Management/Leadership, Communication, Motivation Flashcards

1
Q

Management vs leader

A

Plans,analyzes and reports -Establishes direction and vision
Organizes people and tasks -Aligns people
Solves problems -Motivates and inspires
Manages the task of change -Helps people through the transition of change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Levels of Listening:

A

Levels of Listening:
1. Defensive = reconfirming own/old opinions
2. Factual =open to discomfort or new data
3. Empathic = see through other persons eyes
4. Generative = connection to an emerging future

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Communication methods

A

In person = clearest form of communication, verbal/vocal/visual, use
for sensitive information
Voice only = verbal/vocal, allows tone to be heard
Written = verbal, makes sure everyone gets the same message,, susceptible to misinterpretation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Delegate if

A

Yes delegation: provide development opportunities, creates a culture of accountability, people own the solution to a problem,

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Do not delegate if

A

No delegation: confidentiality, you are the public face of the organization, you are the only one with the skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Maintenance/ Hygiene Factors=

A

Maintenance/ Hygiene Factors= pay, status, security, working conditions. Fringe benefits, policies and administrative practices, interpersonal relations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Motivational Factors =

A

Motivational Factors = Achievement, responsibility, meaningfulness/aligned with values, opportunities for growth and advancement, recognition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Motivation = Autonomy, Mastery, Purpose,

A

Motivation = Autonomy, Mastery, Purpose,

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Autonomy

A

Autonomy = desire to be in control (task, time, technique, team)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Mastery =

A

Mastery =desire to get better (engagement with subject, perseverance in practice, learning
goals vs performance goals )

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Purpose =

A

Purpose = supporting leg for autonomy and mastery when it is in service of the greater objective (polices reflect what you really believe, goals reflect the reality of your purpose, words matter

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Improve motivation

A
  • Give people paid time to work on what they want
  • Encourage small, real time recognition and rewards,
  • Look at the autonomy in you organization (give as much autonomy and control as you can, make sure people have the skills and knowledge to make the right decisions
  • Involve people in goal setting
  • Be accessible to everyone
  • Assign and delegate work thoughtfully
  • Check the pronouns that people use
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

DES

A

Describe = avoid judgements/ assumptions/generalizations = use facts
Express = How it affects you (I statements)
Specify= what you need or prefer for things to improve

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Mission vision values:

A

Concepts that define behaviors and set boundaries for how the company operate
Vision = future
Mission= the purpose of the organization
Values = guiding principles/ beliefs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Skills for a new manager = 3(4)

A
  1. Defining and assigning work to be done = communication about needs and expectations, planning and organizing, selecting people, delegation
  2. Enabling direct reports to do the work - Managing self to managing others = monitoring, coaching, providing feedback, acquiring resources, problem solving, communication
  3. Building Social Contacts = valuing others, establishing relationships (bosses, direct reports, peers), Building teams, Building trust, building lines of communication
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Skills for a new manager
Defining and assigning work to be done =

A
  1. Defining and assigning work to be done = communication about needs and expectations, planning and organizing, selecting people, delegation
17
Q

Skills for a new manager
2. Enabling direct reports to do the work - Managing self to managing others =

A
  1. Enabling direct reports to do the work - Managing self to managing others = monitoring, coaching, providing feedback, acquiring resources, problem solving, communication
18
Q

Skills for a new manager
3. Building Social Contacts =

A
  1. Building Social Contacts = valuing others, establishing relationships (bosses, direct reports, peers), Building teams, Building trust, building lines of communication