What is a Customer Journey?
**The building and tracking of a marketing effort
The customer service process
The sales process
What are Segments in Dynamics 365 Marketing?
Defined target groups of related contacts
The division of different accounts who reside in a selected city
The sections of customer information as displayed on forms
What are Segments in Dynamics 365 Marketing?
Defined target groups of related contacts
The division of different accounts who reside in a selected city
The sections of customer information as displayed on forms
Which of the following are included in lead scoring?
Social media details.
Interaction with a competitor.
Interactions with your organization.
Which of the following are included in lead scoring?
Social media details.
Interaction with a competitor.
*Interactions with your organization.
Which of the following Dynamics 365 Marketing features would you use to set up and manage an online trade show your organization is hosting?
Customer Journeys
Event Management
Customer Segments
Which of the following Dynamics 365 Marketing features would you use to set up and manage an online trade show your organization is hosting?
Customer Journeys
*Event Management
Customer Segments
Which of the following applications can be used with Dynamics 365 Marketing to create online surveys and analyze the results?
Power Platform Portals
Customer Insights
Customer Voice
Which of the following applications can be used with Dynamics 365 Marketing to create online surveys and analyze the results?
Power Platform Portals
Customer Insights
*Customer Voice
You would like to be able to create customer segments based on customer interests and brand affinities. Which of the following applications create customer segments based on this type of information that can be brought into Dynamics 365 Marketing?
Dynamics 365 Sales
Customer Insights
LinkedIn Campaign Manager
You would like to be able to create customer segments based on customer interests and brand affinities. Which of the following applications create customer segments based on this type of information that can be brought into Dynamics 365 Marketing?
Dynamics 365 Sales
*Customer Insights
LinkedIn Campaign Manager
