Communication Flashcards
Define communication
Communication is the means by which information or instructions are exchanged. Successful communication occurs when the received meaning is the same as the
intended transmitted meaning.
Project communication can be defined as:
a. the means by which information or instructions are exchanged.
b. a discussion between two or more parties aimed at reaching agreement.
c. the identification, analysis and implementation of actions designed to engage with stakeholders.
d. more complex in a projectised environment than in a functional environment.
A
Rationale: Communication at its simplest is the exchange, sending and receiving, of information.
Different methods of communication include all the following except:
a. Interactive
b. Push
c. Pull
d. Reactive
D
Rationale: Interactive communication is a dynamic exchange of information this can include face-to-face communication. Traditional TV is a good example of “push communication”, programmes are scheduled and can only be viewed when aired. With the advent of “smart TV’s” programmes can be “pulled”, downloaded/streamed when the viewer wants them. Reactive isn’t recognised as a communication method.
Barriers to communication can include all of the following except:
a. Geographical distance
b. Different fields of expertise
c. The use of jargon
d. informal verbal communication
D
Rationale: Informal verbal communication is a description of a communication style rather than a barrier, something that interferes with or stops communication.
Key elements of effective communication typically include all of the following
except:
a. Identification and analysis of stakeholders
b. Non-verbal communication
c. A system of monitoring and feedback to assess effectiveness
d. Relevance and clarity of the message
B
Rationale: Ensuring that the message is clear and relevant to the identified
recipients and that they can provide feedback on the message is key to effective
communication.
Which of the following would NOT be included in the communications plan
a. Report templates
b. Stakeholder analysis
c. Timing of communications
d. Feedback mechanisms
B
Rationale: Stakeholder analysis would be included in the Stakeholder Management plan.
