management of people

Question 1

what is internal recruitment

Answer 1

rectruiting existing employees
advertise inside the firm

Question 2

what is external recruitment

Answer 2

looking for people from outside the firm

Question 3

what is the selection process

Answer 3

1. application forms
2. interviews
3. testing
4. assessment centres
5. references
6. trial periods

Question 4

what are the different types of testing

Answer 4

-intelligence/iq testing
- medical test
- attainment tests
- aptitude test
- psychometric test

Question 5

what are ways to train staff

Answer 5

• apprenticeship
• graduate training schemes
• corporate training schemes
• work-based qualification
• continuing professional development

Question 6

what is an appraisal

Answer 6

is a discussion that takes place between a manager and an employee to reflect on how well the employee has been performing

Question 7

what are the types of appraisal

Answer 7

• one to one appraisal
• peer-to-peer appraisal
• 360-degree appraisal

Question 8

how does a peer-to-peer appraisal work

Answer 8

is when the review interview is carried out by a collegue at equal level

Question 9

how does a 360 degree appraisal work

Answer 9

the person conducting the appraisal will interview managers and/or fellow employees about the performance of the employee before conducting the appraisal

Question 10

mastons heirachy of needs

Answer 10

self acetification
esteem
belonging
safety
physiological

Question 11

what are the two categories of motivation

Answer 11

• financial motivation
• non-financial motivation

Question 12

what are some basic motivation methods

Answer 12

• fair pay
• payment methods
• permanent contract
• good working conditions

Question 13

what are some non financial motivation

Answer 13

job enlargement
job rotation
autonomous desicion making
control over working conditions

Question 14

what are some financial methods of motivation

Answer 14

• commisions
• bonus
• share ownership
• promotion

Question 15

what are leadership styles

Answer 15

-autocratic
- democratic
- laissez-faire

Question 16

what is autocratic style

Answer 16

is retained by the leader managers tell employees to do
this limits creativity

Question 17

what is democratic style

Answer 17

is consultative, the leader respects others opinions and expects feedback

Question 18

what is laissez faire

Answer 18

the managers dont instruct/supervise but prefer to give tasks and let employees do the rest

Question 19

what r some factors affecting leadership styles

Answer 19

• the task
• time availability
• skills of staff
• motivation of staff

Question 20

what does the health and safety at work act (HASAWA) protect

Answer 20

ensures good working conditions, provision of safety equipment

Question 21

what does the equality act protect

Answer 21

gives ppl the same opportunity
- race n ethnicity
- age
- religion
- marriage
- pregnancy and maternity
- sex
- sexual orientation
- disability

Question 22

impact of equity act

Answer 22

• policies and procedures in place
• employee training
• accessibility

Question 23

how is technology used in Human recourses

Answer 23

• technology in hiring staff ( video conferences internet, electronic testing)
• technology in training staff (power points, virtual learning environment)
• day to day management ( e-dairy, databases, ict)

Question 24

gross profit percentage calc

Answer 24

gross profit
—————— x 100
sales revenue

Question 25

profit for year percentage

Answer 25

profit for year --------------------- x 100 sales revenue

Question 26

return on equity employed

Answer 26

profit for year -------------------- x 100 equity employed

Question 27

current ratio

Answer 27

current assets : current liabilities

Question 28

acid test ratio

Answer 28

current assets in closing inventory : current liabilties

Question 29

rate of inventory turnover

Answer 29

cost of sales ------------------- avg inventory

Question 30

average inventory

Answer 30

adding closing and opening inventory and then divide by two

Question 31

what is the advantage of ratio analysis

Answer 31

- identify trends overtime - identify changes in performance - compare firms against similar organisations

Question 32

what is the disadvantage of ration analysis

Answer 32

- info is historic - does not take external factors into consideration - does not take people issues into account

Question 33

who are the users of financial information

Answer 33

- stakeholders - potential stakeholders - short term trade payable - long-term trade payables -government -competitors

Question 34

what are 2 benefits of work force planning

Answer 34

gaps in the current staffing can be identified relevant training can be given

Question 35

what types of tests are used to test new employees

Answer 35

IQ test intelligence test personality test aptitude test attainment test fitness test medical test

Question 36

whats an aptitude test

Answer 36

innate skills

Question 37

what is an attainment test

Answer 37

these test the depth of knowledge of previously learnt skills

Question 38

how can safety and security be satisfied by the company

Answer 38

the company can provide safety equipment can offer job security fair wage

Question 39

what is the role of a manager

Answer 39

Plans Organises Commands Control Delegates Motivates