Masterclass Relationsl Psychology Part 2 Flashcards

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1
Q

there are ways to ensure that the exchange is more _____, kind, and compassionate. Use this checklist the next time you’re preparing to broach a ________ topic or reveal something delicate about yourself.

A

civil, tectonic

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2
Q

LOOK WITHIN. Start by asking yourself the questions Esther lists off in class: “What am I ___________ aware of as I prepare to have this conversation?”

A

intensely

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3
Q

EXPECT AWKWARDNESS. And just as you have the right to speak your truth, your conversational ____________ has the right to say, “Wow, this is painful, or “This is _______,” or “This is unexpected,” or “This is hard to swallow.” If it’s hard for you to say, it may be difficult for them to hear.

A

counterpoint, intense

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4
Q

LEAD WITH POSITIVES. Yes, they will likely be waiting for the other shoe __ _____, but starting with genuine praise can make your __________ more receptive to the criticism to come.

A

to drop, counterpart

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5
Q

REFLECT AND CONNECT. Both parties have surely ______ some painful conversations. Explain that this one is uncomfortable for you as well, and let the other person know that you’ve been on the other
side of the table, ________ someone else’s difficult feedback.

A

survived, absorbing

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6
Q

CONSIDER CONTACT. If you’re speaking to a romantic partner or someone with whom you’ve established a habit of ____________ physical contact, think about placing a hand on their knee or shoulder.

A

consensual

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7
Q

CONSIDER THE CONTEXT. You may be interacting with someone from another culture who has different ideas about criticism. Some might think you’re being too gentle, while others might think you’re being _____ ______.

A

unduly harsh

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8
Q

MANAGE YOUR EXPECTATIONS.
When it comes to someone else’s reaction to criticism, Esther says, “You can influence it, you can shape it; you can’t control it.” Try to prepare yourself for a ________ of reactions—
and know that ultimately their reaction is out of your _____.

A

gamut, hands

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9
Q

EXTEND. Time can slow down or speed up during a painful _________, making it difficult for the other person to say what they want to say.

A

exchange

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10
Q

Ester cites American psychology professor and marriage expert Howard Markman, who explores the “hidden issues” beneath superficial __________ in his 1994 book Fighting for Your Marriage, coauthored with Scott Stanley and Susan Blumberg.

A

skirmishes

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11
Q

The book identifies several such issues; Esther _____ __ ____ to three. Beneath them, according to Markman et al, lies a single, ________ layer: the need to feel that we matter.

A

boils it down, terminal

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12
Q

Other experts claim that the person who cares the least in a relationship—or who is the most _______ at ________ indifference—exerts the most power.

A

adept, feigning

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13
Q

Intimacy and trust are foundational aspects of a healthy relationship, and so it’s no wonder that conflicts can easily ______ out of control when one partner feels as if their ________ to the other is ______.

A

spiral, tether, fraying

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14
Q

Many marriage therapists believe that closeness and connection are related to how well a couple argues: When both partners agree to fight fair—by staying calm, focused, and ________ —conflict can actually deepen their connection.

A

receptive

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15
Q

At work, people want to feel _______ for their individual contributions, and they can feel hurt when those contributions go _________________.

A

affirmed, unacknowledged

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16
Q

Likewise, successful marriages require a ________ of mutual _________ in order to function properly. Without these crucial ingredients, fights can easily turn ugly, with one or both counterparts trying to insist upon their own basic legitimacy.

A

baseline, validation

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17
Q

Without these crucial ingredients, fights can easily turn ugly, with one or both counterparts trying to insist upon their own
basic __________ .

A

legitimacy

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18
Q

Do you think my opinions
are ________ ?

A

legitimate

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19
Q

Esther sees conflict not as a point on a graph (i.e., a static and ________ incident), but as a curve ascending from a disagreement to an explosion.

A

contained

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20
Q

And when two people enter into conflict, they bring with them the conflictual ________ they’ve absorbed throughout their lives.

A

mores

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21
Q

Fights can spiral out of control because the participants have different relationships with anger based on their backgrounds. Think of your partner or a close friend with whom you’ve
argued: Were they taught to ______ into fights
or avoid them like the ______ ?

A

plunge, plague

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22
Q

The more you know about your counterpart’s history, the better your _____ of discussing difficult topics without that curve going vertical.

A

odds

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23
Q

Fighters are insistent. If the fleer (also known as the ________ or the _____) says, “I don’t want to talk right now,” a fighter might follow them through the house

A

withdrawer, avoider

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24
Q

With a fleer, however, their strategy doesn’t work: The more they are pursued, the more they feel overwhelmed and
_____ distance.

A

crave

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25
Q

If a fleer is uncomfortable ________ in the moment, they have a responsibility to _______ later, so that they don’t put their partner in the position of waiting for a _________ that never
comes.

A

engaging, reengage, resolution

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26
Q

Postponing indefinitely will only worsen the fighter’s __________.

A

desperation

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27
Q

Another dysfunctional dynamic can occur when both partners ______ from conflict.

A

shrink

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28
Q

A flee/flee pair may appear calm, but tensions can _______ under the surface for days (or weeks, or even years) without resolution.

