MANAGING PRODUCTION AND SERVICE OPERATIONS

Question 1

Any process that accepts inputs and uses resources to change those
inputs in useful ways

Answer 1

Operations

Question 2

is any resources used to create goods and services.

Answer 2

Input

Question 3

is all about converting inputs into outputs. This can be done
either through manufacturing or service processes.

Answer 3

Transformation
process

Question 4

It is the result of processes.

Answer 4

Output

Question 5

Industrial chemicals like methylene chloride, borax powder, and
phosphoric acid are produced by

Answer 5

Chemical manufacturing firms

Question 6

Services like those for the construction of ports, high-rise buildings,
roads, bridges, etc., which are produced by

Answer 6

construction firms

Question 7

As a business expands, its operational processes also develop,
necessitating proactive planning by management to avoid

Answer 7

System disruptions

Question 8

The process of efficiently and effectively planning, organizing, and
controlling operations to achieve objectives.

Answer 8

Operations management

Question 9

It is about accomplishing a job with lower expenses compared to
someone else performing the same task.

Answer 9

Efficiency

Question 10

The quality of producing an intended or desired result

Answer 10

Effectiveness

Question 11

The measure of an organization’s ability to use its resources to produce
goods or services as effectively as possible.

Answer 11

Productivity

Question 12

. As an operations manager, the engineer is tasked with identifying
strategies to enhance the quality of ______ while simultaneously
_______ within their department

Answer 12

Products or services; Reducing costs

Question 13

This complex task is completed by a combination of human labor and
the use of tools and machinery, and often involves chemical or
biological processes.

Answer 13

Manufacturing

Question 14

A type of manufacturing or production facility that specializes in
providing customized or made-to-order products, parts, or services for
a variety of clients.

Answer 14

Job shop

Question 15

Type of manufacturing service is used in the pharmaceutical industry.

Answer 15

Batch Flow

Question 16

This refers to a production layout arranged un a sequence to
accommodate processing of large volumes of standardized products or
services.
A. Batch Flow B. Worker-paced line flow C. Continuous Flow D. Job shop

Answer 16

B

Question 17

It is also known as an automated assembly line with automated
machinery.
A. Machine-paced line flow B. Batch Flow C. Job Shop D. Continuous Flow

Answer 17

A

Question 18

______ is typically used for high-volume production to achieve
economies of scale and reduce unit costs.
A. Batch Flow B. Job Shop C. Continuous Flow D. Hybrid Flow

Answer 18

C

Question 19

It is a production system that combines elements of both batch
manufacturing and continuous flow manufacturing.
A. Batch Flow B. Job Shop C. Continuous Flow D. Hybrid Flow

Answer 19

D

Question 20

It refers to the provision of services to persons by hand or with
machinery.
A. Service Process B. Service Factory C. Service Shop D. Mass Service

Answer 20

A

Question 21

_______ offers a limited mix of services which results to some
economies of scale in operations.
A. Professional Service B. Service Factory C. Service Shop D. Mass Service

Answer 21

B

Question 22

_______ refers to a type of service delivery model characterized by a
flexible and adaptable approach to meeting customer needs.
A. Mass Service B. Professional Service C. Service Process D. Service Shop

Answer 22

D

Question 23

An organization that caters to the needs of a vast number of individuals
concurrently.
A. Mass Service B. Professional Service C. Service Process D. Service Shop

Answer 23

A

Question 24

It specializes in providing specialized services to other businesses or
individuals.
A. Mass Service B. Professional Service C. Service Process D. Service Shop

Answer 24

B

Question 25

Supply designs for a physical plant, products, and promotion materials. A. Health Service B. Design Service C. Production System D. Advertising Agency

Answer 25

B

Question 26

_____ help promote a firm's products. A. Health Service B. Design Service C. Production System D. Advertising Agency

Answer 26

D

Question 27

It is the disparity between the worth of inputs and the worth of outputs that signifies the value generated by these production processes. A. Health Service B. Design Service C. Production System D. Advertising Agency

Answer 27

C

Question 28

A well-executed ______ ensures that these expectations are met, while products with poor design tend to deter customers from making a purchase. A. Production Planning B. Quality Control C. Product Design D. Production Scheduling

Answer 28

C

Question 29

It can be described as the process of predicting future sales for a specific product, translating these predictions into the demand they generate for various production facilities, and making arrangements for securing these facilities. A. Production Planning B. Quality Control C. Product Design D. Production Scheduling

Answer 29

A

Question 30

It is the phase of production control that involves creating schedules that detail the duration of each operation in the production process. A. Production Planning B. Quality Control C. Product Design D. Production Scheduling

Answer 30

D

Question 31

The management of ________ and _______ must be undertaken with a high degree of efficiency and effectiveness specially in firms engaged in high volume production. A. Purchasing, Material B. Scheduling, Services C. Planning, Materials

Answer 31

A

Question 32

The process of establishing and maintaining appropriate levels of reserve stocks of goods. A. Inventory Control B. Work-flow layout C. Production Design D. Quality Control

Answer 32

A

Question 33

It encompasses the strategic arrangement of the physical components within a production system. A. Inventory Control B. Work-flow layout C. Production Design D. Quality Control

Answer 33

B

Question 34

______ refers to the measurement of products or services against standards set by the company. A. Inventory Control B. Work-flow layout C. Production Design D. Quality Control

Answer 34

D

Question 35

The transformation process identifies the inputs for production of final goods or services

Answer 35

FALSE

Question 36

A service factory offers an extensive mix of services which results to some economies of scale in operations.

Answer 36

FALSE

Question 37

In worker-paced assembly line the size of operation is constant.

Answer 37

FALSE

Question 38

Job shops manufacture products in small lots that are needed but cannot be produced economically

Answer 38

TRUE

Question 39

The batch flow process is where lots of generally borrowed designed products are manufactured.

Answer 39

FALSE

Question 40

The function of a manufacturing engineer is to determine and define the equipment, tools, and processes required

Answer 40

TRUE

Question 41

Efficiency is related to the cost of doing something or the resource utilization involved.

Answer 41

TRUE

Question 42

Mechanical devices are produced by manufacturing firms.

Answer 42

TRUE

Question 43

Professional services firms offer a diverse mix of services.

Answer 43

TRUE

Question 44

Scheduling is a very important activity because it helps management to make decisions regarding capacity.

Answer 44

FALSE

Question 45

The process layout used in mass service is the rigid pattern of line flow processing

Answer 45

FALSE

Question 46

In continuous flow processing, operations are highly capital intensive.

Answer 46

TRUE

Question 47

In the transformation process, the work-flow layout maybe done either haphazardly or orderly

Answer 47

TRUE

Question 48

In machine paced assembly line, capital equipment is a bigger cost item than labor.

Answer 48

TRUE

Question 49

A cost-effective work-flow layout maximizes variation in types of material-handling equipment.

Answer 49

FALSE

Question 50

Five inputs in production process

Answer 50

Land Labor Capital Raw materials Information

Question 51

Three transformation processes in production process

Answer 51

Equipment Technology Procedures

Question 52

Two outputs of the production process

Answer 52

Products ServiceS

Question 53

Two types of transformation processes

Answer 53

Manufacturing service Service process

Question 54

Seven characterization of worker-paced line flow

Answer 54

The products manufactured are mostly standardized There is a clear process pattern. Specialized equipment is used. The size of operation is variable. The process is worker -paced. The type of layout used is the line flow. Labor is still a big cost item.