MANAGEMENT

Question 1

It is defined as a group of people working towards the same goal.

Answer 1

organization

Question 2

is the degree to which the organizations achieves goals

Answer 2

Effectiveness

Question 3

is the use of minimal resources to produce desired output

Answer 3

Efficiency

Question 4

is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.

Answer 4

Management

Question 5

are the executive function of the organization tasked to build and coordinate entire systems. They are also responsible in creating the right environment to ensure that the department or organization will survive and thrive.

Answer 5

Managers

Question 6

what are the management functions?

Answer 6

Planning, Controlling, leading, and organizing

Question 7

Select goals and ways to attain them

Answer 7

Planning

Question 8

Monitors activities and make corrections

Answer 8

controlling

Question 9

Assign responsibility for task accomplishments

Answer 9

Organizing

Question 10

Use influence to motivate employees

Answer 10

Leading

Question 11

Management levels in org hierarchy

Answer 11

CEO, Business Unit Head, Department Manager, Functional head, nonmanagerial employees

Question 12

CEO

Answer 12

corporate or group head

and Vice-P. of administration

Question 13

Business Unit Head

Answer 13

General manager and administration.

Question 14

Department Manager

Answer 14

Production line or service manager and info service manager

Question 15

Functional head

Answer 15

production, sales, R&D supervisor and IT, HRM, and Accounting supervisor

Question 16

nonmanagerial employees

Answer 16

Line jobs and staff jobs

Question 17

These managers are directly responsible for the production of goods and services. They are responsible for facilitating individual employee performance. Their primary concern is the application of rules and procedures to achieve efficient production, provide technical assistance, and motivate subordinates.

Answer 17

First-Level Managers

Question 18

These managers are concerned less with individual performance and more with linking groups of people, such as allocating resources, coordinating teams, or putting top management plans into action across the organization. They are responsible for implementing the overall strategies and policies defined by top managers.

Answer 18

Middle Managers

Question 19

They are responsible for the entire organization. responsible for setting organizational goals, defining strategies for achieving them, monitoring and interpreting the external environment, and making decisions that affect the entire organization. They look to the long-term future (Vision and Mission) and concern themselves with general environmental trends and the organization’s overall success.

Answer 19

Top-Level Managers

Question 20

defined as a set of behavior and job tasks employees are expected to perform

Answer 20

Roles

Question 21

defined as abilities individuals possess that enable them to carry out their specified roles well.

Answer 21

skills

Question 22

Management Roles

Answer 22

Decision Making Roles, Information Management Roles , Interpersonal Roles

Question 23

Informational

Answer 23

Monitor, Disseminator, spokesperson

Question 24

Interpersonal

Answer 24

Figurehead, leader, liaison

Question 25

Decisional

Answer 25

Entrepreneur, Disturbance handler, resource allocator, and negotiator

Question 26

Management skills

Answer 26

Conceptual Skills , Human Skills, Technical Skills

Question 27

Cognitive ability to see the organization as a whole system.

Answer 27

Conceptual Skills

Question 28

The ability to work with and through other people.

Answer 28

Human Skills

Question 29

The understanding and proficiency in the performance of specific tasks.

Answer 29

Technical Skills

Question 30

The era proposed that workers “could be retooled like machines, their physical and mental gears recalibrated for better productivity.” It insisted that improving productivity meant that management itself would have to change and, further, that the manner of change could be determined only by scientific study.

Answer 30

Scientific Management

Question 31

This era focused on the total organization rather than simply the output.

Answer 31

Administrative Movement

Question 32

- A chain of authority extends from the top to the bottom of the organization and should include every employee.

Answer 32

Scalar chain -

Question 33

Similar activities in an organization should be grouped together under one manager.

Answer 33

• Unity of direction

Question 34

Managerial work and technical work are amenable to specialization to produce more and better work with the same amount of effort.

Answer 34

• Division of work -

Question 35

Each subordinate receives orders from one, and only one, superior.

Answer 35

• Unity of command

Question 36

The era believed that the human element had a greater impact on determining output and reaction to change than did the technical factor. It

Answer 36

Human Relations Movement

Question 37

This era uses scientific methods and draws from sociology, psychology, anthropology, economics, and other disciplines to develop theories about human behavior and interaction in an organizational setting. This approach can be seen in practically every organization.

Answer 37

Behavioral and Management Science

Question 38

The material, human, financial, or information resources used to produce goods and services.

Answer 38

• Inputs -

Question 39

• - Management’s use of production technology to change the inputs into outputs.

Answer 39

• Transformation process

Question 40

Include the organization’s products and services.

Answer 40

• Outputs

Question 41

Knowledge of the results that influence the selection of inputs during the next cycle of the process.

Answer 41

• Feedback

Question 42

Surrounding the organization includes the social, political, and economic forces.

Answer 42

• Environment

Question 43

tells us that what works in one setting might not work in another. means that one thing depends on other things and a manager’s response to a situation depends on identifying key contingencies in an organizational situation.

Answer 43

Contingency View

Question 44

TQM focuses on managing the total organization to deliver quality to customers. The approach infuses quality values throughout every activity within a company, with frontline workers intimately involved in the process.

Answer 44

Total Quality Management (TQM)

Question 45

organization all employees look for problems, such as understanding special customer needs. Employees also solve problems, which means putting things together in unique ways to meet a customer’s needs. Today’s best managers know that sustained competitive advantage can come only by developing the learning capacity of everyone in the organization.

Answer 45

The Learning Organization

Question 46

, many employees perform much of their work on computers and may work in virtual teams, connected electronically to colleagues around the world. Companies are using technology to keep in touch with customers and collaborate with other organizations.

Answer 46

Technology Driven Workplace

Question 47

A system managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers

Answer 47

• Supply Chain Management -

Question 48

systems use the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data. These data can help employees and managers act on customer insights, make better decisions, and provide superior customer service.

Answer 48

• Customer Relationship Management

Question 49

Contracting out selected functions or activities to other organizations that can do the work more cost efficiently.

Answer 49

• Outsourcing