MB-200

Question 1

You are a Dynamics 365 for Customer Service system administrator.
A user experiences slow performance when using Dynamics 365.
You need to check the latency of the environment.
What should you do?

A. Use the organization Insights tool.
B. View the Health section of Microsoft Office 365 Admin portal.
C. View the Power platform Admin center.
D. Run the Dynamics 365 Diagnostics tool.

Answer 1

D

Question 2

You are a Dynamics 365 for Customer Service system administrator.
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks: (1) Post product experience information to forums, (2) Enter issues in an online support center., (3) Enter ideas for future products. Which type of portal should you implement?

A. Partner
B. Customer Self-Service
C. Employee Self-Service
D. Community
E. Custom

Answer 2

D

Question 3

You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances. You need to import changes from the Sandbox instance to each of the Production instances with different requirements. Which types of solutions should you use? Each solution type may be used once, more than once, or not at all.

Solution Types:
1- Managed
2- Unmanaged

Answer Area:
A. Include changes as part of the default solution
B. Remove changes by uninstalling the solution
C. Ensure ability to maintain customization if needed
D. Prevent others from making changes to solution

Answer 3

2,1,1,1

Question 4

A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries. You need to configure relationships between doctor and patient records. From the doctor entity, which relationship types should you use? Each relationship type may be used once, more than once, or not at all.

Relationship types: (1) N:N, (2) 1:N, (3) N:1;

Answer Area:
A. A doctor with multiple patients
B. Operating rooms and doctors

Answer 4

2,1

Question 5

You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team. Members of the sales team cannot access the app. You need to ensure that sales team members can access the app. Where should you configure app permissions?

A. Dynamics administration center
B. Manage Roles
C. Dynamics 365 home
D. Security Roles

Answer 5

B

Question 6

You are a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as required when the Created On date field does not equal the Modified On date field. You activate the business rule. The form does not mark the specified fields as required when the condition is met. What is the cause?

A. the Created On and Modified On date fields are not included on the form.
B. the Created On and Modified On date fields are in a hidden tab on the form.
C. Created On and Modified On are system fields and cannot be used in business rules.
D. the fields to be required are set to Optional at the field property level.

Answer 6

A

Question 7

You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app. When a user views the Buildings form, a field for Location is missing. You create the field, but the user cannot see it. You need to make the Location field visible to the user. What should you do?

A. Add the Location field to the Buildings view.
B. Publish customizations.
C. Change privileges to the user’s security role.
D. Create a new Buildings form.

Answer 7

B

Question 8

You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller. You need to update the sign in name for the user without losing any application history.

Solution: Change Elisabeth’s username in the user record from Dynamics 365.

Does the solution meet the goal?

A. Yes
B. No

Answer 8

B

Question 9

You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller. You need to update the sign in name for the user without losing any application history.

Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name.

Does the solution meet the goal?

A. Yes
B. No

Answer 9

B

Question 10

You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases. Each correct selection is worth one point.

A. Configure mobile settings set on the case entity level.
B. Configure mobile settings at the field level within the case form.
C. Configure a security role in the mobile permission set for appropriate users.

1. User cannot see case records on mobile device:
2. Users can open cases but cannot see the subject of the case:
3. Users report that they cannot access the system from the Dynamics 365 mobile app:

Answer 10

A,B,C

Question 11

You are a Dynamics 365 for Customer Service developer. A salesperson creates a chart. You need to ensure that the chart is available to all users on the team. Which actions should the salesperson perform? Each action may be used once, more than once, or not at all. NOTE: Each correct selection is worth one point.

A. Share the chart with the team.
B. Assign the chart to each person on the team.
C. Export the user chart to Microsoft Power BI, import it as a Power BI visualization.
D. Export the user chart for import as a user chart.
E. Export the user chart for import as a system chart.

Answer 11

A,E

Question 12

You are a Dynamics 365 for Customer Service system administrator. Your organization does not permit the use of custom code for solutions. You need to create a view that can be viewed by all users in an organization. Where should you create the view?

A. Templates area
B. System Settings
C. App Designer
D. Advanced Find

Answer 12

C

Question 13

You are a Dynamics 365 for Customer Service developer.
You need to create a report that shows annual customer growth from 2012-2018. The report must be printable and must include company branding. Which reporting options should you use? To answer, select the appropriate options in the answer area.

Answer Area:

Can be printed:
A. Report Wizard.
B. System View.
C. Dashboard.

