Management Theories Flashcards
Corporations
dramatic and persuasive presence in our lives - tell us what to do
Contingency Theory
when managers make a decision, they must take into account all aspects of the current situation and act on those aspects that are key to the situation at hand
Systems Theory
a system is a collection of parts unified to accomplish an overall goal
a system can have inputs, processes, outputs and outcomes
Chaos Theory
events are rarely controlled
Intellectual Capacity
knowledge, ability, skill and competence available to an organisation
Human capacity
knowledge, skills and abilities of the employees
social capacity
knowledge derived from networks and relationships within and outside the organisation
organisational capacity
knowledge stored in databases, manuals, policies etc
Leadership styles
Autocratic, Democratic, Laise Faire
Autocratic style
the leader is the boss, structure and disciple standardise service delivery through clear rules and corporate processes
Democratic style
empowerment is the buzzword as people are encouraged to take responsibility and become accountable
Laise Faire
relaxed
