management skills

Question 1

define management skills

Answer 1

• management skills are the competencies that managers use to help them achieve required objectives.
• managers will often need to use a range of skills to achieve the business objectives.

Question 2

what is communication

Answer 2

is the transfer of information from one person to another

Question 3

what is delegation

Answer 3

is where the manager passes on autonomy and responsibility to an employee to carry out tasks.

Question 4

what are the benefits of delegation

Answer 4

-frees up time for the manager so they can focus on other tasks as the workload is shared.
-employees may feel valued but also get to develop their skills by taking on other responsibilities.

Question 5

what is planning

Answer 5

planning is the ability to set objectives and outline the strategies that will help achieve them

Question 6

planning benefits

Answer 6

• planning helps provide direction for those in the business and helps ensure that objectives are achieved on time and within budget
• effective planning helps employees/managers stay organised, prioritise tasks, and be efficient with tasks.

Question 7

different types of planning

Answer 7

Strategic: long-term planning (3-5 years)
Tactical: medium-term planning (1-2 years)
Operational: short-term planning (daily, weekly, or monthly)

Question 8

strategic planning

Answer 8

long-term (3-5 years)
setting the overall direction of the business.

Question 9

tactical planning

Answer 9

medium-term (1-2 years)
more specific steps that can be achieved, helping achieve the strategic plan.

Question 10

operational planning

Answer 10

short-term (daily, weekly, or monthly)
these are very tangible goals that break down the tactical plans.

Question 11

what is the planning process

Answer 11

1. set the object
2. analyse the environment
3. develop alternatives
4. implement the plan
5. monitor

Question 12

what is leadership

Answer 12

leadership is the ability of the manager to motivate and inspire others towards the achievement of the business objectives

Question 13

what is decision making

Answer 13

decision-making is choosing the best course of action from a range of alternatives.

Question 14

decision making characteristics

Answer 14

• effective decision-making will ensure the best strategies are implemented so objectives can be achieved and drive the business forward.
• managers who make poor decisions can harm the business and its stakeholders.

Question 15

what are interpersonal skills

Answer 15

interpersonal skills are the ability of a manager to interact with others and build positive relationships.

Question 16

interpersonal characteristics

Answer 16

• effective interpersonal skills allow the manager to communicate accurately and honestly, yet maintain strong relationships.
• helps build a harmonious and collaborative work environment.