Master Data Management Flashcards
“Cosmic Electronics is considering the implementation of a master data management solution to integrate data and resolve any duplicates and discrepancies between Salesforce and other enterprise systems used by the company. Which of the following are the most important factors to consider for the implementation?↵Choose 2 answers.”
A. Number of systems that need to be integrated
B. System of record for different types of data
C. Location of systems that need to be integrated
D. Existence of an on-premise system that requires integration
A, B
“Cosmic Innovation is considering the implementation of an MDM solution for the regular consolidation of account records from three different enterprise systems including Salesforce. Which of the following are valid techniques for selecting the surviving fields from the three systems to ensure that the most accurate and complete master records exist in the MDM system?↵Choose 3 answers.”
A. Selecting the most recently updated fields
B. Selecting the fields from the most trusted source
C. Selecting the most complete fields
D. Selecting the fields that were rarely updated
E. Selecting the fields that were not updated
A, B, C
“Cosmic Grocery is a company that would like to implement a master data management solution. The company uses several systems, including Salesforce and an ERP system, which should be integrated for consolidating data in a central hub. A master data management strategy will need to be defined to determine the system of record (SOR) and the single source of truth (SSOT). Which of the following are valid considerations related to this?↵Choose 2 answers.”
A. The master data management system cannot act as the single source of truth.
B. There can be multiple systems of record for a given piece of information.
C. The single source of truth refers to the place where a record can be sourced from.
D. The system of record is the authoritative data source for a given record.
C, D
“Cosmic Supermarket is a global company that will soon integrate multiple information systems, including Salesforce, by utilizing a master data management solution. A system architect has been hired to provide assistance in its implementation. What approach should the data architect use to determine which system should be the system of record?↵Choose 1 answer.”
A. The MDM system should always be the system of record.
B. The last system that receives an update should be the system of record.
C. The system that updates a record should always be the system of record.
D. Data flows should be reviewed with business users to determine the system of record.
D
“Cosmic Dry Foods uses multiple instances of Salesforce for different continents where it sells its products, including North America and Europe. Millions of accounts, contacts, and opportunities are stored in these instances. The IT director of the company would like to capture all the master data from multiple instances and store them in a central hub for the purpose of analytics and reference. A single version of the master data should be created in one data store. Which technique should an architect recommend for this use case?↵Choose 1 answer.”
A. Data replication
B. Data propagation
C. Data consolidation
D. Data federation
C
“The IT department of Cosmic Software Solutions has been given the task of redefining the security policies of the company as a result of a recent data breach by a cyber attacker. One of the new policies requires capturing specific user actions in Salesforce, such as login, logout, API calls, etc. What should a data architect recommend for this requirement?↵Choose 1 answer.”
A. Use Field Audit Trail to capture the information.
B. Use Setup Audit Trail to capture the information.
C. Install a third-party application available in the AppExchange.
D. Use Event Monitoring to capture the information.
D
“Cosmic Software Solutions would like to offer different levels of support to customer accounts based on the size of the company. An app configuration needs to be created for different support tiers and account types, which should then be deployed to multiple production orgs used by the company. Which of the following is a valid reason for using custom metadata types instead of custom settings for this use case?↵Choose 1 answer.”
A. Custom metadata types can be used in formula fields and validation rules.
B. Apex code can be used to create and edit records of custom metadata types.
C. Custom metadata rows can be created or modified using SOAP API.
D. The records of custom metadata types can be deployed using packages.
D
“Cosmic Industries would like to implement a MDM solution for consolidating data such as product parts from different enterprise systems. Different systems are used to store different data attributes. For example, the product lifecycle management (PLM) system stores attributes related to manufacturing of product parts, while Salesforce is used to store attributes related to configuration and packaging of product parts. The lifecycle of a product part consists of multiple stages, namely, design, manufacture, store, transport, sell, and ship. When a product part record is updated in a system at a particular stage, related data from all the systems should be retrieved and sent to the central MDM system for consolidation and to provide a complete picture of the product part. Which of the following is an important consideration pertaining to this use case?↵Choose 1 answer.”