A

fester

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29
Q

Sometimes, after a ________ period, one partner may tell a joke or propose an outing, temporarily easing tensions
while failing to address or resolve the underlying issue.

A

prolonged

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30
Q

If this dynamic sounds familiar to you, see if you can ________ your desire to bury difficult emotions and instead move toward the conflict.

A

surmount

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31
Q

Asking things like, “Can we chat about this now?” can prevent
___________ from ___________ and allow for calm, productive conversations.

A

resentments, calcifying

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32
Q

ASK FOR MORE
Instead of interrupting someone _____________ to say, “I don’t want to hear any more,” try waiting till they’re done
and asking, “Is there more?”

A

midsentence

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33
Q

ASK FOR MORE. ” You’ll give the other person an opportunity to provide you with additional context, and you might even _______ some anger.

A

dispel

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34
Q

REFLECT. Let’s say you’re being _________ for some _______
communication habits.

A

admonished, slapdash

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35
Q

REFLECT. You might respond, “What I’m hearing is that after I didn’t respond to your third _____, you thought that I was _______ you and decided I didn’t like you anymore. Did I get that right?”

A

text, rejecting

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36
Q

REFLECT. By summarizing what the other person is saying and _______ a guess as to the underlying emotions, you’ll make
them feel better understood—and if you’re wrong, they’ll have an opportunity to correct you.

A

venturing

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37
Q

TAKE YOUR TIME.
You have the right to say, “Let me _____ with this,” and then get back to them with a cooler head .

A

sit

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38
Q

EMPATHIZE
Sometimes people just need to be given the
space to _____ and think out loud.

A

vent

39
Q

Their criticism could come from a place of ___________
with life itself.

A

exasperation

40
Q

FILTER
If someone is _______ on you, try to respond calmly and
without defensiveness.

A

dumping

41
Q

FILTER. Then: Shake it off! _______ to a friend or
go for a run. Don’t let poisonous, ________-______ criticism
seep into your consciousness

A

Vent, mean-spirited

42
Q

FIND WHAT’S TRUE. If you heard something _____ the criticism that suggested an opportunity to grow, focus on that. Process the parts that feel true to you—without shaming or ________ yourself ___.

A

amid, beating up

43
Q

The path between you and your intended audience (and vice versa) is _______ with peril, from unspoken biases to nuance-shredding technology.

A

strewn

44
Q

When it comes to clear communication, a strong ______ can be made that talk _____ text any day.

A

case, beats

45
Q

Part of you is listening to me from a ______ of different settings I can’t even begin to imagine.”

A

host

46
Q

Communication is flattened by technologies like texting and instant messaging, as anyone who’s ever tried to express irony in these formats can ________.

A

attest

47
Q

Hearing the emotion in someone’s voice, however, is priceless—and it might help you resolve conflicts much more efficiently than those ____________ time-saving technologies.

A

supposedly

48
Q

Take a minute to think about your current well-being. Did you eat a decent breakfast? Did you stay up reading the news until 2 a.m.? Is your back as ______ as a dog’s rope toy?

A

knotty

49
Q

If you’re not getting the reaction you expected in a given conversation (especially one involving difficult feedback), resist the urge to repeat yourself ___ _________.

A

ad nauseam

50
Q

And if you inquire—_________, with genuine curiosity—about how you’re being perceived, the other person will likely
open up.

A

earnestly

51
Q

No need to repeat yourself or _________ to anxiety about whether you said something the “right” way. Simply ask the question and really pay attention to the answer.

A

succumb

52
Q

People need the time and space to _______ their emotions.

A

process

53
Q

Effective listening—receiving and reflecting information in a way that _________ the speaker’s perspective, even if you disagree—is an act of love.

A

validates

54
Q

By ________ space for someone in a vulnerable moment and validating their emotions, you’re providing much more than someone who interrupts with their own ideas.

A

holding

55
Q

You don’t need to play a game of _________ for
meanings to be ____________, motivations to
be distorted, and facts to be ________.

A

telephone, misconstrued, fumbled

56
Q

Between any speaker and listener, information must ________ what Esther describes as “the land of expectations, the land of assumptions, the land of interpretations, [and] the land of misunderstandings about the meaning of words.”

A

traverse

57
Q

Don’t ______ : This ____________ journey needn’t end in broken hearts or ________ revenues.

A

despair, labyrinthine, tanking

58
Q

Esther _______ miscommunication to _______ a note when learning a new instrument, and she urges you to think of improving your communication as a process of attunement—of both hearing and playing a note accurately through trial and error.

A

likens, fluffing

59
Q

Even the most __________ comments can come across as insulting to someone who’s been __________ to read between the lines and assume the worst.

A

innocuous, conditioned

60
Q

If they don’t feel the speaker has always been honest with them, or if they were hurt by some _______ behavior in the past, they might infer that the compliment is
actually _____________.

A

devious, backhanded

61
Q

More broadly, consider giving _________ praise to someone whose internal monologue tends to be self-critical.

A

consistent

62
Q

While under-explaining can lead to confusion, its opposite can make people feel __________.

