Management of marketing (Unit 2) Flashcards
What is market segmentation
Market segmentation involves putting potential customers into groups based on specific criteria or characteristics.
What criterea are commonly used to segment the market
A business can use many different criteria to segment the market:
age - consumers are divided into groups based on age brackets, e.g. 13-18 or over 55;
gender - consumers are grouped together based on the gender that they identify with as commonly used in the cosmetic and clothing markets;
income level - consumers are grouped together based on how much disposable income they have;
lifestyle/hobby - consumers who have a particular lifestyle or hobby are grouped together, e.g. vegetarians or gamers;
religion - consumers are grouped together based on their religious or cultural beliefs.
What is target marketing
After segmenting the market the business will choose what group to target their products/services to.
What are the benefits of target marketing
products or services will be better suited to the target market’s needs or wants, leading to improved customer satisfaction;
businesses will choose appropriate pricing that appeals to their target markets, leading to an increase in sales;
businesses will sell their products in appropriate places where the target market shops, leading to an increase in sales;
there is a decreased chance of product failure, leading to the likelihood of a reduction in wasted investment by businesses.
What is market research?
Market research is the process of gathering, recording and analysing data about customers, competitors and market trends.
What is the general purpose of market research
Conducting market research allows a business to make better informed decisions relating to the marketing of their product.
What are some particular reasons a business may use market research
identifying what the target markets should be for their products or services;
finding out what the target market’s needs and wants are so as to design products that satisfy them;
finding out how much the target market would be willing to pay for products so as to set appropriate pricing;
gathering information about competitors, allowing them to gain competitive advantages.
What are the two types of market research
Field research (Primary) and Desk research (secondary)
What is field research
Field research involves a business gathering brand new information themselves using methods such as face-to-face interviews and focus groups. This type of research collects primary information.
What are the advantages of field research
data collected is brand new and up-to-date;
data is not available to competitors;
the research is tailored to the specific requirements of a business, meaning that the data gathered is highly relevant.
What is desk research
Desk research involves the use of pre-existing data that has been gathered by someone else. This type of research collects secondary information.
What are the disadvantages of field research
it can be an expensive type of research compared to desk research;
it can be a time-consuming process, meaning that decisions cannot be made quickly.
Name 6 methods of field research
Personal interview
Telephone survey
Postal survey
Online survey
Hall test
Focus group
Describe a personal interview (field research)
the researcher conducts a face-to-face interview with the respondent using a questionnaire containing standardised questions.
Describe a telephone survey (field research)
the researcher conducts an interview with the respondent over the telephone using a questionnaire containing standardised questions.
Describe a postal survey (field research)
a questionnaire is sent through the post to respondents who mail it back upon completion. Postal surveys can cover a wide geographical area and can target specific target markets based on postcode; however, they have a very low response rate as many people view it as junk mail.
Describe an online survey (Field research)
a questionnaire is hosted on the internet for respondents to complete. Many online surveying tools such as Survey Monkey will provide automatic analysis, graphs and summaries of the data collected; however, this method relies on people having internet access.
Describe a hall test (field research)
respondents are given a sample of the product to try and their feedback is gathered.
Describe a focus group (field research)
a group of volunteers from a target market are brought together to discuss a product. The researcher will record what is being said.
Name 5 common sources of desk research
government reports and statistics (such as census data);
reports produced by market research companies such as Mintel;
competitors’ websites;
trade magazines and journals;
reputable newspapers.
What are the advantages of desk research
it is a relatively inexpensive way of gathering and obtaining data;
it is relatively quick to gather compared to field research, meaning that decisions can be made quicker;
large amounts of information and data are available at little to no cost.
What are the disadvantages of desk research
the data gathered could be out of date, leading to poor decisions being made;
the same information is also available to competitors;
the information might contain bias.
What is observation (field research)
A method of market research conducted by watching consumer behaviour.
What are the advantages of a face to face interview
Two-way communication
Researcher can encourage respondent to answer
Mistakes and misunderstandings can be cleared up right away