MANDATORY COMPETENCIES Flashcards
Ethics:
• Why couldn’t you act for your neighbour?
As did not have the correct level of PII, I would not be providing my neighbour with high level of service, and would be putting both my neighbour and myself at risk.
Ethics:
• What is a conflict of interest?
A conflict of interest is anything that impedes or might be perceived to impede an individual’s or firm’s ability to act impartially and in the best interest of a client. A conflict of interest can cast doubt on your integrity; it can also have a damaging effect on your firm and the profession as a whole.
Ethics:
• What was the potential conflict of interest at Wooton-under-Edge?
Agent was also the Landlord.
I was able to highlight this to my client, which resulted in the Agent only acting in a landlord role, during the lease negotiations. the LL wanted my client to take the property on as a FRI, however, due to the poor condition of the roof, which was highlighted in my condition report, my client was able to negotiate a IRL (reducing my clients risk).
Client Care:
• How did you track progress and report to your Client?
Design meetings, site progress inspections, and meeting with clients, emails, meeting minuets, phone calls, reports.
Client Care:
• Why is feedback so useful to you?
Lessons learnt:
tells you what you are doing well and areas need improvement.
Com & Negs:
• How did you benchmark the m² rate for NFUM offices?
I used The Building Cost Information Service (BCIS) to benchmark the average cost per m2 for office fit-outs.
H & S :
• what is NEBOSH and what is it purpose?
National Examination Board for Occupational Safety and Health.
Provides training and skill which are essential to help identity, manage and eliminate the risks within the workplace.
H & S :
• what is CSCS and what is it purpose?
The Construction Skills Certification Scheme (CSCS
H & S :
• What’s correct ladder use?
the HSE have a excellent guide for Safe use of ladders and stepladders.
1 in 4 rule.
H & S :
• What’s appropriate PPE?
Appropriate PPE is dependent on the Risk assessment findings and task to be undertaken.
All risk assessments should be undertaken by a competent person (e.g. appropriate qualifications, training and experience).
H & S :
• How do you prepare a RA?
I follow the HSE guidelines when preparing a Risk Assessment, which recommended the following steps;
1 Identify the hazards
2 Decide who might be harmed and how
3 Evaluate the risks and decide on precautions
4 Record your findings and implement them
5 Review your assessment and update if necessary.
Dispute:
• What are the 5 methods of conflict avoidance?
1) Accommodating
2) Avoiding
3) Collaborating
4) Compromising
5) Competing
Dispute:
• Explain relevance of RICS Toolkit and JCT.
Provides best practice guidance on how best to deal with a dispute, by either negotiation, mediation or adjudication.
Sust:
• Difference between BREEAM and EPC.
BREEAM assessment evaluates the procurement, design, construction and operation of a development against a range of targets based on performance benchmarks.
It focuses on sustainable value across range of categories:
Energy Land use and ecology Water Health and wellbeing Pollution Transport Materials Waste Management
Each category focusses on the most influential factors, including reduced carbon emissions, low impact design, adaption to climate change, ecological value and biodiversity protection.
Developments are rated and certified on a scale of Unclassified (<30%), Pass (>30%), Good (>45%), Very Good (>55%), Excellent (>70%) and Outstanding (>85%).
An EPC contains:
information about a property’s energy use and typical energy costs
recommendations about how to reduce energy use and save money
An EPC gives a property an energy efficiency rating from A (most efficient) to G (least efficient) and is valid for 10 years.
Sust:
• When is an EPC required?
Energy Performance Certificates (EPCs) are needed whenever a property is:
built
sold
rented
Altered