A

infantilized

63
Q

You don’t need to say things multiple times or ______ _____ on every single step, especially if you’re working with someone
you trust.

A

drill down

64
Q

Instead, ask yourself: What does this person absolutely need to know, and how can I use the clearest possible language to explain myself? You can also check in with the other person before plunging into an __________ explanation.

A

exhaustive

65
Q

The cultural items on one’s relational résumé often ______ into ________ conversations.

A

factor, garbled

66
Q

Consider the following exchange: The speaker comes from a culture that values ___________ and irony, while the listener’s culture prizes direct speech and ___________ self-esteem.

A

understatement, unapologetic

67
Q

In many parts of the world, society places social harmony at the center of cultural life. “The focus is not on you stating your thoughts but on ________ how other people are feeling about the situation at the moment,” Esther says.

A

intuiting

68
Q

In order to ______ ___ on ____ with coworkers from across the globe, first identify and acknowledge differences in your styles of communication, perhaps by chatting about the cultural differences they’ve experienced at workplace.

A

pick up, subtext

69
Q

Note that, depending on where someone is from, their culture may also be more or less comfortable with interrupting, a hierarchical division of labor, and _______ criticism.

A

blunt

70
Q

Support from a friend during difficult
times, the sense of security a romantic partner can offer, a “_____ ___” into the arms of your teammates—all of these exemplify trust.

A

trust fall

71
Q

Trust can be sensed in the body, felt in the heart, encoded in the brain, and _________ into the soul.

A

braided

72
Q

By taking so-called micro risks with someone, you can gauge how much trust to invest in them without __________ yourself if things go wrong.

A

overexposing

73
Q

Bear in mind, though, that what may count as a micro risk for
one person could be an __________ experience for another.

A

overwhelming

74
Q

“________ exist in relationships all the time,” Esther says. Those ________can be forgettable—a ______ of resentment
caused by a housemate’s unwashed dishes, for example.

A

Ruptures, ruptures, pang

75
Q

But a _________ on the scale of a secret romantic affair or the _________________ of company funds “breaks the entire worldview” of the people on the receiving end.

A

trespass, embezzlement

76
Q

Meaningful and even lasting relationships are subject to such moments, and accepting that fact can be good for everyone involved. What’s up to the individual is setting a sustainable level of trust _________ .

A

violation

77
Q

Of course, sometimes the plate _________ beyond repair—but
trust, Esther says, “is quite _________ for some of us.”

A

shatters, malleable

78
Q

“A good question is an invitation,” Esther says. These invitations don’t assume; they warmly ______ .

A

inquire

79
Q

They can be ________, playful, provocative, philosophical—sometimes all at once.

A

probing

80
Q

Good questions can lead to greater intimacy within an existing relationship, and they can help you cultivate _________ with folks you don’t know so well—like potential clients, new coworkers, and acquaintances who could become friends
or lovers.

A

closeness

81
Q

The questions can also be like a splash of cold water to the face, ______________ the system and ________ fresh insights.

A

invigorating, prompting

82
Q

“I can’t believe I ____ ______ with…”

A

got away

83
Q

“What’s your most embarrasing _________?”

A

mishap

84
Q

Esther’s relational intelligence ________ exercises: Self-Awareness, Boundaries, Power Dynamics, The Roles You Play, Difficult Conversations, Conflict, Effective Listening, Trust and Risk, Take the Lead, Make One Change.

A

thought

85
Q

_____ ____ to your partner or the partners you’ve picked over time. Is there good ______________?

A

Circle back, complementarity

86
Q

Do I feel that I’m often ___ ____ _______ of other people and their power over me? Have I switched _____ ___ ______?

A

at the hands, back and forth

87
Q

The Roles You Play. Ask yourself, “What roles do I play
in my life—peacemaker, diplomat, truth teller, cheerleader, responsible one, ____________ , caregiver, provider, group therapist, icebreaker, planner, ______ ?”

A

disciplinarian, anchor

88
Q

Do you find that certain roles don’t make sense anymore? Is there a change that you would like to create ____-_-_____ those roles?

A

vis-à-vis

89
Q

There is a lot of power in knowing the roles that you play, so really take your time to examine with whom you play which roles, how you’ve come to play them, and how you feel about the roles you play. Were you assigned these roles? Did you take them on? Did you _________ into them? What do you think would happen if you didn’t play your part? What would be the consequences of change?

A

stumble

90
Q

Now think about a situation where you wished you had listened better, where you didn’t pay attention, or you _____ the other person __, or you ______ argued, or you went __ ___ __________ , or you went ________.

A

cut off, counter, on the defensive, ballistic

91
Q

Take the Lead. Gather a group of acquaintances (around a dinner table, perhaps), and ask everyone to respond to some broad, open-ended _________.

A

prompts

92
Q

On one end, the relationships feel good, __________; you might think, “I feel like I handle them well. They’re an important part of my life. They’re satisfying. They’re meaningful, juicy, et cetera.”
At the other end, picture the relationships that seem _______, difficult, and painful.

A

integrated, dismal

93
Q

What’s one change that you would like to make on the __________ toward more meaningful and satisfying relationships? Now go do it.

A

continuum