Included company branding:
A. Fetch-based Reporting Services.
B. Chart.

Answer 13

A,A

Question 14

Lamna has been using Dynamics 365 and Microsoft Office 365 for three years. Support staff only have access to Office 365 applications.

When a parent registers a child, workers collect information such as known allergies, emergency contact information, list of medications, and scans of signed consent forms for the child. Additional information is collected through the year including field trip consent forms and an annual feedback.

Option sets must be used whenever possible. For example, the allergies field displays a list of common allergies. You must include an option named Other in each option set to allow users to enter a value that is not available in the option set. When Other is selected, the form must display a text field that requires entry.

You need to set up annual surveys. What should you do?

A. Enable Voice of the Customer.
B. Use dialogs.
C. Enable Customer Insights.
D. Install a custom workflow solution.

Answer 14

A

Question 15

Lamna has been using Dynamics 365 and Microsoft Office 365 for three years.

The child attendance log must be accessible by all staff members. A Child Attendance report is also required, as this information is often accessed at the parent’s request. All fields for collecting additional information must be hidden by default. In order to make the process of recording attendance information more efficient, workers must create an attendance record for each child and add the child to the record. If a child is not picked up by 6:00pm, a text message must be sent to the parents notifying them of additional charges for late pickup. Microsoft Flow is used to deliver text messages to parents about additional charges for late pickup.

You need to ensure that attendance records contain the proper default values. What should you do?

A. a workflow
B. a field mapping
C. a business process flow
D. a business rule

Answer 15

B

Question 16

Lamna has been using Dynamics 365 and Microsoft Office 365 for three years. Access to Dynamics 365 is limited to childcare workers. Support staff only have access to Office 365 applications.
There is a high turnover rate among childcare workers, so there is often a rush to hire replacements. Childcare workers are often hired on weekends and start work the following Monday.

All customization and testing are performed in the sandbox environment and then moved to production. To simplify management of Dynamics 365, Lamna Healthcare keeps all components in the default solution but maintains a unique prefix. Dynamics is a non-code environment.

You need to move changes to the production environment.
What should you do?

A. Import an unmanaged solution with a default publisher.
B. Import a managed solution with a default publisher.
C. Import a managed solution with a custom publisher.
D. Import an unmanaged solution with a custom publisher.

Answer 16

C

Question 17

Lamna has been using Dynamics 365 and Microsoft Office 365 for three years.

Every day an employee records each child’s arrival time, departure time, and the name of the person who picked up the child in an attendance log. Each record includes a field to enter emergency contact information for the child. This field often remains blank since the childcare worker is too busy to populate this information.
Attendance records are created from a child record. The supervisor reviews an attendance log at the end of day for each team of workers.

You want to setup the following date fields, which configuration will you use for each:

1. Children Birthday
2. Children Daily Arrival
3. Team Meetings

A. Date Only
B. Timezone independent
C. User Local

Answer 17

A,B,C

Question 18

Lamna has been using Dynamics 365 and Microsoft Office 365 for three years.

Option sets must be used whenever possible. For example, the allergies field displays a list of common allergies. You must include an option named Other in each option set to allow users to enter a value that is not available in the option set. When Other is selected, the form must display a text field that requires entry.

You need to prompt the caseworker when populating the allergies field. Which three actions should you perform in sequence?

Actions:
A. Add a condition.
B. Display an error message.
C. Set a default value for the field.
D. Configure the Lock/Unlock option.
E. Set the Business Required option to True.
F. Set the text visibility to True.
G. Add a recommendation.

Answer 18

A,E,F

Question 19

You are a Dynamics 365 for Customer Service administrator. Sales team members record leads in a Microsoft Excel workbook after conferences. The system must prevent the addition of duplicate leads from the workbooks. Sales team members must be able to manually create a duplicate lead record. You need to configure duplicate detection settings. Which two actions should you perform?

A. Create a duplicate detection job for all active accounts.
B. Set the value of When a record is created or updated to on.
C. Set the value of When a record is created or updated to off.
D. Set the value of Enable duplicate detection to off.
E. Set the value of During import to on.

Answer 19

A,E

Question 20

You are a Dynamics 365 for Customer Service system administrator. You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity. You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner. You need to configure the relationship behavior type. What should you use?

