Interpersonal Communication Course Flashcards
1
Q
True or False
Interpersonal communication is the process by which people exchange information.
MOD1: Interpersonal Communication
A
True
2
Q
In the workplace, interpersonal communication skills are used to:
MOD1: Interpersonal Communication
A
- Share and collect business data
- Express our ideas and opinions, and understand those of others
- Give and receive emotional support
- Make decisions and solve problems
- Influence the attitudes and behaviors of others
- Establish and maintain relationships
- Collaborate and achieve goals
3
Q
Communication can happen via a number of different modes, including:
MOD1: Interpersonal Communication
A
- In-person conversations
- Email messages
- Instant messages
- Letters or memos
- Telephone calls
- Text messages
- Social media updates
4
Q
True or False
The “best” mode of communication depends on the goal of the communication and the substance of what is being communicated.
MOD1: Interpersonal Communication
A
True
5
Q
What is…
One-way communication
MOD1: Interpersonal Communication
A
message goes from sender to receiver
examples: Giving a speech or writing an informative bulletin
6
Q
What is…
Two-way communication
MOD1: Interpersonal Communication
A
messages are sent and received back and forth between two or more parties
example: a conversation with a colleague; small group discussion
7
Q
Levels of communication
Casual Communication
MOD1: Interpersonal Communication
A
is low intensity, inconsequential, and light
example: a spontaneous chat with a coworker in the hallway
8
Q
Levels of communication
Critical Communication
MOD1: Interpersonal Communication
A
is slightly higher intensity, more consequential, and a little more challenging
example: A phone call to discuss the status of a project with its owner
9
Q
Levels of communication
Crucial Communication
MOD1: Interpersonal Communication
A
is high intensity and carries a high potential for danger
10
Q
Three characteristics of ‘Crucial Conversation’
MOD1: Interpersonal Communication
A
- Opposing opinions
- High stakes
- Strong emotions
11
Q
True or False
The results of crucial communications can have a high impact on the participants—positive or negative, personal or professional
MOD1: Interpersonal Communication
A
True
12
Q
How does the communication cycle work
MOD1: Interpersonal Communication
A
The sender encodes the message and the receiver decodes and interprets the message.
Sender > Send > Receiver
13
Q
True or False
How you communicate deeply impacts your career. It is an outward demonstration of your professionalism and has the power to help or harm your reputation?
MOD1: Interpersonal Communication
A
True
how people perceive you, treat you; the opportunities they afford
14
Q
Components of communication
In-person communication, comes from a combination of components:
MOD1: Interpersonal Communication
A
word choice - 10%
tone of voice - 35%
body language - 55%
15
Q
Components of communication
Two additional components…
MOD1: Interpersonal Communication
A
- Context
- Listening
16
Q
Components of communication
Context
MOD1: Interpersonal Communication
A
the surrounding environmental influences and existing circumstances in which the communication takes place
17
Q
Components of communication
Listening
MOD1: Interpersonal Communication
A
the actual tools the receiver uses to understand the message being sent
18
Q
Components of communication
Effective communicators AVOID using:
MOD1: Interpersonal Communication
A
- Indirect, Unclear, or Vague Words
- Exaggerations
- Buzzwords, Jargon, Obscure Acronyms, and Overly Technical or Complicated Language
- Too Many Words
- Inappropriate or Foul Language
19
Q
Components of communication
Tone
MOD1: Interpersonal Communication
A
a term that refers to the variation in your voice
20
Q
Components of communication
Pitch
Tone of voice is a combination of what factors
MOD1: Interpersonal Communication
A
degree of height or depth of a sound
21
Q
Components of communication
Pace
Tone of voice is a combination of what factors
MOD1: Interpersonal Communication
A
the rate at which words are spoken
22
Q
Components of communication
Volume
Tone of voice is a combination of what factors
MOD1: Interpersonal Communication
A
degree of sound intensity or loudness
23
Q
Components of communication
Inflection
Tone of voice is a combination of what factors
MOD1: Interpersonal Communication
A
Rhythmic up and down of the voice
24
Q
Components of communication
Emphasis
Tone of voice is a combination of what factors
MOD1: Interpersonal Communication
A
The stress placed upon a specific word or words to underscore importance
25
# True or False
Tone is one of the most powerful elements contributing to the meaning others derive from your communications (second only to body language).
