MANAGING MANAGEMENT FUNCTION Flashcards

1
Q

Consumers will be more ____________ to acquire goods that are
readily accessible and can be purchased for less than competing items
of the same type

A

Inclined

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2
Q

The key to success is viewed as ___________________ to
optimize customer satisfaction.

A

Offering a superior product

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3
Q

The ______________ gives heed to what the customers want.

A

PRODUCTION CONCEPT

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4
Q

Personal selling refers to the _________________ in a conversation
with one or more prospective purchasers for the purpose of making a
sale

A

Oral presentation

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5
Q

Personal selling may be useful to the ________________ of the
engineer manager.

A

MARKETING CONCEPTS

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6
Q

It includes the employees, customers, and other stakeholders who
interact with a business

A

PEOPLE

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7
Q

The procedures and steps involved in delivering a product or service
to the end-user are part of the marketing mix particularly the
_______________.

A

PROCESS

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8
Q

The tangible aspects of a product, including packaging, branding, and
more are referred to as the _______________ in a marketing mix.

A

Physical evidence

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9
Q

It focuses on making a profit by meeting the needs and wants of
customers.

A

MARKETING CONCEPT

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10
Q

It is the use of marketing disciplines to achieve organizational goals
by developing and maintaining a sustainable competitive advantage.

A

STRATEGIC MARKETING

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11
Q

It is a group that has been chosen because of similar traits like age,
income, and lifestyle as the most probable candidates to purchase a
product.

A

TARGET MARKET

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12
Q

It involves fine-tuning strategies to maximize efficiency and adapt to
changing market conditions, which is crucial in the context of
strategic marketing.

A

Optimization

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13
Q

It is a group of activities designed to facilitate and expedite the selling
of goods and services.

A

MARKETING

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14
Q

It is the process of planning, executing, and tracking the marketing
strategy of an organization

A

MARKETING MANAGEMENT

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15
Q

It is a tool to structure marketing activities that helps managers
consider all relevant aspects of their project.

A

Marketing Mix

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16
Q

In the marketing sense, this term includes the tangible or intangible
item and its capacity to satisfy a specific need.

A

PRODUCT

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17
Q

It refers to the money or other considerations exchanged for the
purchase or use of the product, idea, or service.

A

PRICE

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18
Q

It is the difference between total revenue and total costs and is
calculated with the profit equation.

A

PROFIT

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19
Q

It refers to a reduction in the original price of a product or service.

A

DISCOUNT

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20
Q

In the marketing mix, it may be virtual or real-world, where you will
market your goods or services

A

Place

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21
Q

One of the most common versions of the marketing mix is the so
called ____________

A

SEVEN P’S OF MARKETING

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22
Q

It is the money generated from normal business operations. It is
calculated by the sales of the product times the quantity of units sold.

A

TOTAL REVENUE

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23
Q

It is all expenses related to operating the business that are directly
related to producing a good or service.

A

TOTAL COST

24
Q

It serves the practical purpose of protecting the product during
transportation and storage.

25
It is often used by businesses that have a large amount of excess capacity
Production Concept
26
The promotional tool that publishes news or information about a product, service, or idea on behalf of a sponsor but is not paid for by the sponsor.
PUBLICITY
27
It is focused on persuading customers that the products offered were superior in quality and value to those of competitors.
Marketing Strategies
28
Any paid attempt to communicate with the customers other than advertising, publicity, and personal selling.
SALES PROMOTION
29
This is the one segment that relies on research into the decisions of a company's current customers.
Behavioral
30
These are the main characteristics that define your target market.
Demographic
31
It is the long-term result that the customer hopes to achieve by selecting the product.
PROMISED PRODUCT
32
This product includes the tangible product and all of the services that support it.
Augmented product
33
The location of the business must be located in close proximity to the target market.
Geographic location
34
This relates to how simple it is for clients to visit the location.
ACCESSIBILITY
35
The selling concept is the idea that businesses should focus on creating products that are superior in quality and features to those of their competitors
FALSE
36
If a business can create a better product, then customers will be more likely to buy it.
TRUE
37
Medina defines advertising as "a paid message that appears in the mass media for the purpose of informing or persuading people about particular products, services, beliefs, or action."
FALSE
38
If the engineering manager wants to reach a large number of people, he may use any of the mass media depending on his specific needs and his budget.
TRUE
39
Unlike advertising, where the sponsor pays for space or time, personal selling is considered "earned media."
FALSE
40
The idea of selling concept is to sell the company’s product through large scale marketing and promotional activities while also fulfilling the customers’ needs.
FALSE
41
Marketing concept is product - oriented.
FALSE
42
Strategic marketing addresses high-level considerations such as what markets to target, which services to offer, and how to price and promote them.
TRUE
43
To maximize sales and profits, a company has the only option of serving entirely of its chosen market.
FALSE
44
The target market is a group wherein they are characterized by shared characteristics and interests that make them more likely to be interested in and benefit from what the business offers.
TRUE
45
A target market must have the ability to satisfy the profit objectives of the company.
TRUE
46
At whatever management level the engineer manager works, he must be concerned with convincing others to patronize his outputs.
TRUE
47
Designing and creating new products and services is the core job of an engineer.
TRUE
48
When a company cannot be near the customers, they can hire sales agents to cover specific areas
TRUE
49
When services and ideas are similar in quality and other characteristics, price will be a strong factor on whether or not a sale will be made.
FALSE
50
Five considerations when designing and branding products.
Quality, Packaging, Design, Materials, Production Cost
51
The five marketing concepts.
Production Concept, Product Concept, Selling Concept, Marketing Concept, Societal Marketing Concept
52
The two objectives of the production concept
Achieve high sales volume Produce products that are low in cost and easy to manufacture
53
The four tools used in the promotion
Advertising, Publicity, Personal Selling, Sales Promotion
54
The four public advertising carriers
Radio , Television, Magazine, Newspaper
55
Four major segments of consumers
Demographic, Geographic, Psychographic, Behavioral
56
The four levels of product
Core product, Tangible product, Augmented product, Promised product