Management Skills Flashcards
Management
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is the process of coordinating work activities so they are completed efficiently and effectively, with and through other people.
True or False
Friedrick Taylor is known as the father of the Scientific School of Management.
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True
What was Frederick Taylor’s belief?
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that there was one best way to proceed
What were the four Principles of Scientific Management that Frederick Taylor developed?
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- Instead of executing tasks based on habit or past practice, work processes should be studied to determine the most efficient way to perform specific tasks.
- Workers should be assigned to their jobs based on their capabilities and motivation.
- Managers should monitor worker performance and provide training, instruction, and supervision to ensure that the most efficient methods of working are used.
- Managers should spend their time planning, organizing, and training to ensure that workers perform their tasks most efficiently.
Who were the three leaders that developed the Classic School of Management during the Industrial Revolution?
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- Max Weber
- Henri Fayol
- Mary Parker Follett
The idea of bureaucracy, as characterized by:
1. A well-defined hierarchy or chain of command with trained managers
2. Division of labor based on skills
3. Promotions based on competence
4. Complete records and written rules, procedures, and regulations.
was introduced by what management thought leader?
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Max Weber
Who is considered the grandfather of modern management theory because he proposed general management principles applicable to all fields. Focusing on describing and explaining managerial activities.
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Henri Fayol
Multiple Choice
Which of the following are considered principles of management according to Fayol?
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- Division of Work, Authority and Responsibility
- Discipline, Unity of Command
- Unity of Direction, Subordination, Remuneration
- Centralization, Scalar Chain, Order
- Equity, Stability, Initiative; Esprit de Corps
- All of the above
Multiple Choice
Fayol’s managerial functions were grouped around what activities?
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- planning
- organizing
- commanding
- coordinating
- controlling
- All of the above
6
Optimum performance with minimal effort is attained by dividing a job into individual steps or tasks and assigning workers to those segments.
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Division of work
Authority comes with certain responsibilities
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Authority and Responsibility
Employees must respect and obey their superiors
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Discipline
Every employee must receive instructions from only one manager
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Unity of Command
If there is a group of tasks with a common objective, then there must be a single person in charge and a single plan
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Unity of Command
An individual’s interest is secondary to the general interest.
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Subordination
Wages must afford maximum satisfaction to both the employee and the organization
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Remuneration
The amount of authority that senior management will retain and what will be dispersed in the organization
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Centralization
The formal line of authority from highest to lowest rank is a straight line that specifies which information is communicated
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Scalar Chain
All employees and processes must have an appointed place
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Order
Managers must strive for equity and equality of treatment. They must display a combination of kindness and justice
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Equity
Managers must try to reduce employee turnover
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Stability of Tenure of Personnel
Managers must take initiative
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Initiative
There must be an emphasis on teamwork and effective communication for achieving it
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Esprit de Corps
Who’s, key goal of an organization was to integrate the individual efforts of its employees into a synergistic whole and who’s idea was that shared goals and objectives should be set for all employees?
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Mary Parker Follett