Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

PHILIPPINES Microsoft Dynamics 365 (CRM) Fundamentals > Fundamentals > Flashcards

Fundamentals Flashcards

1
Q

(1) ___________ are intelligent solutions that supply a comprehensive view of an organization’s business. These solutions include the (2) _________ products that are connected by data and intelligence and are supported by (3) ___________.

A
  1. Microsoft business applications
  2. Microsoft Dynamics 365
  3. Microsoft Power Platform
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

__________________ turn single interactions into ongoing engagements that are driven and informed by intelligent services. With 360-degree views of customers and operations, businesses can provide the highly tailored, modern experiences that people expect.

A

Microsoft business applications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Microsoft business applications provide real value and impact to organizations through:

A
  1. Omnichannel applications
  2. Intelligent services
  3. Integrated cloud platform
  4. Flexible solutions
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Microsoft business application’s value and impact to organization through

“turning single interactions into recurring engagements”

A

Omnichannel applications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Microsoft business application’s value and impact to organization through

“Providing prescriptive guidance to help drive better business outcomes”

A

Intelligent services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Microsoft business application’s value and impact to organization through

“Unifying people, processes, and data for a 360-degree view of customers and operations”

A

Integrated cloud platform

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Microsoft business application’s value and impact to organization through

“Enabling businesses to scale and thrive under charge”

A

Flexible solutions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Microsoft has unified (1) _________ and (2) __________ within Dynamics 365 and Microsoft Power Platform.

A
  1. Customer Relationship Management (CRM)

2. Enterprise Resource Planning (ERP)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

_______________ is the integration of digital technology into all areas of a business. The goal of digital transformation is to change how organizations operate and deliver value to customers.

A

Digital transformation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

The ______________ refers to the framework that is used to highlight how digital transformation is enabled.

At the center of the framework is data. Data emerges from everything. Every product is interwoven with telemetry and the ability to collect data.

A

Digital feedback loop

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the advantages of utilizing Dynamics 365 business applications for organization

A
  1. Engage customers and build relationships
  2. Optimize operations
  3. Empower employees
  4. Transform products and services
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Advantage of Dynamics 365 that enable organizations to reimagine how to engage with customers by creating personalized marketing, sales, and service experiences by using data and intelligence to improve every interaction.

A

Engage customers and build relationships

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Advantage of Dynamics 365 that enable organizations to improve service, drive efficiency, and reduce costs with intelligence and prescriptive guidance that are infused throughout your business processes.

A

Optimize operations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Advantage of Dynamics 365 that enable organizations to hire, engage, and unleash the best talent to do their best work with data and insights that are available in the workplace.

A

Empower employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Advantage of Dynamics 365 that enable organizations to use data as a strategic asset to identify new market opportunities, produce innovative products, and create exceptional customer experiences with a comprehensive view of your customers and operations.

A

Transform products and services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Enumerate the Model-driven apps of Dynamics 365

A
  1. Dynamics 365 Sales
  2. Dynamics 365 Customer Service
  3. Dynamics 365 Field Service
  4. Dynamics 365 Marketing
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Enumerate the Finance and Operations apps of Dynamics 365

A
  1. Dynamics 365 Commerce
  2. Dynamics 365 Finance
  3. Dynamics 365 Human Resources
  4. Dynamics 365 Business Central
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

_____________________ is a business management solution for small and mid-sized organizations that automates and streamlines business processes and helps you manage your business. Highly adaptable and rich with features, ______________ helps you to manage your business processes, including finance, manufacturing, sales, shipping, project management, services, and more.

A

Microsoft Dynamics 365 Business Central

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Enumerate the other products that support Dynamics 365 business applications

A
  1. Azure Experience Cloud
  2. AI Builder
  3. Azure DevOps
  4. Dynamics 365 Customer Insights
  5. Dynamics 365 Customer Voice
  6. Dynamics 365 Fraud Protection
  7. Dynamics 365 Remote Assist
  8. Dynamics 365 Virtual Agent for Customer Service
  9. LinkedIn Sales Navigator
  10. Microsoft Power Apps portals
  11. Microsoft Power BI
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Other products related to Dynamics 365 that delivers exceptional customer experiences. It Transforms customer journey and improve sales and marketing return on investment (ROI) when you combine Microsoft Dynamics 365 with ___________ solutions.

A

Adobe Experience Cloud

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Other products related to Dynamics 365 that allows everyone to work with AI. Give everyone in your organization the ability to add AI capabilities to the apps that they create and use, regardless of their technical experience.

