Listening, Feedback Flashcards
1
Q
Being an active good listener
A
- Slowing down the process
- Giving full attention
- Not being distracted
- Not judging the content
- Manageing your own emotion
- Listening for the unmet need
- Listening to understand, help or learn
- Comfort with silence
2
Q
4 active listening (story catching ) steps
A
- Acknowledge ( I hear you)
- Paraphrase to prove it
- Reflect feelings (sad, glad, mad, afraid, upset)
- Open questions to guide the person to one unmet need and reflect it back to them
3
Q
Receiving feedback tips
A
- Be honest about whether it is a good time to receive feedback
- Practice smart vulnerability (open at the right times in the right wat to competent and kind people) so it is easy for people to speak to you anytime
- See feedback at actual size and try not to confuse it with feedback you’ve heard from others in the past
- Be curious about your own behavior and blind spots. Ask for as much detailed information as possible
- Let the deliverer know how the feedback is affecting you and if it is too much that you would prefer a second session to hear the remainder of the feedback
- Paraphrase what you think you heard
- Thank the person and seek specific suggestion for further action
- If feedback is re-directing you in some way and you can see the validity of it make a commitment to change you behavior and follow up within a few days and report on what changes you’ve made
4
Q
Find the good and praise it =
A
Find the good and praise it =
Give praise immediately
Do it frequently
Be authentic and specific
Consider a small gift
5
Q
Giving Feedback Tips
A
- Be kind
- Find the good and praise it
- Ask permission to give feedback
- Describe behavior using specific examples
- Deliver the perfect dosage to each person at the right time
- Identify the result and hope the feedback with produce and follow up in two days
6
Q
Difficult person
A
- What do you appreciate about this person
- What specific behaviors make them difficult for you (avoid labels)
- How do you thing the difficult person perceives you? What could you do to alter/correct that perception?
- What do you need from that person to improve communication and collaborate more effectively?
- What might stop you from asking directly for what you need and what is the cost of not asking?