Management/Leadership, Communication, Motivation Flashcards
Management vs leader
Plans,analyzes and reports -Establishes direction and vision
Organizes people and tasks -Aligns people
Solves problems -Motivates and inspires
Manages the task of change -Helps people through the transition of change
Levels of Listening:
Levels of Listening:
1. Defensive = reconfirming own/old opinions
2. Factual =open to discomfort or new data
3. Empathic = see through other persons eyes
4. Generative = connection to an emerging future
Communication methods
In person = clearest form of communication, verbal/vocal/visual, use
for sensitive information
Voice only = verbal/vocal, allows tone to be heard
Written = verbal, makes sure everyone gets the same message,, susceptible to misinterpretation
Delegate if
Yes delegation: provide development opportunities, creates a culture of accountability, people own the solution to a problem,
Do not delegate if
No delegation: confidentiality, you are the public face of the organization, you are the only one with the skills
Maintenance/ Hygiene Factors=
Maintenance/ Hygiene Factors= pay, status, security, working conditions. Fringe benefits, policies and administrative practices, interpersonal relations
Motivational Factors =
Motivational Factors = Achievement, responsibility, meaningfulness/aligned with values, opportunities for growth and advancement, recognition
Motivation = Autonomy, Mastery, Purpose,
Motivation = Autonomy, Mastery, Purpose,
Autonomy
Autonomy = desire to be in control (task, time, technique, team)
Mastery =
Mastery =desire to get better (engagement with subject, perseverance in practice, learning
goals vs performance goals )
Purpose =
Purpose = supporting leg for autonomy and mastery when it is in service of the greater objective (polices reflect what you really believe, goals reflect the reality of your purpose, words matter
Improve motivation
- Give people paid time to work on what they want
- Encourage small, real time recognition and rewards,
- Look at the autonomy in you organization (give as much autonomy and control as you can, make sure people have the skills and knowledge to make the right decisions
- Involve people in goal setting
- Be accessible to everyone
- Assign and delegate work thoughtfully
- Check the pronouns that people use
DES
Describe = avoid judgements/ assumptions/generalizations = use facts
Express = How it affects you (I statements)
Specify= what you need or prefer for things to improve
Mission vision values:
Concepts that define behaviors and set boundaries for how the company operate
Vision = future
Mission= the purpose of the organization
Values = guiding principles/ beliefs
Skills for a new manager = 3(4)
- Defining and assigning work to be done = communication about needs and expectations, planning and organizing, selecting people, delegation
- Enabling direct reports to do the work - Managing self to managing others = monitoring, coaching, providing feedback, acquiring resources, problem solving, communication
- Building Social Contacts = valuing others, establishing relationships (bosses, direct reports, peers), Building teams, Building trust, building lines of communication