Managing stakeholder relationships Flashcards
1
Q
Ways to manage relationships
A
Communication:
Dialogue (speaking informally to stakeholders)
Press release
Q&A
Consultation:
Survey
Focus Group
1
Q
How to manage customer relationships
A
Customers:
collecting market research
customer comments box
Accurate advertising
Delivering on promises
2
Q
How to manage supplier relationships
A
Suppliers:
Payment on time
Improved communication systems - Like stock management systems
3
Q
How to manage employee relationships
A
Recognising trade unions/ work councils
Training and development schemes
Social events
Health and safety
4
Q
How to manage owner/ stakeholder relationships
A
Consultation of shareholders at AGM
Listening to shareholder concerns
Paying a dividend