## Footnote
MOD1: Interpersonal Communication
True
26
# True or False
Tone of voice can be implied and inferred through writing
## Footnote
MOD1: Interpersonal Communication
True
27
The most powerful factor in communication has nothing to do with the words you say but with your...?
## Footnote
MOD1: Interpersonal Communication
Body Language
28
What are the four categories of body language?
## Footnote
MOD1: Interpersonal Communication
1. Eye Contact
2. Facial Expression
3. Positioning
4. Gestures
## Footnote
for characteristics of each refer to 1.2.4
29
Context
## Footnote
MOD1: Interpersonal Communication
defined as the surrounding environmental influences and existing circumstances in which a communication takes place.
30
Context is another word for "setting," and includes what factors:
## Footnote
MOD1: Interpersonal Communication
* **Place**: This refers to the physical location where the communication is happening.
* **People**: This refers to the individuals involved in the communication
* **Purpose**: This refers to the reason the communication is taking place.
31
What are the two types of listening?
## Footnote
MOD1: Interpersonal Communication
1. **Passive** listening involves sitting quietly, absorbing what you are hearing, and not responding to the person who is communicating.
2. **Active** listening, on the other hand, involves engaging with the communicator, using both verbal and nonverbal tools.
32
Nonverbal Active Listening Tools
## Footnote
MOD1: Interpersonal Communication
* Don't interrupt
* Remove distractions
* Nod
* Mirror the communicator
* Take notes
33
Verbal Active Listening Tools
## Footnote
MOD1: Interpersonal Communication
* **Probe** - use open ended questions (those that cannot be answered with a simple yes or no)
* **Clarify** - use close ended questions (those that can be answered with a Yes or No)
* **Paraphrase** - ex. 'in other words...'
* **Reflect** - interpreting the information ex. 'It sounds like you are stressed.'
* **Encourage** - affirmative statements remind the communicator you are listeing ex. 'Yes', 'I see', 'That's interesting'
34
A human activity that involves more than one person is called?
## Footnote
MOD1: Interpersonal Communication
Interpersonal communication
35
“The combination of characteristics or qualities that form an individual's distinctive character” is called?
## Footnote
MOD1: Interpersonal Communication
Personality
36
What is meant by the Platinum Rule
## Footnote
MOD1: Interpersonal Communication
The Platinum Rule recognizes the importance of individual differences and enables people to adapt their behavior to meet the unique needs and preferences of others.
37
# The following four styles are?
The Director (Direct and Guarded), The Socializer (Direct and Open), The Relater (Indirect and Open), and The Thinker (Indirect and Guarded)
## Footnote
MOD1: Interpersonal Communication
Communication
38
People are expressive. They readily share their feelings and listen to others, and they tend to be more relationship-focused than task-focused.
| The Communication Style Grid
## Footnote
MOD1: Interpersonal Communication
Open communicators
| Socializers and Relaters
39
People are more reserved and formal. They tend to favor facts, data, and tasks over relationships and feelings.
| The Communication Style Grid
## Footnote
MOD1: Interpersonal Communication
Guarded communicators
| Directors and Thinkers
40
People are more forceful, extroverted, and fast-paced. They can be spontaneous, competitive, and intense.
| The Communication Style Grid
## Footnote
MOD1: Interpersonal Communication
Direct communicators
| Directors and Socializers
41
People are more cautious, introverted, and slower paced. They show more self control and diplomacy in their interactions.
