Management of Marketing - Unit 2 Flashcards

1
Q

What is a Product-led business?

A
  • A company that produces a product because they think that they are good at providing it
  • little or no market research conducted as the needs and wants of the customer are not important
  • the market have little or no competition (Apple)
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2
Q

What is a Market-led business?

A
  • A company that produces products based on what the customer wants.
  • Customers wants and needs are identified through market research
  • The market have significant competition
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3
Q

What are the methods of Sampling a business may choose to use for research?

A

Random Sampling - Selecting groups of consumers at random

Quota Sampling - Selecting groups that meet certain criteria

Systematic Sampling - selecting a section of the population at random and then deciding the number to be sampled

Convenience Sampling - Taking a response from anyone willing to take part in the survey

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4
Q

What are the 2 main types of Research?

A
  1. Field Research - Gathering first hand information by finding it yourself.
  2. Desk Research - Finding information from existing sources, secondary information
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5
Q

What are examples of Field Research Methods?

A
  • Personal Interview
  • Technology Survey
  • Consumer Focus Group
  • Hall Test
  • Observation
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6
Q

What are examples of Desk Research Methods?

A
  • Government data/statistics
  • Printed media, e.g. books, journals
  • Online research
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7
Q

What are the 6 stages of a Products life cycle?

A

Development - Research, Tests
Introduction - Launch to market
Growth - Sales begin to grow
Maturity - Sales level out
Saturation - No further growth
Decline - Sales start to fall

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8
Q

What are the 7 p’s of the Marketing Mix

A

Product
Price
Place
Promotion
Physical
People
Process

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9
Q

What are the 4 categories of the Boston Matrix and what do they mean?

A

Cash Cows - Products with low growth but a high market share, e.g Apple Iphone

Dogs - Products with Low growth and a low market share, may be worth discontinuing.

Question Marks - a product with a high growth but low market share, they have the potential to be great.

Stars- Products with a high market growth and a high market share

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10
Q

What is Cost Plus Pricing?

A

This is based on how much the product costs to produce. then the manufacturer decides how much they want to make profit. This is usually a percentage of the cost.

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11
Q

What is Price Skimming?

A

This is when a high price is initially charged for a product and as competition increases the price falls in line with competitors. For example Video Games.

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12
Q

What is Penetration Pricing?

A

This is when a low price is set initially for a product in order to attract customers. Once the product becomes popular the price can be raised in line with competitors.

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13
Q

What is Price Discrimination?

A

This is when different prices are charged to different groups of customers or at different times of the day/month/year.

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14
Q

What is Destroyer Pricing?

A

This is when a low price is set with the aim of destroying the competition. Once the competition has been destroyed the business can then raise the price again. For example, Poundland.

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15
Q

What is Loss Leader Pricing?

A

This is when a range of products are advertised at a low, unprofitable price to encourage customers into the shop. Whilst in the shop customers will often purchase other full priced products so a profit will therefore be made.

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16
Q

What is Promotional Pricing?

A

This is when products are put on special offer and sold at a reduced price for a limited time.

17
Q

What is Phycological Pricing?

A

Setting a price to elicit an emotional response in the consumer. for example setting prices at £4.98 or £299.99 (consumers think they are much lower prices than they actually are)

18
Q

What is Premium Pricing?

A

This is when high prices are charged and maintained for a certain product or service. This makes the customer believe they are receiving a high quality product because of its high end price. for example, Louis Vuitton, Apple, Ferrari.

19
Q

What are the Channels of Distribution?

A

Manufacturer - Wholesale- Retail - Customer
Manufacturer - Wholesaler - Customer
Manufacturer - Retail- Customer
Manufacturer - Customer

20
Q

What are some examples of Direct Selling Methods?

A

E-Commerce - (online)
Mail Order - (Catalogues)
Direct Mail - (Letters, Leaflets, etc)
Personnel selling - (door to door)
Retailers - (Tesco, Asda)
Wholesalers - (Booker, Costco)

21
Q

What Factors influence the location of Business Premises?

A
  • How far the location is from the customer
  • How far the location is from roads/public transport
  • The price of premises or land in that area
  • Wether or not there is car parking
  • The proximity to raw materials
  • The cost of labour in the area
  • Level of competition in the area
  • Level of Education in the area
22
Q

What is the difference between “into” the pipeline and “out” of the pipeline promotions

A

Into the Pipeline - Promotions offered by the manufacturer to the retailer such as
- staff training
- extended credit
- point of sale display stands/posters
- dealer promotions and loaders

Out of the Pipeline - Promotions aimed at consumers in order to encourage them to purchase the product
- Discounts
- Special offers, BOGOF
- Free samples
- Loyalty Cards
- Celebrity Endorsement
- Vouchers or Coupons

23
Q

What Technology is used in Marketing?

A

Internet - E-commerce, advertising
Social Media - Interaction
Databases - Customer Records
Apps - Promote or sell products
SMS Texts - Alert customers
EPOS - Market research
Self-Checkout - Speeds up purchasing
Digital Screens - Eye-catching adverts