management and leadership Flashcards
management
is combining the resources of an organisation with the aim of receiving the goals of the organisation.
responsibilities of management
-the firm’s responsibility to the owners
the firm’s responsibility to the employees
the firm’s responsibility to its customers
the firm’s responsibility to society
the firm’s responsibility to the government
functions of management
planning
directing
delegating
controlling
organising
coordinating
motivational theories
1.the hierarchy-of-needs theory
the theory X and theory Y
motivation-hygiene theory
qualities of a good leader
a sense of humour
unquestionable integrity
knowledge
leadership
the way an organised group is influenced or managed so that success can be achieved
teamwork
a joint action by a group of people