Managing Quality Flashcards
Define Quality Management
Quality management is a discipline for ensuring that outputs, benefits, and the processes by which they are delivered, meet stakeholder requirements and are fit for purpose
What 4 primary processes does quality management cover?
- Quality Planning
- Quality Assurance
- Quality Control
- Continuous Improvement
Quality planning = define what standards are acceptable and how they will be met
Quality assurance = Ensure processes create acceptable products and that processes are constantly reviewed
Quality control = inspection of deliverables to ensure they meet the agreed specification
Continuous improvement = systematic identification and implementation of process improvements
Define a review
“A review is a critical evaluation of a deliverable, business case or project, programme or portfolio management process.”
Which of the following best defines quality?
a. No defects
b. Meeting an agreed standard
c. Meeting the needs of the stakeholders
d. A degree of excellence
C
Rationale: Quality is often defined as “fit for purpose”, in other words meeting the needs of the stakeholders.
Within the context of quality management, the word ‘quality’ relates to:
a. How good the product is in a relative sense
b. The degree to which a product conforms to the stipulated requirements
c. The likely cost of the product
d. How long the product will last when in use
B
Rationale: Quality looks at how closely the product meets the stated customer requirements: how closely does it do what we wanted.
Quality control involves:
a. Measuring and inspecting completed, or part completed products
b. Identification of standards that products must meet
c. Pro-active steps to increase the likelihood of future products being acceptable
d. The line management of quality inspectors
A
Rationale: Quality control relates to inspecting the deliverables of the project.
Which of the following is a valid objective for the post project review?
a. To plan the next project for the project team
b. To make proposals for the operation of the project deliverables
c. To improve future estimating accuracy
d. To plan how to complete the project objective
C
Rationale: The post project review is essentially about lessons learned: what did we do well, what could be improved on future projects. Improving future estimates is therefore a valid goal.
The review held between project phases to determine whether it is viable to
continue the investment in the project is called a…
a. Project evaluation review
b. Post project review
c. Gate review
d. Product review
C
Rationale: This is the APM definition, which is also supported by PRINCE2.
What are the 6 types of review?
- Project Evaluation Review
- Audi
- Post-Project Review
- Peer Review
- Gate Review
- Benefits Realisation Review
What is covered in a Project Evaluation Review?
PM and team review present health of project, evaluate likely achievement of success criteria. Opportunity to take corrective actions
Should at least be carried out before Stage-Gate review
What is an Audit?
A review conducted by an external 3rd party, that may be done due to concerns over governance, or determine continuing viability
What is covered in a post-project review?
Purpose is to learn lessons and improve ability to deliver future projects
- evaluate effectiveness of PM
- Compare deliverables against requirements
- Assess performance
- Capture stakeholder opinions on how proj was delivered
- Disseminate findings
What’s Peer review?
Evaluation of work or performance by peers in the same field in order to maintain and enhance quality of work done in that field. More people will be more likely to spot weaknesses in processes and methods
What is Gate Review
Held at end of each phase of project. Sponsor makes decision if project is still viable
What is a Benefits Realisation Review?
Sponsor is accountable for realising the project benefits. A Review after project deliverables have been in use should be undertaken to measure if benefits have been realised
