management of operations Flashcards
quality control definition
the process of inspecting products and services to ensure that what customers receive is of a high standar
capital intensive production
Produces primarily by means of machinery and equipment
automation
if fully automatic and involves the use of computer aided manufacture
mechanisation
refers to labour and machines working together
what are factors affecting method of production
finance available
quantity
technology
workforce skills
quality of product required
quality control
quality inspectors conduct spot checks on the final products
quality assurance
makes workers aware of the quality standard expected. Aims to ensure that quality standards are set, agreed and met throughout the organisation.
quality management
every employer has to ensure a quality product leaves the workplace
bench marking
is when the best example of a product or service in a market is taken apart and re-engineered by a rival
allows other firms to make cheap and close imitations of the most famous product
quality circle
people meet to identify quality problems
mystery shoppers
people are employed, to purchase products, ask questions, register complaints or behave in a certain way, and then provide feedback to the business about the experiences they had.
Fair trade
trade between companies in developed countries and producers in developing countries in which fair prices are paid to the producers.
what is matrix structure
is where teams report to multiple leaders
