Change Management

Question 1

Pharmacy change readiness wheel

Answer 1

Profitability perspective / cost effectiveness
History of past change - change fatigue
Assessment of the need for change
Resource availability
Measurement and metrics
Assessing risk
Change orientation
Info and knowledge availability
Skills audit - does someone have the appropriate skills or does someone need trained
Time availability

Question 2

Pharmacy change implementation wheel

Answer 2

Planning change
Helping and assessing change
Allocating resources
Responding and managing resistance
Marketing the change
Aligning the change
Communicating the vision
Integrating and consolidating
Situating and leading
Triggering the motivation

Question 3

Resistance to change

Answer 3

Misunderstanding about the need for change / when reason for change is unclear
Fear of the unknown
Lack of competence
Connected to the old way - organisation culture
Low trust / ineffective leadership
Temporary fad
Not being consulted
Poor communication
Changes to routine
Exhaustion/ saturation
Change in the status quo - accustomed to routine and way of doing things
Benefits and rewards