A. Parental
B. Restrict
C. Referential
D. Referential, Restrict Delete

Answer 20

A

Question 21

You are a Microsoft 365 administrator. You create a Dynamics 365 online tenant in the environment. You must assign users into Office 365 security roles using the principle of least privilege.
You need to assign security roles for users. Which role should you use for each scenario?

Answer Area:
A. Global Administrator.
B. User (no administrator access).
C. Dynamics 365 service administrator.
D. Service administrator.

1. Configure server-side Synchronization within Dynamics 365:
2. Allocate Dynamics 365 licenses to users:
3. Configure a new Dynamics 365 Customer Engagement instance:
4. Back up and restore Dynamics 365.
5. Add new accounts to Dynamics 365 for Sales:

Answer 21

A,A,C,C,C

Question 22

You are a Dynamics 365 for Customer Services administrator. You have a Production instance and Sandbox instance. Users record Production instance data in the Sandbox instance. You need to ensure that users only record data in the Production instance. Which security function needs to be edited to prevent access to the Sandbox? To answer, select the appropriate options in the answer area.

A. Roles.
B. Groups.
C. Licenses.
D. Access rights.

1. Microsoft 365 admin center
2. Dynamics 365 Sandbox instance

Answer 22

A,D

Question 23

You are a Dynamics 365 for Customer Service system administrator. You implement Dynamics 365 for a customer. The customer wants to use Microsoft OneNote in Dynamics for a custom entity. The OneNote tab does not appear in the Timeline. You need to make the tab visible. What should you do first?

A. Enable the entity for Microsoft SharePoint document management.
B. Grant access in the user’s security role.
C. Check document management for the entity in the default solution.
D. Grant access under the user’s product licenses.

Answer 23

A

Question 24

You are a Dynamics 365 for Customer Service system administrator.
The sales team must be able to take photos and record audio notes for use in Dynamics 365. You need to integrate Dynamics 365 with Microsoft OneNote. What should you do first?

A. Enable Microsoft Office 365 Groups.
B. Configure security privileges.
C. Enable Microsoft OneDrive for Business.
D. Enable server-based Microsoft SharePoint integration.

Answer 24

D

Question 25

You manage Dynamics 365 for Customer Service Development, Test, and Production instances. You use an unmanaged solution to develop customizations and deploy the customizations to a Production instance. Several deployed customizations do not meet legal standards. You delete the unmanaged solution and the customizations remain. You need to remove the customizations. What should you do?

A. Change the publisher settings.
B. Install the previous solution.
C. Manually remove each customization.
D. Change the version number on the unmanaged solution to the previous version.

Answer 25

C

Question 26

You manage a Dynamics 365 for Customer Service instance.
You need to add Voice of the Customer to the instance.
What should you do?

A. Sign in to the Sandbox instance. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the production instance.
B. Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.
C. Download Voice of the Customer from the Microsoft website. Import the solution into the Dynamics 365 instance.
D. Search AppSource for Voice of the Customer. Import the solution. E. Add the correct role to each user to allow them to use the Voice of the Customer solution.

Answer 26

B

Question 27

You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance. A user forgets to sign out from a shared device connected to a Production instance. A second user makes changes to records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring. Where should you configure this feature?

A. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant
B. each user in Microsoft 365 admin center
C. each user in Dynamics 365
D. each Dynamics 365 instance

Answer 27

D

Question 28

You are a Dynamics 365 for Customer Service system administrator.
Users report that a subgrid from the Onsite Goals custom entity takes a very long time to load on the Account records page.
You need to improve the query load time and optimize the Onsite Goals entity. Which action should you perform?

A. In an Internet browser, in the browser options, set the option to retain browser history.
B. In the Data Perform view, use the Optimize functions.
C. In System Jobs, resume paused system jobs.
D. In the Dynamics 365 Diagnostic tool, run the diagnostic test.

Answer 28

B

Question 29

You are a Dynamics 365 for Customer Service system administrator. You set up server-side synchronization. You plan to deploy the Dynamics 365 App for Outlook after users have received training.
Users do not have administrator rights. You need to identify which method you would use to deploy Dynamics 365 App for the trained users. Which method will accomplish this goal?

A. Push the App for Outlook to all eligible users from the Dynamics 365 administration center.
B. Have users install themselves directly from the Dynamics 365 Settings area.
C. Have users install themselves from the personal Settings area.
D. Push the App for Outlook to only select users from Dynamics 365 Settings area.
E. Push the App for Outlook manually or automatically to all eligible users from Dynamics 365 Settings area.