A

AI Builder

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Other products related to Dynamics 365 that enables formerly siloed roles, such as development, IT operations, quality engineering, and security, to coordinate and collaborate to product better, more reliable products.

By adopting a _______ culture along with ________ practices and tools, teams gain the ability to better respond to customer needs, increase confidence in the applications that they build, and achieve business goals faster.

A

Azure DevOps

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

______ is the union of people, process, and technology to continually provide value to customers

A

DevOps

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Other products related to Dynamics 365 that uses an intuitive and flexible customer data platform to unlock insights and power personalized customer experiences. It unifies all your customer data across the full range of sources to get a single view of customers.

A

Dynamics 365 Customer Insights

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Other products related to Dynamics 365 which lets you capture, analyze, and act on customer and employee feedback with a simple, yet powerful, enterprise survey solution.

A

Dynamics 365 Customer Voice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Other products related to Dynamics 365 which helps protect your e-commerce business, and your customers, against fraud to help decrease costs, achieve higher revenue

A

Dynamics 365 Fraud Protection

27
Q

Other products related to Dynamics 365 that helps you work together from anywhere. It allow technicians to collaborate more efficiently by working together from different locations with Remote Assist on HoloLens, Android, or iOS devices.

A

Dynamics 365 Remote Assist

28
Q

Other products related to Dynamics 365 that provides exceptional customer service with intelligent, adaptable virtual agents. Enable customer service experts to create and enhance bots with AI-driven insights.

A

Dynamics 365 Virtual Agent for Customer Service

29
Q

Other products related to Dynamics 365 which unifies the selling experience around relationships. Microsoft Relationship Sales brings together ___________ and Microsoft Dynamics 365 Sales to empower your sellers to drive a more personalized and meaningful engagement with buyers.

A

LinkedIn Sales Navigator

30
Q

Other products related to Dynamics 365 which allows anyone, whether inside or outside your organization, to interact with Dataverse data by using portals.

A

Microsoft Power Apps Portals

31
Q

Other products related to Dynamics 365 which enables everyone at every level of your organization to make confident decisions by using up-to-the-minute analytics

A

Microsoft Power BI

32
Q

Dynamics 365 Model-driven app which enables you to build strong relationships with your customers, take actions based on insights, and close sales faster.

Use ______ to keep track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, and create marketing lists and campaigns.

A

Dynamics 365 Sales

33
Q

Dynamics 365 Model-driven app which allows you to earn customers for life. Build great customer relationships by focusing on excellent customer satisfaction with the ___________ app. ____________ provides many features and tools that help you manage the services that you provide to customers.

A

Dynamics 365 Customer Service

34
Q

Dynamics 365 Model-driven app which helps you deliver on-site service to customer locations.

The application combines workflow automation, scheduling algorithms, and mobility to help you set up mobile workers for success when they’re on site with customers fixing issues.

A

Dynamics 365 Field Service

35
Q

Dynamics 365 Model-driven app which helps turn prospects into business relationships. The app is user-friend, work seamlessly with Dynamics 365 Sales, and has built-in business intelligence.

Use _________ to create graphical email messages, share information across sales and marketing teams, and more.

A

Dynamics 365 Marketing

35
Q

Dynamics 365 Model-driven app which helps turn prospects into business relationships. The app is user-friend, work seamlessly with Dynamics 365 Sales, and has built-in business intelligence.

Use _________ to create graphical email messages, share information across sales and marketing teams, and more.

A

Dynamics 365 Marketing

36
Q

Finance and Operations app which delivers a comprehensive, omnichannel solution that unifies back-office, in-store, call center, and digital experiences.

__________ enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs, and drive supply chain efficiencies.

A

Dynamics 365 Commerce

37
Q

Finance and Operation app which helps you automate and modernize your global financial operations. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth.

Use _________ to drive strategic financial decisions with AI, unify and automate your financial processes, reduce operational expenses, and decrease global financial complexity and risk.

A

Dynamics 365 Finance

38
Q

Finance and Operation app which streamlines many recordkeeping tasks and automates several staffing processes. These processes include employee retention, benefits administration, training, performance reviews, and change management.

____________ also provides a framework for human resources staff to manage areas of oversight.

A

Dynamics 365 Human Resources

39
Q

Finance Operation app which helps you transform your manufacturing and supply chain operations. Use predictive insights and intelligence from AI and the Internet of Things (IoT) across planning, production, inventory, warehouse, and transportation management.

____________ can maximize operational efficiency, product quality, and profitability.

Use ____________ to innovate with intelligent manufacturing operations, modernize warehouse management, optimize production performance, maximize the life of your assets, and automate and streamline your supply chain.