A. The system of record for each product part should always be Salesforce.
B. The system that updates a product part record should be the system of record.
C. A different system of record should be defined for each stage of the product part lifecycle.
D. The system of record should be defined based on the data attributes it stores.
D
“Cosmic Harvest would like to implement a master data management solution for data consolidation from multiple source systems and establishing a single source of truth. The IT manager has asked the data architect to enable intelligent creation of the best version record in the master data management system. The architect has recommended the use of survivorship rules for selecting the records to be retained during merge operations. Which of the following is a valid consideration for this use case?↵Choose 1 answer.”
A. Survivorship rules cannot be used to resolve conflicts while merging records.
B. There should be multiple survivorship rules for each object.
C. The criteria for selecting the master record should be specified.
D. Survivorship rules are not typically used for duplicate identification.
C
“Cosmic Service Solutions would like to integrate account data in Salesforce with customer data in an ERP system. A master data management solution has been suggested by a data architect to prevent data duplication. A single source of truth should be created for the master records that represent the most accurate and complete versions of the records in the two systems. In order to prevent any data conflicts, how would the architect determine the system of record at the field level?↵Choose 2 answers.”
A. The system that updates a field would always be the system of record.
B. Data flows should be reviewed to define the system of record based on fields.
C. A data warehouse would need to be utilized to determine the system of record.
D. The master data management solution would determine the system of record.
B, D
“Cosmic Cosmetics recently decided to switch from its legacy CRM system to Salesforce. Most of the users have already migrated to Salesforce, but there are still some users who are using the legacy system to access some data and functionality. The data architect of the company has suggested a master data management solution to consolidate data from the source systems. The IT manager of the company will be meeting with stakeholders to determine an appropriate implementation strategy that includes outlining a single source of truth and defining the authoritative data source for different types of data. Which of the following are important considerations related to the system of record for ensuring smooth interoperability between the systems?↵Choose 2 answers.”
A. The system of record should be defined based on specific objects, records, and fields determined during the meeting.
B. Salesforce should be the system of record for all types of data.
C. The legacy CRM system should be specified as the system of record for specific data until it is completely replaced by Salesforce.
D. Salesforce should be the system of record for only accounts, contacts, and opportunities.
A, C
“Cosmic Service Solutions has several Salesforce instances for different regions where the company would like to install a custom application that will be used for the management of internal service records. The application must use custom metadata configuration. The data architect of the company has suggested the use of custom metadata types for this use case. Which of the following are valid reasons for using custom metadata types?↵Choose 3 answers.”
A. Custom metadata types can be deployed using packages.
B. Different configurations can be assigned to different regions using mapping.
C. SOAP API can be used to create, edit, and delete custom metadata records.
D. Apex code can create, read, update, and delete custom metadata records.
E. Values of a custom metadata type can be referenced in a formula field.
A, B, E
“Cosmic Solutions will soon integrate several enterprise systems together and implement a master data management solution to prevent data duplication. Each system contains several million account and contact records. Which of the following statements is true regarding the system of record at the field level?↵Choose 1 answer.”
A. The data architect will need to manually define the system of record in case of data conflicts.
B. The master data management system will determine the system of record.
C. The system with the most recently updated record will be the system of record.
D. The system with the most frequently updated record will be the system of record.
B
“Cosmic Luxiam uses Salesforce to store accounts, contacts, and leads. An external order management system is used to store data related to accounts, contacts, and orders. The company would like to consolidate data and prevent the creation of duplicates. However, the records in each system should maintain information such as Account Name, First Name, and Last Name, but they should all refer to the central data store that contains the consolidated data. What should a data architect recommend to fulfill this requirement?↵Choose 1 answer.”
A. Use a data integration application from the AppExchange and another Salesforce org for data consolidation.
B. Use a master data management system to reconcile accounts and contacts from the two systems.
C. Use Apex to automatically create and update records in a separate system.
D. Use the command-line interface of Data Loader to schedule regular upsert of records in a central hub.
B
“Cosmic Innovation uses Salesforce to store and manage accounts, contacts, and opportunities. The company uses an order management system that automatically updates account and opportunity records in Salesforce. Furthermore, an external system that is used to generate invoices also updates account and opportunity records. How should the data architect determine which system should be the system of record to prevent any data conflicts?↵Choose 1 answer.”
A. Salesforce should be the system of record since accounts and opportunities are stored in Salesforce.
B. Data flows should be reviewed with the end users to determine the system of record.
C. The system that updates a data attribute should be the system of record.
D. The latest integration data flow should determine the system of record.
B
