Management/Leadership, Communication, Motivation

Question 1

Management vs leader

Answer 1

Plans,analyzes and reports -Establishes direction and vision
Organizes people and tasks -Aligns people
Solves problems -Motivates and inspires
Manages the task of change -Helps people through the transition of change

Question 2

Levels of Listening:

Answer 2

Levels of Listening:
1. Defensive = reconfirming own/old opinions
2. Factual =open to discomfort or new data
3. Empathic = see through other persons eyes
4. Generative = connection to an emerging future

Question 3

Communication methods

Answer 3

In person = clearest form of communication, verbal/vocal/visual, use
for sensitive information
Voice only = verbal/vocal, allows tone to be heard
Written = verbal, makes sure everyone gets the same message,, susceptible to misinterpretation

Question 4

Delegate if

Answer 4

Yes delegation: provide development opportunities, creates a culture of accountability, people own the solution to a problem,

Question 5

Do not delegate if

Answer 5

No delegation: confidentiality, you are the public face of the organization, you are the only one with the skills

Question 6

Maintenance/ Hygiene Factors=

Answer 6

Maintenance/ Hygiene Factors= pay, status, security, working conditions. Fringe benefits, policies and administrative practices, interpersonal relations

Question 7

Motivational Factors =

Answer 7

Motivational Factors = Achievement, responsibility, meaningfulness/aligned with values, opportunities for growth and advancement, recognition

Question 8

Motivation = Autonomy, Mastery, Purpose,

Answer 8

Motivation = Autonomy, Mastery, Purpose,

Question 9

Autonomy

Answer 9

Autonomy = desire to be in control (task, time, technique, team)

Question 10

Mastery =

Answer 10

Mastery =desire to get better (engagement with subject, perseverance in practice, learning
goals vs performance goals )

Question 11

Purpose =

Answer 11

Purpose = supporting leg for autonomy and mastery when it is in service of the greater objective (polices reflect what you really believe, goals reflect the reality of your purpose, words matter

Question 12

Improve motivation

Answer 12

• Give people paid time to work on what they want
• Encourage small, real time recognition and rewards,
• Look at the autonomy in you organization (give as much autonomy and control as you can, make sure people have the skills and knowledge to make the right decisions
• Involve people in goal setting
• Be accessible to everyone
• Assign and delegate work thoughtfully
• Check the pronouns that people use

Question 13

DES

Answer 13

Describe = avoid judgements/ assumptions/generalizations = use facts
Express = How it affects you (I statements)
Specify= what you need or prefer for things to improve

Question 14

Mission vision values:

Answer 14

Concepts that define behaviors and set boundaries for how the company operate
Vision = future
Mission= the purpose of the organization
Values = guiding principles/ beliefs

Question 15

Skills for a new manager = 3(4)

Answer 15

1. Defining and assigning work to be done = communication about needs and expectations, planning and organizing, selecting people, delegation
2. Enabling direct reports to do the work - Managing self to managing others = monitoring, coaching, providing feedback, acquiring resources, problem solving, communication
3. Building Social Contacts = valuing others, establishing relationships (bosses, direct reports, peers), Building teams, Building trust, building lines of communication

Question 16

Skills for a new manager
Defining and assigning work to be done =

Answer 16

1. Defining and assigning work to be done = communication about needs and expectations, planning and organizing, selecting people, delegation

Question 17

Skills for a new manager
2. Enabling direct reports to do the work - Managing self to managing others =

Answer 17

2. Enabling direct reports to do the work - Managing self to managing others = monitoring, coaching, providing feedback, acquiring resources, problem solving, communication

Question 18

Skills for a new manager
3. Building Social Contacts =

Answer 18

3. Building Social Contacts = valuing others, establishing relationships (bosses, direct reports, peers), Building teams, Building trust, building lines of communication