A

Dynamics 365 Supply Chain Management

40
Q

A set of algorithms that computers use to analyze data and make a conclusion.

A

Artificial Intelligence (AI)

41
Q

What are the steps on how AI runs on Microsoft Dataverse to support Dynamics 365?

A
  1. Data
  2. Unification
  3. Insights
  4. Action
42
Q

Enumerate the three other way to consider AI

A
  1. Reasoning
  2. Understanding
  3. Interacting
43
Q

AI takes substantial data and adds logic so that you can understand it and make decisions based on that data.

Example: Given performance data, AI could learn to find warning signs that a piece of equipment is likely to fail.

A

Reasoning

44
Q

AI helps people understand and interpret the data of their environment and their world

Example: AI helps find the meaning of text, speech, and images.

A

Understanding

45
Q

AI extends human ingenuity and lowers barriers between humans and machines. It allows machines to communicate with humans in a more natural way by recognizing human speech patterns.

A

Interacting

46
Q

True or False:

The no code/low code AI is part of Microsoft Power Platform and requires the use of Dataverse.

A

True

47
Q

___________ is a result of blending the physical world with the digital world.

It is the next evolution in human, computer, and environmental interaction and unlocks possibilities that, before now, was only human-imagined.

It is made possible by advancements in computer vision, graphical processing power, display technology, and input systems.

A

Mixed Reality

48
Q

What are the three main components of mixed reality?

A

Human input, computer processing, and environmental input.

49
Q

Human input is collected through __________. Human input happens through various means such as keyboards, mice, touch, ink, voice, and even Kinect skeletal tracking.

A

Human-computer interaction (HCI)

50
Q

The interaction between computer and environments is referred to as ____________

A

Perception

51
Q

What are the two realities that defines the end of what is referred to as the mixed reality spectrum

A

Physical Reality and Digital Reality

Mixed Reality near Physical Reality -> Augmented Reality

Mixed Reality near Digital Reality -> Virtual Reality

52
Q

True or False:

Microsoft’s mixed reality strategy focuses on Near Digital reality

A

False.

Microsoft’s mixed reality strategy focuses on fully mixed reality, providing a fully immersive mixed reality experience where users can solve real-world problems.

53
Q

Enumerate the three parts of mixed reality spectrum

A
  1. Near physical reality - users remain present in their physical environment and are never made to believe that they have left that environment.
  2. Fully mixed reality - these experiences blend the real world and digital world.
  3. Near digital reality - users experience a fully digital environment and are unaware of what occurs in the physical environment around them.
54
Q

These devices are characterized by the device’s ability to place digital content in the real world, like Microsoft HoloLens.

A

Holographic devices

55
Q

These devices are characterized by the device’s ability to create a sense of presence-hiding the physical world and replacing it with a digital experience.

A

Immersive devices

56
Q

Enumerate three Dynamics 365 apps that are available for collaboration in mixed reality

A
  1. Microsoft HoloLens
  2. Dynamics 365 Guides
  3. Dynamics 365 Remote Assist
57
Q

By using __________, employees can work smarter, view mixed reality, troubleshoot, repair, and perform with confidence and speed.

They can move freely and pull critical information into view and stay focused on the task, with their hands free to do the work.

A

Microsoft HoloLens

57
Q

By using __________, employees can work smarter, view mixed reality, troubleshoot, repair, and perform with confidence and speed.

They can move freely and pull critical information into view and stay focused on the task, with their hands free to do the work.

A

Microsoft HoloLens

58
Q

Improve training effectiveness and understand how employees are performing with ___________, the mixed reality tool for learning.

A

Dynamics 365 Guides

59
Q

This tool help employees work together even when they’re worlds apart. ________________ is the mixed reality tool for instant collaboration.

A

Dynamics 365 Remote Assist

60
Q

Which of the following apps is a model-driven app?

a. Dynamics 365 Sales
b. Dynamics 365 Commerce
c. Dynamics 365 Supply Chain Management

A

a. Dynamics 365 Sales

61
Q

Artificial Intelligence (AI) in Dynamics 365 requires what platform to function?

a. Microsoft Dataverse
b. SQL
c. Power BI

A

a. Microsoft Dataverse

62
Q

Which of the following products should you use to help train a new employee on how to maintain a piece of factory equipment?

a. Dynamics 365 Sales Insights
b. Dynamics 365 Remote Assist
c. Dynamics 365 Guides

A

c. Dynamics 365 Guides

PHILIPPINES Microsoft Dynamics 365 (CRM) Fundamentals (8 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions