MB-910 Reviewer in YouTube Flashcards
Dynamics 365 Field Service
An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customer’s air conditioning system, a new case must be opened automatically.
You need to recommend a solution for the company.
a. Field Service Mobile
b. Work Orders
c. Connected Field Service
d. Universal Resource Scheduling
e. Case Management
c. Connected Field Service
Dynamics 365 Customer Service
You manage a call center for a company that uses Dynamics 365 Customer Service.
The call center’s customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.
You need to help the customer service manager make the changes.
Which status indicates that an entitled must be renewed?
a. Draft
b. Waiting
c. Active
d. Cancelled
d. Cancelled
Dynamics 365 Customer Engagement
A company plans to implement new support software.
You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
a. Support automated webchat
b. Send senior technicians a notification when a case moves to an escalated status
c. Combine all customer and employee inquries into a single interface
Solutions:
1. Power Virtual Agents
2. Dynamics 365 Field Service
3. Customer Service Insights
4. SMS-text message
5. Webchat
6. Power BI
7. Omnichannel for Customer Service
a. Power Virtual Agents
b. SMS-text message
c. Omnichannel for Customer Service
Dynamics 365 Marketing
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing. Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.
a. Generate leads from LinkedIn
b. Create email template for LinkedIn messages
c. Schedule and publish social posts
d. Create and publish events on LinkedIn
a. Generate leads from LinkedIn
c. Schedule and publish social posts
Dynamics 365 Marketing
A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements.
What happens during synchronization?
If a sales lead that is synchronized from LinkedIn already exists, Dynamics 365 Marketing _________
a. Creates a new lead that uses the LinkedIn data
b. Updates the current lead with the LinkedIn data
c. Updates the current contact with the LinkedIn data
b. Updates the current lead with the LinkedIn data
Dynamics 365 Marketing
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
a. Create graphical email messages.
b. Design dynamic content in email messages
c. Configure a website for an event
a. Yes
b. Yes
c. Yes
Dynamics 365 Customer Engagement
You need to update inventory for a company’s warehouse.
Which two record types can you use to update the inventory? Each correct answer presents a complete solution.
a. Agreement
b. Warehouse
c. Inventory Adjustment
d. Return merchandise authorization (RMA)
c. Inventory Adjustment
d. Return merchandise authorization (RMA)
Dynamics 365 Marketing
A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.
The company wants to ensure that they can implement key marketing features without requiring any customizations.
Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of the solution.
a. Sponsors and sponsorships
b. Regulatory compliance
c. Advertisers and print media and campaigns
d. Sessions and speaker tracking
e. Registration and attendance
a. Sponsors and sponsorships
d. Sessions and speaker tracking
e. Registration and attendance
Dynamics 365 Customer Service
A company plans to implement Dynamics 365 Customer Service.
The company wants to use the system to determine when customers are having an issue and need help.
You need to track customer issues until the issues are resolved.
What should you create?
a. opportunity
b. contact
c. case
d. quote
c. case
Dynamics 365 Customer Voice
A company plans to implement Dynamics 365 Customer Voice
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Statement 1: Data from Dynamics 365 Customer Voice is available to Dynamics 365 Marketing.
Statement 2: You can present specific survey questions based on responses to previous questions
Statement 1: True
Statement 2: True