Answer 29

E

Question 30

You are a Dynamics 365 for Customer Service administrator.
You identify the following issues:

1. Remote sales team members report that they cannot access the latest data on commuters, phones, and tablets.
2. Help desk team members must be able to access all inbound emails from multiple queues in a single queue.

You need to resolve the issues. Which options should you configure? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once.

A. None.
B. Forward mailbox.
C. Server-side Synchronization.
D. Dynamics 365 outlook.

Answer 30

C,B

Question 31

An organization plans to create a hierarchy to categorize products and sales literature. You need to implement subject trees to create the hierarchy. What should you create?

A. a subject tree for organization to be used by products and sales literature
B. a subject tree for products and create a subject tree for sales literature
C. a subject tree for sales and create a subject tree for customer service
D. a subject tree for sales team and customer service team

Answer 31

A

Question 32

You need to import a data file into accounts. What is the first step you will do based on the file type:

1. DOCX
2. XSLX
3. TEXT
4. XML

A. Convert file to supported format
B. Set delimiter settings
C. select Data Mapping

Answer 32

A,C,B,C

Question 33

Sales department need to add documents to customers but management doesn’t want additional charges.

Solution: enable one drive for business
Did the solution meet the requirements?

A. Yes
B. No

Answer 33

B

Question 34

Sales department need to add documents to customers but management doesn’t want additional charges.

Solution: enable SharePoint integration
Did the solution meet the requirements?

A. Yes
B. No

Answer 34

B

Question 35

Sales department need to add documents to customers but management doesn’t want additional charges.

Solution: Use the Outlook app
Did the solution meet the requirements?

A. Yes
B. No

Answer 35

B

Question 36

You are a Dynamics 365 for Sales administrator for a car dealership. Sales people send a letter from quote to customer after purchase using a word template. What can you do to revise the template:

A. Add customer address.
B. Convert Date to long format
C. Change format of table to alternating rows
D. […]

Answer 36

A

Question 37

You change the Quick find view on the account entity to search in some fields. Where will the search be applied:

A. Quick find search
B. Enable Filters.
C. Advanced Find
D. Global Search

Answer 37

A,D

Question 38

You are a Dynamics 365 for Customer Service administrator. You must create a form for team members to use. The form must provide the ability to:

• Lock a field on a form.
• Trigger business logic based on a field value. Use existing business information to enhance data entry.

You need to implement business rule components to create the form. Which components should you use? Each component may be used once, more than once, or not at all.

A. Action
B. Conditions
C. Recommendation

1. Lock a form field :
2. Trigger business logic :
3. Leverage existing business information to enhance data entry :

Answer 38

A,B,C

Question 39

The sales team plans to create printed materials to be handed out each month during on-site visits with clients. The materials must include client-specific information and statistics from Dynamics 365. You need to ensure that sales team members can create the materials. Which technology should you implement?

A. Word template
B. marketing list
C. sales literature
D. Excel template

Answer 39

C

Question 40

You are a Dynamics 365 Customer Service system administrator. You export a solution containing customization from the development environment and import the solution into a quality assurance environment. You need to allow removal of the customization and solution from the quality assurance environment. What should you do?

A. Export the solution as managed.
B. Update the publisher prefix to new.
C. Publish all customizations.
D. Export the solution as unmanaged.

Answer 40

A

Question 41

You are a Dynamics 365 administrator for a veterinarian clinic.
On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added. You need to create a dynamically visible field. What should you configure?

A. business rule
B. workflow
C. business process flow
D. field visibility on the form

Answer 41

A

Question 42

You are a Dynamics 365 for Customer Service system administrator. You have a data file that contains a list of accounts which must be imported into the system. You need to import the accounts by using the Import Data wizard. Which four actions should you perform in sequence?

A. Set the Delimiter Settings.
B. Configure the number of parallel import processes.
C. Confirm and address issues with the field mapping.
D. Select the data mapping.
E. Specify the number of records in the file.
F. Select mapping history.
G. Select the appropriate setting Allow Duplicates property.

