management and decisions Flashcards

1
Q

what do managers do?

A

measure performance, analyze data, set objectives , organize

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2
Q

5 main jobs they do

A

planning organizing commanding communicating controlling

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3
Q

leadership styles

A

authoritarian paternalistic democratic laissez- faire

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4
Q

what are in the Blake mouton grid

A

impoverished ,country club, produce or perish, middle of the road, team leader

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5
Q

what does the Blake mouton grid measure

A

how much the leaders care about people and production ( concerns for people and concerns for production)

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6
Q

what is the Tannenbaum Schmidt continuum

A

it measures the level of authority in the business and how much freedom the workers have

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7
Q

levels of the continuum

A

tells, sells, suggests ,consults ,joins, delegates, abdicates

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8
Q

what is opportunity cost

A

the cost of missing on on the next best alternative

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9
Q

trade offs

A

they occur when having more of one thing can lead to having less of another (cause and effect)

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10
Q

influences of decision making

A

-budget
-business objectives , if it fits with the overall objective therefore the mission of the business
-whos making the decision -willingness to take risks
-reliability of data
-external environment (market conditions)

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11
Q

what is scientific decision making

A

making decisions based of scientific data and reasoning, not based of a ‘hunch’

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12
Q

types of scientific decision making methods

A

decision trees
investment appraisal
sales forecasting
sensitivity analysis/simulation analysis
dynamic pricing

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13
Q

pros of scientific decision making

A

evidence based
removes some subjective judgment

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14
Q

cons of scientific decision making

A

data may not be reliable
data may be out of date
still relies on assumptions
no guarantee of right decision
ignores business experience and curtail aspects of the business

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15
Q

what is intuitive decision making

A

a decision based on intuition, gut feeling or hunch

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16
Q

pros of intuitive decision making

A

it is quick and easy
used experience
no flawed data
based on past experience and takes into account aspect of the business

17
Q

cons of intuitive

A

not backed up with data so subjective to judgement
might not have considered the alternatives
does not work for inexperienced managers
involve higher risk

18
Q

decision trees

A

used to help managers make decisions, it estimates probabilities

19
Q

how to find net gain

A

probability x result = y
probability x result=y
y + y= estimated value
estimated value - original price

20
Q

benifits of decision trees

A

info is set out logically

21
Q

PESTEL analysis

A

political
economic
social
technological
environmental/ethical
legal

22
Q

stakeholders

A

any individual or organization who has a vested interest in the actions and decisions in the business - have and interest but do not own it.
they all have different interests within the business

23
Q

types of stakeholders

A

society
government
employees
customers
suppliers
creditors
owners
managers

24
Q

stake holder priorities and wants can …

A

overlap and create stakeholder conflict

25
Q

stakeholder power

A

some stakeholders have more power over the business than others

26
Q

what is stakeholder mapping

A

how a business manages the difference between stakeholder power - a business should spend more time on the stakeholders that have the most power.

27
Q

how to map stakeholders

A

high power and high interest = take notice and engage directly with them

high power low interest =keep satisfied

low power high interest = keep informed and communicate regularly

low power low interest= communicate only when necessary