Management of Change

Question 1

Describe two consequences of implementing a new IT system that could cause employees to feel anxious.
Describe something senior managers could do to reduce anxiety.

Answer 1

Change management aims to ensure the introduction of a new IT system is successful. This includes helping employees understand and appreciate the benefits it will bring.

Question 2

Describe two consequences of implementing a new IT system that could cause stress to employees.

Answer 2

Potential job losses as IT system performs tasks that were previously an employee’s responsibility
Mandatory retraining
More IT skills needed - may not suit all staff
Expansion of role & responsibilities- working with the new system might not involve more pay
Fewer responsibilities, less job satisfaction - employees may feel their job has been downgraded.
New operational procedures
New organisational structure and teams
New shift patterns & pay rates
Closer monitoring and target setting - employees may feel spied on, or under too much pressure to meet targets.

Question 3

Describe something senior managers could do to reduce anxiety.

Answer 3

Highlight opportunity to learn new skills and improve job prospects.
Involve staff in the development of the new system. For example, ask for advice on ease-of-use.
Try to avoid disrupting productive working relationships.
Communicate with staff to stop rumours and give people the opportunity to express their concerns.
Involve staff in the development of the new system. For example, ask for advice on ease-of-use.
Try to avoid disrupting productive working relationships.