Management Approaches

Question 1

Management approaches- classical approach: management as organising?

Answer 1

1. Determining the work activities (what needs to be done)
2. Classifying and grouping activities (who will do it)
3. Assigning work and delegating authority (how and when)

Question 2

Management approaches- classical approach: management as controlling?

Answer 2

Quality control: checking finished products, lots of waste.

Quality assurance: before and after production checks.

Total quality management: all employees check work

Question 3

Management approaches- classical approach: hierarchical organisational structure

Frontline management team?

Answer 3

Manager,
front line,
team leader,
team manager

Question 4

Management approaches- classical approach: hierarchical organisational structure

Middle management team?

Answer 4

Department head

Divisional head

Plant manager

Store manager

Question 5

Management approaches- classical approach: hierarchical organisational structure

Top/senior/ executive management team

Answer 5

Board of directors

Chief executive officer

Managing director

Question 6

Management approaches- classical approach: hierarchical organisational structure
Which one?

Board of directors

Answer 6

Executive management team

Question 7

Management approaches- classical approach: hierarchical organisational structure
Which one?

Chief executive officer

Answer 7

Executive management team

Question 8

Management approaches- classical approach: hierarchical organisational structure
Which one?

Managing director

Answer 8

Executive management team

Question 9

Management approaches- classical approach: hierarchical organisational structure
Which one?

Department head

Answer 9

Middle management team

Question 10

Management approaches- classical approach: hierarchical organisational structure
Which one?

Divisional head

Answer 10

Middle management team

Question 11

Management approaches- classical approach: hierarchical organisational structure
Which one?

Plant manager

Answer 11

Middle management team

Question 12

Management approaches- classical approach: hierarchical organisational structure
Which one?

Store manager

Answer 12

Middle management team

Question 13

Management approaches- classical approach: hierarchical organisational structure
Which one?

Team manager

Answer 13

Frontline management team

Question 14

(Management approaches)
classical approach: hierarchical organisational structure
Which one?

Supervisor

Answer 14

Frontline management team

Question 15

(Management approaches)
classical approach: hierarchical organisational structure
Which one?

Team leader

Answer 15

Frontline management team

Question 16

(Management approaches)
classical approach: hierarchical organisational structure
Which one?

Frontline

Answer 16

Frontline management team

Question 17

(Management approaches)
classical approach: hierarchical organisational structure
Which one?

Manager

Answer 17

Frontline management team

Question 18

(Management approaches)

Behavioural approach: management as leading?

Answer 18

The ability to influence a group towards achievement of goals.
A manager must direct people, motivate them, communicate with them and resolve conflicts

Question 19

(Management approaches)

Behavioural approach: management as motivating?

Answer 19

Employees to exert high levels of effort to achieve the business’s objectives

Question 20

(Management approaches)

Behavioural approach: management as communication?

Answer 20

It is vital for all employees, sharing necessary information and improving vision.

Question 21

(Management approaches)
Behavioural approach:
Flat organisation structure and teams

Answer 21

Well functioning teams can lead to superior performance.

This has developed the flat organisational structure which establishes market focused work teams and gives the manager a wider span of control.

Question 22

(Management approaches)
Behavioural approach:

Democratic leadership style?

Answer 22

Workers are involved in the decision making process

Have some degree of control with how their job is performed

Question 23

(Management approaches)
Contingency management approach:

Adapting to changing circumstances:

Answer 23

The contingency management approach advocates that managers extract the most useful ideas and practices from a wide range to best suit their business’s present requirements.

Be able to switch between management approaches to what fits best.

Question 24

(Management process)
Coordinating key business functions and resources:
Operations?

Answer 24

Incorporating:

• provision of services
• may be domestic or global

Question 25

(Management process)
Coordinating key business functions and resources:

Marketing

Answer 25

Incorporating:

• Sales and advertising
• product design

Question 26

(Management process)
Coordinating key business functions and resources:

Finance

Answer 26

Incorporating

• financial management
• financial planning

Question 27

(Management process)
Coordinating key business functions and resources:

Human Resources

Answer 27

Incorporating

• recruiting
• training
• employment contracts

Question 28

(Management process)
Operations-

Good and/or services

Answer 28

Tangible- Manufacturers produce tangible products (physical),

Intangible- service organisations produce intangible products (services) eg. Training increasing your skills

Question 29

Management approaches- classical approach: management as planning?

Answer 29

Strategic planning: 3-5 years, determines where in the market the business wants to be and what the business wants to achieve in relation to competitors

Tactical planning: 1-2 years, flexible, adaptable planning. Assists in implementing a strategic plan

Operational planning: day to day, provides specific details able the way in which the business will operate in the short term