Answer 42

A, D, C, G

Question 43

You are a Dynamics 365 for Customer Service administrator.
A sales vice president notes she cannot see her direct report sales manager’s active accounts. Sales managers note that they cannot see the active campaigns that their peers are using.
You need to configure security for the sales vice president and sales managers to grant access to the data they cannot see.
Which security models should you use? Each security method may be used once, more than once, or not at all.
Select and place:

A. Manager Hierarchy
B. Position Hierarchy
C. Role-based security.

1. Sales vice president : _______________
2. Sales Manager : _________________

Answer 43

A,B

Question 44

You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of data. You need to determine why the user cannot view all the data. Why is the user view all available data?

A. You exported a static worksheet and the columns are automatically hidden from other users.
B. You exported a dynamic worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.
C. You selected the This Page Only option and exported a static worksheet.
D. You exported a static worksheet. The user does not have the appropriated security role in Dynamics 365 to see all records.

Answer 44

D

Question 45

You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft Teams meeting invitation from Dynamics. Which users can view the flow button run history?

A. Each user can only view their run history.
B. System administrator may only view the run history.
C. Only the user who creates the button can view the run history for all users.
D. Every user can view all run history.
E. People with the appropriate role can see all run history.

Answer 45

C

Question 46

You are a Dynamics 365 for Customer Service system administrator. Your organization deploys Dynamics 365 for Outlook. The sales team reports the following synchronization issues between Dynamics 365 and Outlook: Microsoft PowerPoint presentations are missing from meeting invitations that are sent from Dynamics 365. Outlook task lists are not visible in Dynamics 365. You need to enable system settings to help address these issues. Which two settings should you enable?

A. Exchange folder-level tracking.
B. Synchronize appointment attachments with Outlook or Exchange.
C. Synchronize tasks that assigned in Outlook.
D. Go Offline

Answer 46

B,C

Question 47

You manage the Dynamics 365 for Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year. You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts. Which three solutions can you currently implement?

A. Microsoft OneDrive for Business
B. Microsoft Yammer
C. Microsoft OneNote
D. Microsoft Exchange Online
E. Microsoft Skype for Business

Answer 47

B,D,E

Question 48

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages. Users report that the system is less responsive than in the past. You need to improve system performance.

Solution: Select optimize for log items that have optimizations available and that have a positive operational impact percentage.
Does the solution meet the goal?

A. Yes
B. No

Answer 48

B

Question 49

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages. Users report that the system is less responsive than in the past. You need to improve system performance.

Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be used and that slow performance.
Does the solution meet the goal?

A. Yes
B. No

Answer 49

B

Question 50

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.

Users report that the system is less responsive than in the past.
You need to improve system performance.

Solution: Select optimize for log items that have optimizations available and an operational impact of zero percent.
Does the solution meet the goal?

A. Yes
B. No

Answer 50

A

Question 51

On a Contact record, a user creates a note that contains the word running. One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note.

Solution: Use Relevance Search to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer 51

A

Question 52

On a Contact record, a user creates a note that contains the word running. One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note.

Solution: Use Quick Find Search on the Notes list to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer 52

B

Question 53

You are a Dynamics 365 for Customer Service developer. You have a solution that uses release version 2.4.2.6. You clone the solution and apply an update. You must assign the cloned solution a new version number using the Microsoft recommended versioning system.
You need to set the version number for the new solution.
Which version number should you set?

A. 2.4.3.7
B. 2.5.0.1
C. 2.5.3.6
D. 3.1.2.7

Answer 53

B

Question 54

You manage a Dynamics 365 for Customer Service instance. You must modify the unit price from two decimal places to four decimal places. You need to ensure the unit price displays with four digits after the decimal. What should you configure?

A. Currency Precision to use four decimal places.
B. Base Currency to use four decimal places.
C. Currency field type to whole number.
D. Currency Conversion to use four decimal places.

Answer 54

A

Question 55

You are a Dynamics 365 for Customer Service developer. You create a custom entity and add custom fields to the case entity. You must create a solution to include only the custom entity and case entity changes. The solution must allow import and export without errors. You need to create the solution. Which two actions should you perform?

A. Add an existing unused entity to the solution. Rename the entity to the custom entity. Add fields needed for the case entity.
B. Create a case entity in the new solution and add the custom fields to the new case entity.
C. Create the custom entity and custom fields in the case entity within the default solution.
D. Create the custom entity in the new solution and add the appropriate fields, forms, and views.
E. Create a new solution and add the entity named Case to the solution. Add the custom fields to the case entity.

Answer 55

D,E

Question 56

You are a Dynamics 365 for Customer Service developer. You import a solution that was exported from the Sandbox instance into the Production instance. You receive errors during import. You need to identify and resolve the errors. What should you do?