| The Communication Style Grid
## Footnote
MOD1: Interpersonal Communication
Indirect communicators
| Thinkers and Relaters
42
# THE DIRECTOR: DIRECT AND GUARDED
When communicating with Directors, be efficient and competent by:
## Footnote
MOD1: Interpersonal Communication
* Supporting their goals and objectives when possible
* Keeping your relationship businesslike
* Using facts—not personal feelings—if you disagree
* Being precise, efficient, and well organized
* Recommending alternate actions with brief supporting analysis
* Getting to the point quickly
* Stressing competitive results and growth opportunities
43
# THE DIRECTOR: DIRECT AND GUARDED
If you are a Director, some things you can do to help improve your communication compatibility with others include:
## Footnote
MOD1: Interpersonal Communication
* Project a more relaxed image by pacing yourself
* Become a more open and patient listener
* Develop patience, sensitivity, and empathy
* Genuinely compliment others
* Act less hastily and more cautiously
* Identify with the group
44
# THE SOCIALIZER: DIRECT AND OPEN
When communicating with Socializers, show interest in them by:
## Footnote
MOD1: Interpersonal Communication
* Supporting their opinions, ideas, and dreams when possible
* Being upbeat, stimulating, and fast-paced
* Tolerating digressions and not hurrying a discussion
* Trying not to argue—you will seldom win
* Being enthusiastic, spontaneous, and casual
* Explaining how action can enhance their image and visibility
* Sparing them the details
45
# THE SOCIALIZER: DIRECT AND OPEN
If you are a Socializer, some things you can do to help improve your communication compatibility with others include:
## Footnote
MOD1: Interpersonal Communication
* Control time and emotions
* Try to be more objective
* Follow up on promises and tasks
* Concentrate on the job at hand
* Try a more logical approach
* Spend more time checking, specifying, and organizing
46
# THE RELATER: INDIRECT AND OPEN
When communicating with Relaters, be warm and sincere by:
## Footnote
MOD1: Interpersonal Communication
* Supporting their feelings by showing personal interest when possible
* Assuming they will take things personally
* Allowing them time to trust you
* Discussing personal feelings—not facts—when you disagree
* Moving in a slower and more informal but steady manner
* Showing that you are actively listening
* Giving assurances that risk will be minimized or handled as reasonably as possible
47
# THE RELATER: INDIRECT AND OPEN
If you are Relater, some things you can do to help improve your communication compatibility with others include:
## Footnote
MOD1: Interpersonal Communication
* Say no occasionally
* Take some risks
* Delegate to others
* Accept logical changes
* Verbalize your feelings to appropriate people
* Finish tasks without oversensitivity to others’ feelings
48
# THE THINKER: INDIRECT AND GUARDED
When communicating with Thinkers, show yourself to be thorough and well prepared by:
## Footnote
MOD1: Interpersonal Communication
* Supporting their organized, thoughtful approach when possible
* Showing commitment through your actions, not just words
* Being detailed, accurate, and logical
* Listing advantages and disadvantages of any plan
* Providing solid, tangible evidence
* Adhering to established procedures
* Giving assurances that their decisions will not backfire on them
49
# THE THINKER: INDIRECT AND GUARDED
If you are Thinker, some things you can do to help improve your communication compatibility with others include:
## Footnote
MOD1: Interpersonal Communication
* Openly show concern or appreciation of others
* Initiate new projects
* Use policies as guidelines, not laws
* Collaborate by seeking common ground
* Occasionally try shortcuts and time savers
* Make timely decisions
50
Those who experience **************** frequently will see a negative impact on their reputation, performance, and relationships in the workplace.
| This term refers to emotional response that overrule logical response.
## Footnote
MOD1: Interpersonal Communication
Emotional hijacking
51
Developing emotional intelligence (EI or EQ) helps prevent...
## Footnote
MOD1: Interpersonal Communication
emotional hijacking and is a key component of becoming a strong interpersonal communicator.
52
# True or False
“Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.
## Footnote
MOD1: Interpersonal Communication
True
53
# True or False
IQ is a much better predictor of career success than EQ
## Footnote
MOD1: Interpersonal Communication
False
54
# Quote
Author Daniel Goleman, in his book, "Emotional Intelligence: Why It Can Matter More Than IQ," states the following:
## Footnote
MOD1: Interpersonal Communication
“IQ and technical expertise are much stronger predictors of excellence in lower-rung jobs…But IQ washes out when it comes to predicting who, will become the strongest leader.”
55
What is the difference between IQ and EQ?
## Footnote
MOD1: Interpersonal Communication
IQ measures your ability to learn and it is fixed from a relatively early age. EQ is a flexible skill that can be learned over time.
56
# Emotional intelligence is a four-part skill set broken into two categori
Category 1: Personal Competence
## Footnote
MOD1: Interpersonal Communication
Personal Competence skill set includes:
**Self-Awareness**: Your ability to accurately understand your own emotions
**Self-Management**: Your ability to use awareness to positively direct your behavior
57
# Emotional intelligence is a four-part skill set broken into two categori
Category 2: Social Competence
## Footnote
MOD1: Interpersonal Communication
Social Competence skill set includes:
**Social Awareness**: Your ability to accurately identify and understand the emotions of others
**Relationship Management**: Your ability to use awareness to manage interactions with others successfully
58
# True or False
Only 36% of people are able to accurately identify their emotions as they happen.
| Self-Awareness
## Footnote
MOD1: Interpersonal Communication
True
59
To improve your self-awareness skills:
## Footnote
MOD1: Interpersonal Communication
* Identify what motivates and satisfies you.
