Managing Change

Question 1

Purpose of change

Answer 1

Adapt to change from the Moro market and macro environment

Recover from an event that occurred

Question 2

Types of change

Answer 2

Proactive change

Reactive Change

Question 3

Proactive change

Answer 3

Change which has been planned in advance and which introduces new initiatives or projects

Question 4

Reactive change

Answer 4

Change which is not always planned and occurs in response to an event which is normally external

Question 5

The ways in which change can happen

Answer 5

Gradual
Radical
Crisis

Question 6

gradual change?

Answer 6

Change which happens slowly over time

Question 7

Radical change

Answer 7

Change which happens very quickly

Question 8

Crisis change?

Answer 8

Change which happens in response to a crisis situation

Question 9

change management

Answer 9

• Managing people and the process of change within 1 business
• If change is going to happen there needs to be an adjustment of behavior and way of thinking in employees
• application of a structured process and set of tools for leading people to help achieve an outcome
• it emphases the People Side of change and targets leadership within all levels of an organization including executives, senior leaders, middle managers and line supervisors

Question 10

What happens when change manage is done well

Answer 10

People feel engaged in the change process and all work together towards a common goal… realizing benefits and delivery results

Question 11

Change management involves….

Answer 11

Identifying a crisis
Planning a response
Responding to a sudden event that significantly effects the business
Limiting the damage
Selecting an individual/team to deal with the crisis
Resolving the crisis

Question 12

Theories of change management

Answer 12

Top quality management (TQM)
Prosci's change management methodology 
Business Process Re-engineering (BPR)
Kaizen Model
John Kotter's change model
Kurt-Lewin's 3 step model

Question 13

Top quality management

Answer 13

Management and employees work together to improve the process, products, services and culture they work in

Question 14

Prosci’s change management theory

Answer 14

Step 1- prepare for change
Step 2- manage change
Step 3- reinforce change

Question 15

Business process re-engineering (BPR)

Answer 15

Business process needs to be improved in order to deal with change effectively

Question 16

Kaizen Model

Answer 16

based on 5 elements:

1. Quality group meets to discuss levels of quality in their divisions
2. Strong morale amount members is very important
3. Teamwork is necessary
4. Personal discipline of each employees ensures that team stays strong
5. Suggestions of improvement for each employee

Question 17

John Kotters change model

Answer 17

• designed for managing stress in a typical hierarchical organization
• this is where management decides on change and then tells it to employees

Question 18

8 steps to John Kotters change model

Answer 18

1. Establish a sense of urgency among employees to deal with the change
2. Create a guiding coalition… management and employees ,use work together
3. Create a clear vision for the business
4. Communicate and explain all visions to the business.
5. Give everyone a chance to speak and give feedback based on the vision
6. Plan and create short term goals and success
7. Consolidate all feedback..combine all improvements to produce even more change
8. Anchor in the culture… and make new approaches part of the businesses stranded procedures

Question 19

Kurt Lewis 3 step change model

Answer 19

1. Unfreeze –create the right environment for people to step out of their comfort zone and be open to Change
2. Change– look for news ways to do things and make changes
3. Re freeze – stabilize the business and maintain all changes ensuring the change is consistent and beneficial to the business

Question 20

Causes of resistance to change

Answer 20

Lack of communication
Lack of understand the change
Lack of will to change
 Threats to change
Loss of security 
Fear of economic loss
Loss of power and control
Peer pressure
Timing and scope of change

Question 21

techniques to manage change

Answer 21

Knowing the environment 
Challenging in existing knowledge
Passion for you beliefs 
Rewards 
Build strong teams
Transfer ownership to a working team
Perseverance

Question 22

Knowing the environment

Answer 22

This means actively collecting info on all aspects of the business internally and externally and using it to evaluate the business

Question 23

Challenging in existing knowledge

Answer 23

Analyze all info form many different angles and find patterns, problems and solutions to prevent and overcome problems

Question 24

Passion for your beliefs

Answer 24

Be passionate and genuinely show you believe in something

Question 25

Build strong teams

Answer 25

Use the resources and strengths of others in the planning and implementation of change
Use knowledge and networking to get input and feedback

Question 26

Transfer ownership to a working team

Answer 26

Provide a steam with all the necessary tools and info to implement change and assist them with the resources and support

Question 27

Perseverance

Answer 27

Change takes time and can be very difficult, but leaders must persevere in order to achieve good results

Question 28

Tools to assist in change management

Answer 28

Sensitivity training 
Media and communication 
Presentations 
Training development and support 
Team meetings 
Trouble shooting

Question 29

Coping with problems during change

Answer 29

Be repaired to deviate from the plan
Expect the unexpected
Stick with the mission
Deal with the crisis

Question 30

The 7 stages in adapting to change

Answer 30

1. Immobility… unable to do anything
2. Denial that there is a problem
3. Self doubt or depression
4. Accepting reality and the need for change
5. Testing self and making changes
6. Seeking meaning and reasons for the change that happens
7. internalizing the changes that have been made

Question 31

Changes in the workplace

Answer 31

Happen on a constant basis which can lead to stress and the need to change management

Question 32

Common changes in the workplace

Answer 32

Unemployment 
Retrenchment 
Dismissal 
Affirmative action 
Black economic empowerment (BEE)
Legislation 
Globalization
Technology