A. Put in a service request to turn tracing on the servers.
B. Download the log file and review the log file for errors. Fix the cause of the errors and reimport the solution.
C. Export the solution from the Sandbox instance and re-import the solution into the Production instance.
D. Open the solution.zip file and read the solution.xml file. Delete the lines in the file that cause the import errors.

Answer 56

B

Question 57

You are a Dynamics 365 for Customer Service developer. You need to configure a new solution. What should you configure in the new solution?

A. Prefix “new_”
B. Package type
C. Publisher
D. Installed date

Answer 57

C

Question 58

You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 storage limit. You perform the following actions to free up space: Delete known items that use large amount of storage. Perform bulk deletes on suspended system jobs. Delete audit logs older than six months old. Delete email attachments older than two years old.

The total storage used indicator shows that the storage amount has not changed after you perform the actions. You need to determine why the storage amount has not changed. What is the cause?

A. The current audit log cannot be deleted.
B. Email attachments can only be deleted when the associated email is deleted.
C. The system can take up to 24 hours to update storage information.
D. Suspended workflows are in a waiting state, therefore cannot be deleted.

Answer 58

C

Question 59

You are a Dynamics 365 for Customer Service system administrator.
Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set Global Auditing to On. You need to verify compliance standards. Which data items will be included in the audit log?

A. Microsoft Office 365 activities
B. all entities and fields
C. entities and fields with auditing enabled
D. user access information only

Answer 59

C

Question 60

A company identifies a new opportunity. Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales. You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data. Which tool should you use?

A. Microsoft OneDrive for Business
B. Microsoft Skype for Business
C. Microsoft Office 365 Delve
D. Yammer
E. Microsoft Office 365 Groups

Answer 60

E

Question 61

You are a Dynamics 365 for Customer Service system administrator.
A user experiences slow performance when using Dynamics 365.
You need to check the latency of the environment. What should you do?

A. Use the organization Insights tool.
B. View the Health section of Microsoft Office 365 Admin portal.
C. View the Power platform Admin center.
D. Run the Dynamics 365 Diagnostics tool.

Answer 61

D

Question 62

You are a Dynamics 365 for Customer Service administrator. A user must be able to view system posts and activities in a dashboard. You need to create the dashboard for the user. Which components should you use?

Display system posts :
A. Timeline
B. Organization Insights
C. Iframe
D. Relationship Insights

Display Activities:
A. Lists
B. Social Insights
C. Organization Insights
D. Relationship Insights

Answer 62

A,A

Question 63

You are a Dynamics 365 administrator. An Excel template with a pivot table is created for opportunities by a manager. When a salesperson opens the Excel template in the My Opportunities view, they observe the following issues:
-The salesperson can view information for all salespeople.
-The salesperson does not see their current data.
You need ensure the salesperson can only see their information.
Which Excel PivotTable attributes should you use? To answer, drag the appropriate attributes to the correct settings. Each attribute may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

A. Save source data with file is unchecked
B. Refresh data when opening file is unchecked
C. Refresh data when opening file is checked
D. Save source data with file is checked.

Answer Area:

1. Ensure the template does not open with data beyond their access level :
2. Ensure the template displays the user’s current data :

Answer 63

A,C

Question 64

Each source may be used once, more than once, or not at all.

A. System Chart
B. Personal Chart
C. Area Chart

1. Add a tag chart by using opened cases
2. Add a stacked column chart shared with your team
3. Add a Microsoft Power BI visualization
4. Add a chart from a view that a user creates
5. Add a doughnut chart that shows cases by owner

Answer 64

A,B,A,B,A

Question 65

An organization plans to deploy Dynamics 365.You need to ensure that the organization can track the following information:
Prospect to cash process Customer service cases Work breakdown structure Serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all.

Apps: Project Service Automantion, Field Service, Sales, Customer Service.

Answer Area:
Prospect to Cash process :
Case Management :
Work Breakdown Structure :
Customer Asset Management :

A. Prospect to Cash process : Project Service Automation
Case Management : Sales
Work Breakdown Structure : Customer Service
Customer Asset Management : Field Service
B. Prospect to Cash process : Field Service
Case Management : Customer Service
Work Breakdown Structure : Sales
Customer Asset Management : Project Service Automation
C. Prospect to Cash process : Customer Service
Case Management : Sales
Work Breakdown Structure : Field Service
Customer Asset Management : Project Service Automation
D. Prospect to Cash process : Sales
Case Management : Customer Service
Work Breakdown Structure : Project Service Automation
Customer Asset Management : Field Service

Answer 65

D

Question 66

You are a Dynamics 365 for Customer Service administrator for a help desk. Help desk representatives need to send emails to all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information: Contact name Case number Case title Case status Representative name

You need to create an email template for the system. Which four actions should you perform in sequence?