* Honestly evaluate your personal strengths and weaknesses.
* Identify what people or situations trigger emotional reactions.
* Use emotional “mistakes” as lessons—what should you do differently in the future?
* Understand your emotional tendencies when under stress.
60
# True or False
Self-management means using your self-awareness to determine the best course of action (or inaction) in any given situation.
## Footnote
MOD1: Interpersonal Communication
True
61
To improve your self-management skills:
## Footnote
MOD1: Interpersonal Communication
* Do not let emotions dictate your behavior.
* Pause between stimulus and choosing your response.
* Use trusted advisors to help you identify the best course of action.
* Talk about your emotions (before they erupt) with a skilled self-manager.
* Learn to be agile and quickly adapt to change.
* Actively focus your attention on helpful perspectives rather than unhelpful ones.
62
# Define:
Social Awareness
## Footnote
MOD1: Interpersonal Communication
**your ability to understand what other people are thinking and feeling, even if you are not experiencing the same things.** This is the essence of empathy. It is about paying attention to what is really going on for others, stepping into their shoes, and understanding their unique emotional perspectives.
63
# Define:
Relationship Management
## Footnote
MOD1: Interpersonal Communication
This final component of the EQ skillset involves **the ability to manage stress and conflict**—two things that have a high potential of negatively impacting relationships.
64
# True or False
GIVING & RECEIVING FEEDBACK: Feedback is a critical component of interpersonal communication. It is the mechanism by which you provide A response to a situation, behavior, or interaction.
## Footnote
MOD1: Interpersonal Communication
True
65
# True or False
Giving positive feedback is only reserved for management and leadership positions
## Footnote
MOD1: Interpersonal Communication
False
66
Best practices for offering positive feedback:
## Footnote
MOD1: Interpersonal Communication
1. Identify the behavior
2. Identify the results
3. Identify the impact
4. Offer gratitude & encouragement
5. Do it often, but not TOO often
6. Spread it around
67
# True or False
Giving negative feedback is often called constructive criticism, because it is designed to help build a person’s abilities and improve the outcome.
## Footnote
MOD1: Interpersonal Communication
True
68
Negative feedback may be necessary in the following situations:
## Footnote
MOD1: Interpersonal Communication
1. When correcting behavior
2. When it is asked for
3. When permission is granted
4. When it is a function of your role
69
Best practices for offering negative feedback:
## Footnote
MOD1: Interpersonal Communication
1. Check your motives
2. Do it privately
3. Be honest, tactful and sensitive
70
# Define:
Descriptive feedback
## Footnote
MOD1: Interpersonal Communication
state what didn’t work and why, without attributing motivation or judgment behind it.
71
# Define:
Prescriptive feedback
## Footnote
MOD1: Interpersonal Communication
Offer a solution for the problem; tell the person specifically what they can do differently next time.
72
# True or False
The 'sandwich' technique is offering negative feedback between two pieces of positive feedback
## Footnote
MOD1: Interpersonal Communication
True
73
The following are responses to receiving what kind of feedback?
1. Don't deflect the attention
2. Show gratitude and acceptance
3. Take note for the future
## Footnote
MOD1: Interpersonal Communication
Positive
74
The following best practices will help you make the most of what kind of feedback?
1. Determine the value of the criticism
2. Listen, gain clarity and manage emotions
3. Make use of it
## Footnote
MOD1: Interpersonal Communication
Negative
75
# Define:
Constructive criticism
## Footnote
MOD1: Interpersonal Communication
criticism that intends to correct or prevent a problem and create a positive change for the future
76
# Define
Destructive criticism
## Footnote
MOD1: Interpersonal Communication
criticism designed to be hurtful and/or degrading
77
# True or False
Employees spend an average of 2.8 hours per month dealing with conflict, or the equivalent of 385 million working days nationally
## Footnote
MOD1: Interpersonal Communication
False
| 2.8 hours per WEEK
78
# True or False
When dealing with conflict, people feel a real or perceived threat—to their comfort, security, and even their survival.
