Managing Teams

Question 1

7 basic principles of teams management

Answer 1

1. Created a structured work environment
2. Promote teamwork
3. Determine your goals
4. Communicate effectively
5. Delegate
6. Training
7. Take breaks

Question 2

Create a structured work environment

Answer 2

Have permanent polices in place
Have clear goals both daily and yearly
Have an efficient workflow system
Be consistent with the work schedule so staff know what to do each day
Clear roles for team members

Question 3

Promote teamwork

Answer 3

Organise regular team meetings
Show your appreciation and reward staff, celebrate achievements
Team building activities inside and outside of work - build camaraderie
Less by example - be approachable, supportive, and willing to pitch in

Question 4

Determine your goals

Answer 4

Set goals for the pharmacy team
Develop metrics to track performance
Set goals for employees both collectively and individually
Need to make it clear what the goals are to avoid frustration from employees

Question 5

Communicate effectively

Answer 5

Miscommunication can lead to errors and confusion
Good communication promotes productively, efficiency, and cooperation
Hold catch up meetings
Everyone meet for 5 mins every morning to hear announcements
Don’t forget about people who work part time or have been off work

Question 6

Delegate

Answer 6

Don’t micromanage
Need to let go of some responsibilities and pass to someone else
Trust competent members of staff with tasks
Effective delegation will reduce burn out

Question 7

Training

Answer 7

So all employees know how to do their job they way they’re expected to
Builds confidence
Job satisfaction
Succession planning is to make sure staff are trained to step into new positions which might need filled in the future

Question 8

Take breaks

Answer 8

If not able to take breaks there is something wrong operationally
Work load to staffing level ratio not right
Not taking any breaks increases the risk of errors