1. Add data values under the Contact entity related to this account;
2. Convert the template to a personal template;
3. Add data values from the case entity;
4. Publish template;
5. Save the template;
6. Add data values under Account entity;
7. Send a direct e-mail from the Case view to desired cases;
8. Create an e-mail template for the Case;

A. 8,3,5, 4
B. 8,3,1,7
C. 2,6,7,8
D. 3,1,5,4

Answer 66

A

Question 67

You are a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes. You need to configure a workflow to meet the following requirements:
-Be triggered when a condition is met.
-Run immediately.
-Perform an action when a condition is met.
How should you configure the workflow?

1. Be triggered when a condition is met:
   A. Publish Workflow.
   B. Subject contains data.
   C. Trigger when a Microsoft Flow button is pressed.
2. Run Immediately:
   A. Approve the workflow.
   B. Configure the workflow to run now.
   C. Configure the child workflow to run now.
3. Perform an action when a condition is met:
   A. Send an e-mail.
   B. View chart.
   C. Update security role

Answer 67

B,B,A

Question 68

You are trying to import data into Dynamics 365. You get error on these rows:
A. “Fabrica, Inc’, “123 Avenue Street’
B. Company Name, Address, State,City /t

What is the issue in each case:

1. Inconsistent data delimiter
2. Inconsistent field delimiter

Answer 68

1,2

Question 69

You are a Dynamics 365 Adminstrator and you configured Microsoft Flow for a Custom Entity. Flow is not running when a change happens in the custom entity however it works for the rest of the entities. What should you enable?

A. Custom Workflow Activities And Plugin Logs
B. Microsoft flow in System Settings
C. Change tracking on the entity

Answer 69

C

Question 70

You are configuring an entity in the Unified Interface. You need to make sure that users follow a certain process at the end of meetings to enter data. What should you implement:

A. goals
B. Microsoft Flows
C. Task Flows
D. Business Rules

Answer 70

C

Question 71

You are a Dynamics 365 Administrator. You want to create a Workflow that will send a mobile notification whenever a certain hashtag is tweeted. Which four steps will you use to fill that requirement:

A. Sign up to Microsoft Flow
B. Create Action to check for Hashtag
C. Create Action to send Mobile Notifications
D. Create Trigger to check for the Hashtag
E. Create Trigger to send Mobile Notifications
F. Choose the connector and sign up with your credentials
G. Choose a connector , generate an authorization key and use it for authentication.

Answer 71

A,F,D,C

Question 72

1. Customer A wants to be able to track all emails under one thread with different senders and different subjects without having tokens added to the subject
   A. Use Tokens
   B. Smart Matching
   C. Folder Level Tracking
2. Customer B wants to have the incoming emails come through Dynamics 365
   A. Server Side sync or Email Router
   B. Microsoft Outlook
   C. None
3. Customer C wants that all emails sent be stored in the Sent folder in the user mailbox
   A. Server Side sync or Email Router
   B. Microsoft Outlook
   C. None

Answer 72

B,A,C

Question 73

You need to add your Custom Entity to the sitemap, which steps do you take in Order:

A. Groups
B. Areas
C. Sub-areas

Answer 73

B,A,C

Question 74

You manage a Dynamics 365 for Customer Service instance.
You need to add Voice of the Customer to the instance.
What should you do?

A. Sign in to the Sandbox instance. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the production instance.
B. Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.
C. Download Voice of the Customer from the Microsoft website. Import the solution into the Dynamics 365 instance.
D. Search AppSource for Voice of the Customer. Import the solution. E. Add the correct role to each user to allow them to use the Voice of the Customer solution.

Answer 74

B

Question 75

You are a D365 for Customer Service system administrator. You must use Microsoft Flow to create an opportunity from a Microsoft excel workook. You need to ensure Flow will trigger on the Opportunity entity. What should you do?

A. Enable connections
B. Add the timeline control
C. Enable business process flow
D. Enable change tracking

Answer 75

D