## Footnote
MOD1: Interpersonal Communication
True
| ex. you may fear your job's in danger if you're in conflict w/ the boss
79
# Define:
Constructive Conflict (in the workplace)
## Footnote
MOD1: Interpersonal Communication
constructive conflict can lead to better decisions and more creative problem solving.
80
# Define:
Destructive conflict
## Footnote
MOD1: Interpersonal Communication
**creates negative outcomes—broken relationships, decreased productivity, wasted time, etc. **In the workplace, it can damage performance, harm reputations, and cause severe stress for all involved—even those indirectly involved.
81
Prevent destructive conflict by:
## Footnote
MOD1: Interpersonal Communication
1. Setting expectations
2. Letting minor irritations go
3. Address the problem before it becomes a bigger issue
82
# True or False
**Conflict resolution** means turning a potentially destructive situation into a constructive one. It means facilitating a peaceful ending, even if it cannot be made into a positive one.
## Footnote
MOD1: Interpersonal Communication
True
83
Resolve conflict by:
## Footnote
MOD1: Interpersonal Communication
1. Don't ignore it
2. Invite the other person to discuss it
3. Be aware of emotions
4. Brainstorm solutions
5. Make the resolutions a priority
6. Involve leadership if appropriate
7. Apologize and forgive
84
# Define:
Gossip
## Footnote
MOD1: Interpersonal Communication
Any conversation that involves the business of others who are not included in the conversation.
85
# True or False
Gossip is often made up of reliable information, speculation, half-truths, conjecture, and rumor. It is dangerous to believe and even worse to spread. Engaging in gossip is an easy and fast way to break trust with others.
## Footnote
MOD1: Interpersonal Communication
False
| Gossip is often made up of UNreliable information...
86
Disengage from gossip by:
## Footnote
MOD1: Interpersonal Communication
* Listen for the emotion - gossip is simply a way for the gossiper to express some kind of fear, worry, or stress of their own.
* Don't stay silent - others will view your silence as implicit agreement and acceptance.
* Change the subject
* Distance yourself
87
# Define:
Persuassion
## Footnote
MOD1: Interpersonal Communication
means convincing someone to do something, typically through reasoning or argument.
88
# Define:
Influence
## Footnote
MOD1: Interpersonal Communication
you have the capacity to affect the people and things around you.
89
# Define:
Position Power
## Footnote
MOD1: Interpersonal Communication
comes from the role or title one holds or from your established authority.
90
# Define:
Personal power
## Footnote
MOD1: Interpersonal Communication
exists when you have gained the confidence and trust of those around you and based on who you have proven yourself to be and the relationships you have built.
91
# John Maxwell, Leadership model:
"The 5 Levels of Leadership"
## Footnote
MOD1: Interpersonal Communication
(Level 1: Position) the lowest, weakest, and often most ineffective form of leadership
(Level 2: Permission) creating strong relationships
(Level 3: Production) showing proven results
(Level 4: People Development) personally helping others grow
(Level 5: Pinnacle) building a powerful reputation as a leader at work
92
# Define:
Negotiation
## Footnote
MOD1: Interpersonal Communication
**“a discussion aimed at reaching an agreement”**. It typically happens when two or more people have differing needs in a situation (i.e., a “conflict”) and they must find a middle ground acceptable to all (i.e., a “resolution”).
93
Strategies for workplace negotiations
## Footnote
MOD1: Interpersonal Communication
1. Aim for win-win
2. Know your priorities - what's most important to you?
3. Be specific
4. Aim high and give a little
5. Bring proof
6. Remain patient, polite and persistent
94
# True or False
Those who express their **ideas, opinions,** and even **objections** (in the right way) are generally more engaged at work.
## Footnote
MOD1: Interpersonal Communication
True
95
Many professionals have trouble finding their voice for a variety of reasons...
