Managers and Organizations Flashcards
Role of a Manager
a person who supports and is responsible for the work of others. Must coordinate human resources with material resources
What is an organization?
People working together to achieve a common purpose ex. apple, raptors, school, church
Three Characteristics of an organization
Purpose- create good or service
Division of labour- different tasks assigned to different people
Hierarchy of authority- a level by level management structure of increasing responsibility
4 Managerial Functions
Planning:
Setting goals and determining how those goals will be met
Organization:
Arranging people, tasks, responsibilities and resources
Directing:
Inspiring and motivating people to excellence
Controlling:
Monitoring achievement and taking corrective action
Upper Manager
Establishes organizational objectives/goals
Also called senior management executives
ex. CEO, CFO, Vice-president of Marketing
Middle Manager
Interprets direction from upper managers
Guide lower managers
ex. General manager, regional manager, divisional manager
Lower Manager
Manages operating employees
ex. Supervisor, foreperson, assistant manager
Line Manager (vs. staff manager)
Their work directly contributes to the production of a good/service
ex. supervisors, CEO, plant/factory manager
Staff manager (vs. line manager)
Work in specialized support areas such as marketing, accounting, HR and the legal department
ex. Vice-president of marketing, President of accounting
Functional manager (vs. general manager)
Responsible for a single area such as accounting, engineering, marketing, HR.
General Manager (vs. functional manager)
Responsible for complex areas
ex. Department store manager
Manager (vs. administrator)
Work in for profit organizations
Administrator (vs. manager)
Work in non profit organizations
Ex. Hospital administrator, principal
Interpersonal managerial role
Interacting with other people; figurehead, leader, liaison
Informational managerial role
Exchanging and processing data;
monitor, disseminator, spokesperson
Decisional managerial role
Using information to make decisions;
Entrepreneur, disturbance handler, negotiator
Technical managerial skill
Specialized skills such as accounting or engineering, marketing or IT
most important in lower management
ex. Information tech
Human managerial skill
An ability to interact with people
important at all levels of management
Conceptual managerial skill
Ability to think critically and analytically
solve problems; most important in upper management
Challenges of the 21st century workplace- Talent
Intellectual Capital: Shared knowledge/collective brainpower of the organization.
Knowledge Worker: Someone whose mind is a critical asset; someone who adds to collective brainpower.
Challenges of the 21st century workplace- Globalization
The worldwide interdependence of resources, markets, and competition of the new economy.
National boundaries of the business world have virtually disappeared.
People and countries are increasingly interconnected
Challenges of the 21st century workplace- Technology
Transforming modern workplace through:
The Internet
World Wide Web
Computer networking
Information technology
Telecommuting/virtual teaming/mobile offices
Challenges of the 21st century workplace- Ethics
Corporate Governance: Board of directors actively looking at the activities of corporation to hold management socially responsible
Challenges of the 21st century workplace- Diversity
Glass ceiling effect: an invisible barrier limiting career advancement of women and minorities
Challenges of the 21st century workplace- Careers
Shift from previous generation
Today’s workers:
Will not all work full time
Won’t work for one large employer for duration of career
Are more likely to change jobs and employers
Need skills that are portable and current
Need to upgrade skills
Critcial survival skills for the 21st century workplace
Creativity, Critical thinking, Collaboration, Communication, Information literacy, Adaptability, Leadership, Social Skills, Productivity
3 managerial skills
Technical, Human, Conceptual
3 managerial roles
Interpersonal, Informationial, Descional
3 levels of management
Upper, Middle, Lower
Challenge of the 21st Century Workplace
Talent, Globalization, Ethics, Careers, Technology, Diversity