## Footnote
MOD1: Interpersonal Communication
common concerns include:
1. Intimidation
2. Fear of rejection
3. Fear of “rocking the boat”
4. Fear of drawing too much attention to yourself
5. Belief that no one will listen
96
Express your idea, opinion, or objection following these strategies:
## Footnote
MOD1: Interpersonal Communication
1. Listen first and be selective
2. Choose the environment
3. Be tactful and diplomatic
97
**Setting Limits** has become commonplace for 'saying no'. To make sure your limits are understood, accepted, and respected, use the following strategies:
## Footnote
MOD1: Interpersonal Communication
1. Acknowledge the request
2. State what you can do
3. Negotiate if needed
98
Avoid the following behaviors when setting limits:
## Footnote
MOD1: Interpersonal Communication
1. Don't jump the gun
2. Don't offer overly lengthy explanations
3. Don't change your mind
4. Don't be overly emotional
5. Don't create more problems
99
# Define:
Managing up
## Footnote
MOD1: Interpersonal Communication
Managing up happens when lower-level individuals take a more assertive, managerial-style approach with the person or people above them.
Managing up means having the ability to influence someone who has authority over you.
100
Managing up is not:
## Footnote
MOD1: Interpersonal Communication
* Manipulation
* Playing politics
* Kissing up
* Mind games
* Pushing yourself on others
* Trying to control others
* Disrespecting organizational hierarchy
**Managing up is not an excuse for insubordination**
101
To effectively manage up, you must...
## Footnote
MOD1: Interpersonal Communication
1. Meet regularly
2. Assert and insert
3. Remind and advise
4. Present solutions
5. Maintain a respectful balance
102
# True or False
When you demonstrate confidence, it inspires others to have confidence in you.
## Footnote
MOD1: Interpersonal Communication
True
103
Low self-confidence can negatively impact:
## Footnote
MOD1: Interpersonal Communication
1. Career growth
2. Performance
3. Innovation
4. Decision making
5. Perceptions
104
# Define:
Self-Fulfilling Prophecy
## Footnote
MOD1: Interpersonal Communication
A self-fulfilling prophecy happens when a belief actually causes the effect that makes the belief true.
**SFP Cycle:**
SHOW confidence = Positive affirmation = FEEL Confidence = Positive affirmation
105
The ELEMENTS of confidence
## Footnote
MOD1: Interpersonal Communication
A. Capability
B. Self-presentation (dress, posture, eye contact, handshake, body language; facial expressions
C. Mindset
106
Developing Confidence
## Footnote
MOD1: Interpersonal Communication
Repeating positive affirmations can be a powerful tool for mental reprograming. This process creates a new pattern of self-talk through conscious repetition, which eventually becomes unconscious belief. They are short, positive declarations.
| example: I am valuable, I am confident, etc....
107
# True or False
Affirmations have been proven to enhance confidence, reduce stress, improve problem solving, and even positively impact health.
## Footnote
MOD1: Interpersonal Communication
True
108
# WRITTEN COMMUNICATION
Business writing involves creating pieces of varying length and depth for any number of purposes, including but not limited to:
## Footnote
MOD1: Interpersonal Communication
* Emails
* Instant messages
* Social media updates
* Resumes and cover letters
* Correspondence (such as letters and memos)
* Reports
* Meeting minutes
* Procedural documentation
109
# Written communication poses a greater risk for misunderstanding due to:
One-Way Direction
## Footnote
MOD1: Interpersonal Communication
Written communication does not offer an opportunity for the receiver to provide immediate feedback.
110
# Written communication poses a greater risk for misunderstanding due to:
Limited Components
## Footnote
MOD1: Interpersonal Communication
Written communication relies much more heavily on the actual words used. Without any physical interaction, the receiver must create meaning with fewer resources. Tone, for example, must be inferred through nonverbal tools such as style and formatting choices.
111
# True or False
Written communication creates a record. It establishes a potentially permanent history of what was communicated. Therefore, it is especially important to approach written communication with care.
## Footnote
MOD1: Interpersonal Communication
True
112
Elements of Exceptional Business Writing
## Footnote
MOD1: Interpersonal Communication
1. Business writing should be accurate in both substance (the information being shared) and language.
2. Its purpose is not to entertain, but to explain, inform, persuade, or motivate.
3. Logical and easy to read, straightforward and succinct
4. Holds the attention of the reader
113
Business writing fundamentals a three-step process
## Footnote
MOD1: Interpersonal Communication
1. Prepare
2. Produce
3. Proof
114
# Business Writing Fundamentals
Step 1: Prepare
## Footnote
MOD1: Interpersonal Communication
* The purpose: what is your goal
* The reader(s): who is your audience
* The information: what information is needed, what do you need to know
* Outlining: the most useful preparation device, topics in an outline should start broad and become more focused.
115
# Business Writing Fundamentals
Step 2: Produce
## Footnote
MOD1: Interpersonal Communication
In this phase, do not worry about the quality of the writing (that is covered in the next step - Proof). Your goal now is to simply get the words on paper or on your computer screen.
116
# Business Writing Fundamentals
Step 3: Proof
## Footnote
MOD1: Interpersonal Communication
This step is all about editing and ensuring your work is correct, cohesive, and compelling. To avoid common mistakes try: (1) reading aloud, (2) printing your work, (3) don't rely on the computer; (4) get outside perspective.
117
# Reliable Sources
Before using any resource (website, journal, magazine, book, etc.), consider the following:
## Footnote
MOD1: Interpersonal Communication
1. Publication date
2. Publisher/Publication
3. Presentation
4. Author's Credentials
5. Objective Reasoning
118
What are the most common errors and mistakes in business writing
## Footnote
MOD1: Interpersonal Communication
1. Spelling
2. Grammar
3. Vocabulary
119
# Define:
Ethics
## Footnote
MOD1: Interpersonal Communication
Follow the law. It also means abiding by the established principles within yourself and your organization.
120
# True or False
When we choose to work for an organization, we agree to adopt their code of conduct.
## Footnote
MOD1: Interpersonal Communication
True
121
# What word describes the following statement:
...happens when information of a confidential nature is inappropriately disclosed.
## Footnote
MOD1: Interpersonal Communication
A breach of confidentiality
122
When a breach of confidentiality happens what are the two types of consequences that can follow?
## Footnote
MOD1: Interpersonal Communication
1. Personal
2. Organizational
123
Confidential information can be loosely categorized into three distinct areas:
## Footnote
MOD1: Interpersonal Communication
1. Business: how the business operates.
2. Client or Customer: the people who the business serves.
3. Employee: people who work for the business
124
Sources through which confidentiality can be breached...
## Footnote
MOD1: Interpersonal Communication
1. Internal: employees who intentionally or unintentionally distribute/communicate confidential information from their company.
2. External: hackers, organized crime groups, competitors and former employees.
3. Partners: clients, vendors, suppliers, and other business associates.
125
# Define:
Self-promotion
## Footnote
MOD1: Interpersonal Communication
the art of communicating your value to others
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Self-promotion can feel unnatural or awkward for one of the following reasons:
## Footnote
MOD1: Interpersonal Communication
“I’m afraid of looking arrogant.”
“I was taught to be humble.”
“I want my actions to speak for themselves.”
“I’d rather others talk positively about me instead of doing it myself.”
“I’m only doing my job.”
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# What describes the following:
“the greatest asset you’ll never see.” It is an idea that has the ability to produce tangible results.
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MOD1: Interpersonal Communication
personal BRANDING
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# True or False
Personal branding is all about self-packaging, as if you were a product or business.
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MOD1: Interpersonal Communication
True
129
# True or False
Your brand does not distinguish you from your peers, positively or negatively.
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MOD1: Interpersonal Communication
False
| Your brand has the power to distinguish you....
130
Your brand already exists, it is demonstrated by how you show up at work:
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MOD1: Interpersonal Communication
1. your dress
2. speak and interaction with others
3. behaviour
4. with whom you associate
5. your skills and knowledge
6. how you spend your time
7. how you do your job
8. your ethics and character
131
# Define:
Networking
## Footnote
MOD1: Interpersonal Communication
Networking is the act or process of expanding your professional connections.
132
# Define:
Informal job market
## Footnote
MOD1: Interpersonal Communication
This means you have access to opportunities outsiders are not privy to, and you often know of job openings before they are even available or advertised.
133
What are the basic principles of networking?
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MOD1: Interpersonal Communication
1. Be an active participant in the two-way exchange.
2. Be a resource for others by sharing your wisdom, experience, and knowledge.
3. Leverage the resources of others by requesting support and assistance when needed.
134
1. Attend networking events
2. Join professional associations
3. participate in volunteer activities in your community
are all ways to.....
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MOD1: Interpersonal Communication
Expand your network
135
Strategies to demonstrate your commitment and capability, and allows others to get to know you on a deeper level.
## Footnote
MOD1: Interpersonal Communication
1. Your 30-second commercial or "elevator speech"
2. Practice engaging conversation
3. Focus on quality over quantity
4. Follow-up
5. Start now
